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AutoNation Toyota Libertyville
Libertyville, IL
1,222 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 03, 2024
Mr. Erick Htun was very good at explaining the process and was even better with following up with us regarding the car and anything else we might need. and was even better with following up with us regarding the car and anything else we might need. More
by ndaoey0808
Employees Worked With
Moby Manda and Eric Htun
January 02, 2024
Friendly, honest with no hidden fees. I lived 2 hours away and they reserved the vehicle. Also, discounted a fee that wasn’t covered over the phone price. Accountablle I lived 2 hours away and they reserved the vehicle. Also, discounted a fee that wasn’t covered over the phone price. Accountablle More
by Andrew Franczek
Employees Worked With
Sam
December 28, 2023
Nicest experience I've ever had buying a car, and I've bought over 25 new cars. The dealership and salesman were very professional and honest. This is very hard to find nowadays. bought over 25 new cars. The dealership and salesman were very professional and honest. This is very hard to find nowadays. More
by fordpalmer
Employees Worked With
Dimitrov
December 27, 2023
Great experience. Worked with Dimitri Azarov very knowledgeable, and took the time to explain every option on the 2024 Camry we bought , and the rest of the team was g Worked with Dimitri Azarov very knowledgeable, and took the time to explain every option on the 2024 Camry we bought , and the rest of the team was great also , highly recommend Libertyville Toyota More
by Bob Macrito
Employees Worked With
Dimitri Azarov ,
December 27, 2023
Dealership was very clean & new. Staff was very friendly & helpful. I found the car I wanted & the purchasing process was quick & easy. Mike was very helpful throughout the process & Staff was very friendly & helpful. I found the car I wanted & the purchasing process was quick & easy. Mike was very helpful throughout the process & explained everything thoroughly. Definitely recommend this location if you’re looking for a Toyota. More
by Jennifer S
Employees Worked With
Michael (salesman), Jasper (manager)
December 20, 2023
9/22/20 purchase 2020 Toyota CHR from Toyota Autonation Libertyville 1/20/23 traded CHR in for 2023 GR86 at another dealership 1/23/23 Called Autonation Libertyville to see how to submit for a refund fo Libertyville 1/20/23 traded CHR in for 2023 GR86 at another dealership 1/23/23 Called Autonation Libertyville to see how to submit for a refund for unused extended warranties. Left message for Sean Trekker. 2/1/23 Called Autonation Libertyville again to see how to submit for a refund for unused extended warranties. Left message for Sean Trekker. 2/15/23 Called Autonation Libertyville again to see how to submit for a refund for unused extended warranties. Left message for Sean Trekker. 03/23 called extended warranty directly – was told I need to work with the dealership on the cancellation 04/24/23 Called Autonation Libertyville and asked to speak to manager. Was transferred to Don, Sales Manager. Left message with him. 04/25 Received call from Sean Trekker. Told me what information was needed to cancel the policies and apply for refunds. Was told though it was April, the warranties would be backdated to the sold date of the CHR on January 20th. Said it would take from 8-10 weeks for the refunds. 6/12 Called Autonation Libertyville. Left message for Sean Trekker for refund follow up 6/26 Called Autonation Libertyville again. Left message for Sean Trekker for refund follow up 7/15 “ “ 8/10 “ “ 8/25 Called Autonation Libertyville and spoke with Don, Sales Manager. He indicated he would take care of immediately. 8/26 Stopped by dealership with paperwork again so there would be no hold ups. Turned paperwork into General Manager 10/31 called and left message for Sean Trekker 11/21 turned all over to my husband to help me. 11/22 Husband called and spoke with Sam, Sales Manager. He called him back and indicated there was a mistake and paperwork would be turned in immediately. 12/20 Called and talked to extended warranty about refund status. Cancellation has finally occurred for warranty however, used September 2023 and not the sold to date of 1/20/23 thereby greatly reducing refund amounts. Will never do business with this dealership again! It is now mid December - almost a year later and we still have not received the warranty refund check. More
by C WEHRHEIM
Employees Worked With
Sean Trekker
December 14, 2023
Great experience. Worked with rob & he was accommodating and very knowledgeable. Service was wonderful, highly recommend libertyville Toyota Worked with rob & he was accommodating and very knowledgeable. Service was wonderful, highly recommend libertyville Toyota More
by ericawojo15
Employees Worked With
Rob
