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AutoNation Toyota Libertyville

Libertyville, IL

4.5
1,222 Reviews
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1180 South Milwaukee Avenue

Libertyville, IL

60048

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Showing 1,222 reviews

October 01, 2023

Sean trecker from finance provided excellent service, very satisfied with purchase of my extended service contract. would recommend to all friends and family. More

by leonidrimma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean trecker
Oct 04, 2023 -

AutoNation Toyota Libertyville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 01, 2023

I worked with Mobi and it was a wonderful experience. I felt extremely comfortable & welcomed. AutoNation is blessed to have a salesman of his caliber. More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mobi
Oct 04, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 29, 2023

Edgar, was the best knowledgeable sales person I have encountered in my reviewing other dealerships to purchase a new vehicle. The only poor encounter was Erik, for his persistence in selling the extende More

by rpadera
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edgar
Oct 02, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 29, 2023

While ok with e purchase I was disappointed with the bait and switch unleashed on me at very end where a $599 dealer coating was added to the deal after I had already rejected it with the salesman claim that More

by rtragas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mobi
Oct 02, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (224) 993-9001 to discuss what we can do to help.

Oct 02, 2023 -

rtragas responded

I would first like to say that I am very happy with the vehicle I purchased. Since the time I took possession of the SUV on 9/28/2023, I have learned a great deal as owner by myself that could have been made easier had someone at the dealership took a little more time in educating me on it. As to the deal itself, I still maintain that the $599 Appearance Protection I paid after I had rejected initially, was a bait and switch where the salesman told me that it was already accounted for in the $10,000 trade in offer. That was never presented that way in the initial offer. I now see that my trade in is being sold for $16,900 so it appears that my trade in will be a good deal for the dealership.

September 29, 2023

We just bought our 2nd vehicle here and always bring our car here for service. Every transaction is as professional as can be. Very nice people all around!!! Kudos to Mauricio in Service and Rene in Sale More

by Lake Forest Andy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio in Service and Rene in sales
Oct 02, 2023 -

AutoNation Toyota Libertyville responded

Thanks so much for the warm recommendation of the team here at AutoNation Toyota Libertyville. We appreciate your recommendation of AutoNation Toyota Libertyville and we hope to be of service again in the future.

September 27, 2023

Michael and everyone who we encountered was friendly and professional. There was a lot of positive energy More

by Xavier.k.john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 29, 2023 -

AutoNation Toyota Libertyville responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 26, 2023

Great place to shop. The only thing I was a little upset about is the new vehicle that I purchased from this dealership was not washed and waxed at the time of delivery. More

by Pervaiz M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 29, 2023 -

AutoNation Toyota Libertyville responded

Hello Pervaiz, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 26, 2023

Mauricio was courteous, informative and prompt He tried to sell me more services but wasn't pushy. I appreciate that. More

by wogans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio
Sep 29, 2023 -

AutoNation Toyota Libertyville responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 25, 2023

Dealership, not helpful ,very arrogant not explaining well ,acting like you came to their house and asking them a question and bother them. More

by Oksana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They not introduce themselves, not know the service person name
Sep 28, 2023 -

AutoNation Toyota Libertyville responded

Hi Oksana, we are deeply disappointed by your experience at AutoNation Toyota Libertyville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (224) 993-9001. We hope to hear from you.

September 24, 2023

Had a serious problem with vehicle. Steering wheel, hard to turn,battery light on also brake pedal went all the way down to the floor. Called service advisor Maricio Ramos and he stated More

by Barbara
Recommend Dealer
Yes
Employees Worked With
Mauricio,Jason, Omar
Sep 25, 2023 -

AutoNation Toyota Libertyville responded

We are pleased to hear you had such a positive experience with us, Barbara! If you ever need help, just give us a call. Happy motoring!

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