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AutoNation Toyota Libertyville
Libertyville, IL
1,222 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 08, 2023
They are physically under construction, and the place is chaotic. Test drove the car. I was interested in and within two minutes of returning. The car was sold right out from under me. Poor communication I chaotic. Test drove the car. I was interested in and within two minutes of returning. The car was sold right out from under me. Poor communication I believe. More
by carewgirl4
Employees Worked With
Not sure
December 04, 2023
I just had a 85000 mile maintenance service last week. Everything is good except that the alert "Maintenance required soon" is still displayed on screen every time when I stat the car. Is there something Everything is good except that the alert "Maintenance required soon" is still displayed on screen every time when I stat the car. Is there something missed or could you please advise what I should do? Thanks! More
by jiapingfu
Employees Worked With
N/A
December 01, 2023
I would recommend with some reservations- our sales person, Ricky Stephens was great but we had some problems with the finance guy adding additional fees and warranties that we weren't interested in- m person, Ricky Stephens was great but we had some problems with the finance guy adding additional fees and warranties that we weren't interested in- made an agreement on the car and price without the fees but two weeks later when the car arrived those fees were added back into the paperwork, We had him remove them again and continued with the purchase, So if you purchase be careful and double check all the figures before signing (about $1500 in extra fees, tire protection, dent protection and some finish protection) More
by josch2554
Employees Worked With
Ricky Stephens
November 29, 2023
My wife brought our 2020 Camry for service on November 28, 2023. We received service coupons via email for a free wiper blade and $25 discount for wheel alignment. However, the service writer stated tha 28, 2023. We received service coupons via email for a free wiper blade and $25 discount for wheel alignment. However, the service writer stated that since my wife didn’t mention the coupons, she didn’t receive the discounts. After reviewing the service bill, I called the service writer and he stated the service bill was “closed” and there is no discount price or price accommodation. I am disappointed with the service department practice that the customer has to tell the service writer that she received coupons via email in order to receive the discounts. The policy should be changed so the service writer automatically tells the customer about the discount coupon. I have purchased two vehicles from AutoNation and have had them serviced at AutoNation. However, after the service experience I am questioning whether I should purchase a new vehicle from AutoNation. It appears that an elderly woman customer was taken advantage of by trusting emails from AutoNation. More
by Satisfied Customer
Employees Worked With
Pounce
November 28, 2023
Auto Nation gets things done and lets me know what is not right with my car. When I leave I understand what needs to be done for improvement. They send images to my phone that really help me know what needs right with my car. When I leave I understand what needs to be done for improvement. They send images to my phone that really help me know what needs to be done. More
by bbt521
Employees Worked With
Kevin is my favorite! Tony is also good.
November 22, 2023
I felt the Service staff pressured me into something that I would have handled differently if they clearly presented the pros and cons of all options. When I brought up my concerns, I felt dismissed. I will I would have handled differently if they clearly presented the pros and cons of all options. When I brought up my concerns, I felt dismissed. I will not be returning. More
by thomas.gniadek
Employees Worked With
Jesse
