AutoNation Toyota Libertyville

Before I wrote this review, I looked over the other reviews for this dealership. I can testify to the truth of many of the other reviews (both in the good things and the bad). My experience working wit reviews for this dealership. I can testify to the truth of many of the other reviews (both in the good things and the bad). My experience working with Terry was very, very good. Doris was also also a great sales associate to work with. I felt like both of them were not pushy, but were still interested in making a sale. The process of looking and buying was pretty smooth. It was a little long, but this was my first time buying a car myself and I'm not sure what normal is. I felt well cared for the whole time I was there. One strange thing was that I felt like I had to ask a lot of questions that they probably should have told me anyway. This was a little frustrating. They didn't really explain how the 2-year "Toyota Care" worked and I forgot to ask, so I'm still a little fuzzy on the details. After I bought the car, though, right before I drove it off the lot, Terry brought a man over to help me set up the bluetooth in the car with my phone. I didn't think about this and it was really great that they guided me through the process! The prices online are as low as they will go. We did haggle over my trade-in and I felt like in the end I got a fair offer. The add-on's that other reviewers mentioned are quite a few. I had to ask about them, because my bill was more than our agreement. I then saw that they had tacked on some extra things. We were able to work out fair prices for these "extras," but I would have preferred them to ask before adding them to the bill. My recommendation would be to PAY CLOSE ATTENTION TO THE BILLING STATEMENT BEFORE YOU SIGN ANYTHING. Although it seems dishonest, I think it's fairly normal for dealerships to do this (especially with new cars). Harmony in the financing department was really helpful. She got me a great interest rate and crunched the numbers in my favor of which I am grateful. I had to visit the financing department a few days after I bought the new car and Harmony wasn't in. I was dropping off the title for the vehicle I traded in and had a couple questions. The guy I ended up with was extremely professional. He was on his computer the whole time I was talking with him. It felt like when you are talking with a friend while they are texting. VERY UNPROFESSIONAL (I think his name was Brian or Brad). This was a small part of the experience though. I haven't taken my car in for free servicing yet, so I can't really speak to that department. More

This was the third Toyota dealer visited for a new car and the only one that provided both responsive, courteous service along with the lowest price. and the only one that provided both responsive, courteous service along with the lowest price. More

I am a long time customer with the Libertyville Toyota Dealership. I did an online search for certified used vehicles at your location. I submitted my credit application and had a response within minute Dealership. I did an online search for certified used vehicles at your location. I submitted my credit application and had a response within minutes from Matt Culpepper via phone and email. We chatted briefly and Matt gave me the impression that he was very excited to be of service and help me any way that he could. I stopped by the dealership a few days later and Terry O'Gara was my next point of contact as Matt was not in the office that day. Terry did everything to assure me that he was willing to help me with trying to suit me with the vehicle that was right for me. After some probing of what I was looking for within a very short time he lead me to the vehicle that I knew would be a good fit for me. I feel that I was treated with a very high level of professionalism and respect throughout the process. I was informed throughout the process of the steps necessary to comeplete the purchase of my new vehicle. I am impressed with the level of customer service. My background is customer service and understand that treating customers the way they want to be treated is "Great Customer Service." I also would like to comment on the service dept. When I call to set up an appointment with the service deptartment they are always very accomodating. When having my vehicle serviced the service dept. is always very informative when explaining services that they believe are necessay to keep my vehicle running without problems. They also point out the most urgent and also things for future concerns. More

Bought my first car here 20 yrs. ago, and serviced here for everything for the past 20 yrs. Loved the car, love the service. Looking forward to another 20 yrs. on this new car. for everything for the past 20 yrs. Loved the car, love the service. Looking forward to another 20 yrs. on this new car. More

Everyone that I met at this dealership is very helpful, and professional. Any questions that I had, or problems were answered right away. Bryant McMorris was really great to work with, and would recommend and professional. Any questions that I had, or problems were answered right away. Bryant McMorris was really great to work with, and would recommend him to anyone. More

I worked with Art Fanning who gave me the best price in the area. He was also very nice, friendly, and not pushy - which I cannot stand in car salesmen. The process took a very short time per my request. I the area. He was also very nice, friendly, and not pushy - which I cannot stand in car salesmen. The process took a very short time per my request. I am very happy with my car buying experience. More

I went to this dealer to buy a new toyota camry. Paul Handler took care of me really well. He ensured that the entire buying process was smooth and hassle-free. What I liked most about him was his profes Handler took care of me really well. He ensured that the entire buying process was smooth and hassle-free. What I liked most about him was his professionalism, and his patience and expertise in explaining every detail of the vehicle to me. I would highly recommend Paul for any new sales. More

We worked with Will Garcia to purchase our first minivan. He was very helpful and honest. Another sales person who took us for the test ride was honest, but not quite familiar with the vehicle, looked like a He was very helpful and honest. Another sales person who took us for the test ride was honest, but not quite familiar with the vehicle, looked like a rookie. Anyway, they were not pushy. We negotiated via email and they did their best to match competitors. The price was very competitive. We deal with two sales managers, one was rather rude, we requested to talk to another manager. The other manager was nicer and more professional. Will was very nice, our vehicle did not have the carpet. He ordered the new carpet for our minivan and helped to install it more than two weeks after we drove the vehicle out the lot. The delay was due to our travel schedule. I was initially anxious that they would not take that seriously, but the experience was good (except that the installation took approx. 20-30mins, rather than 5 mins!). The finance people were very hard to deal with. A lady (M. G?) took our file and we had to fight with her supervisor. They're very pushy to get us purchase the packages. I told her about the missing carpet before we signed the papers, and she said Will had already taken care of it and the carpet had been installed. She was just lying!! No reputation at all. As soon as we signed the papers, her look changed, the smiley face gone, and wanted us to get out of her office as soon as possible, and not willing to talk further, reluctant to shake our hands too! That really pissed us off. The whole bad experience was at the finance. That's why we were not quite confident Will would get us the carpet, but he did it. He also did a good job explaining our vehicle before we drove it off the lot. Overall, the buying experience was easier than we thought and their price was very competitive. Some of their staffs need to learn how to appreciate their customers. O, do they really care ? More