AutoNation Toyota Libertyville

I am very happy with the service at Auto Nation Toyota. The service reps (Mauricio and Rob) are very helpful as well as Pedro. My car was fixed quickly and problem solved! The service reps (Mauricio and Rob) are very helpful as well as Pedro. My car was fixed quickly and problem solved! More

Timothy was extremely patient with us. Also a good driving instructor. Very thorough when explaining the vehicle. Also a good driving instructor. Very thorough when explaining the vehicle. More

Lukas was super helpful throughout the whole process and has helped me a ton. Everyone there was super nice and helpful when I needed assistance has helped me a ton. Everyone there was super nice and helpful when I needed assistance More

The customer service is professional, caring, down to earth, and each representative pays close attention to detail. earth, and each representative pays close attention to detail. More

Initially, I called for an appointment, as car was undrivable, needed service asap, as planned to drive to Chicago. Receptionist was not helpful & hung up on me. I decided to drive in early am. Assis undrivable, needed service asap, as planned to drive to Chicago. Receptionist was not helpful & hung up on me. I decided to drive in early am. Assistant service manager was very helpful. Helped solve my auto problems after day &half. Part delivered had to be reordered. Work was complete next morning. Service manager was great. Provided pictures of issues removed any doubt. More

Love this location. But only think they can improve is if I'm a waiter waiting for my car in your waiting room I would like the service person come as soon as they get r But only think they can improve is if I'm a waiter waiting for my car in your waiting room I would like the service person come as soon as they get recommended things to do from the mechanic instead of calling me or texting me because I don't pick up phones that I don't recognize. I think I waited more then 40 minutes then I should because the service guy was waiting for me to call back. He could od just walk 10 feet to the waiting area and talk to me so I would have not waited more then I should. The oil change took to much time over 1hr and 45 minutes that is too much. More

First time there. Very friendly and informative. Wish the car wash was open though. Other than that, a good experience. Very friendly and informative. Wish the car wash was open though. Other than that, a good experience. More

Calling to schedule service painful! Will go to fox lake to avoid the call center. People barely speak English. Called to reschedule had to answer the same questions I had already answer Will go to fox lake to avoid the call center. People barely speak English. Called to reschedule had to answer the same questions I had already answered to schedule initial appt. I was of they had to ask the questions because it was their procedure. Is this the first time you are bringing in. What needs to be serviced. I already have an appt! Why do I have to answer the same questions I just want to know if I can change the time. Fox lake you call and talk to someone you can understand and the simply ask what is the best time to call. Will contact them next time. Easier to make an appt More

I recently had problems with my battery. The salesman came to my house ,helped start the car. I was able to drive to the dealer so they could find the problem and repair it. Thanks! The salesman came to my house ,helped start the car. I was able to drive to the dealer so they could find the problem and repair it. Thanks! More

Scheduled a oil and filter service. Arrived at appointed time. Told it would take an hour and half. I was waiting, took more than 2 hours. Previously, it took a lot longer. Why am I st Arrived at appointed time. Told it would take an hour and half. I was waiting, took more than 2 hours. Previously, it took a lot longer. Why am I still coming? More