AutoNation Toyota Libertyville

I was checked in by Robert who was very personable. I waited in the new air conditioned trailer which was comfortable. Car was ready in 2 hours which was faster than I expected. I waited in the new air conditioned trailer which was comfortable. Car was ready in 2 hours which was faster than I expected. More

Kind service, good communication, and pictures taken of car to show service needs. Not pushy. car to show service needs. Not pushy. More

I was treated with courtesy and kind. We made an arrangement to put a deposit for a future deal of a Prius Prime. We made an arrangement to put a deposit for a future deal of a Prius Prime. More

This service writer had exceptional people skills, kept us informed of the service wait time and was very professional and friendly. us informed of the service wait time and was very professional and friendly. More

I have been going to this dealer for at least ten years but this is the first time I was disappointed. I don't know what happened since my last service 6 months ago. The advisor promised that my car would but this is the first time I was disappointed. I don't know what happened since my last service 6 months ago. The advisor promised that my car would be done in 90 minutes, and he never came back to tell me it was delayed. I went to ask him 1hr and 55 minutes later and he said another 15 minutes. I saw that my car was parked and another 5 minutes go by. The advisor was already gone and the guy that was there was very rude. He finally got me checked out after another 10 minutes of waiting. Didn't even apologize for the long wait or offer a discount. I told him the other advisor said 90 minutes and all he said was this is what it is when we are short staffed. Also, they are doing renovations and the waiting area they have us in now doesn't have the wifi. You can try and click on it but nothing happens. I hope they get more staff soon and I miss the advisors that were invested in you. More

like the kindness of attendance that your team perform, service, explain of every detail that they perform, what they did, and what needs to be done. "Great team". service, explain of every detail that they perform, what they did, and what needs to be done. "Great team". More

Personnel is friendly! Great communication and updates on vehicle’s inspection and needs. Information given was clear and precise. Great communication and updates on vehicle’s inspection and needs. Information given was clear and precise. More

They did not show me why they did replace tires. No pictures, no measurement shown, etc… I asked for some documentation/evidence, but…. No pictures, no measurement shown, etc… I asked for some documentation/evidence, but…. More

Great service great person. Can’t wait to tell a friend love to go back Can’t wait to tell a friend love to go back More

They don’t care about customer. Like every dealership, they are money driven and after they succeed the customer is just another nuisance. Like every dealership, they are money driven and after they succeed the customer is just another nuisance. More