AutoNation Toyota Libertyville

employees here are so friendly and comfortable to deal with they explain you benefits and importance in vehicle you are interested in... thanks for all i would recommended to anyone!!! with they explain you benefits and importance in vehicle you are interested in... thanks for all i would recommended to anyone!!! More

I was looking for a Corolla to replace a 1998 Honda Accord, so I did an internet search to get an idea of the value of my trade and the bottom line price I wanted to pay. Terry O'Gara from Libertyville Accord, so I did an internet search to get an idea of the value of my trade and the bottom line price I wanted to pay. Terry O'Gara from Libertyville Toyota contacted me and invited me in. What an outstanding experience. In minutes, he was able to locate the exact configuration I wanted and present me with an initial offer. I counter offered and again, within minutes, his sales manager Steve Hertogs approved my offer and the sale. No pained expressions, no long wait in the sensory deprivation chair, no tell ya what I'm going to do - just plain talk and a quick, great deal. It was easier than buying a flat screen. When I went to pick up the car a few days later, I brought in my wife's Camery as it was getting a bit long in the tooth and I wanted to see what these guys could do. They made me an offer I couldn't refuse. They didn't have the exact configuration I wanted on their lot but they found one a short distance away and had it for me the next day with no effect on the deal. Two new cars in a week. Sheesh! How did it happen? Terry and Steve. They were an absolute pleasure to deal with, the exact opposite of every negative stereotype of car salesmen. The entire process was great. George who orientated us to the cars and Brad in finance (for both cars) were the model of professionalism. I cannot recommend this dealership or these gentlemen highly enough! More

Worked with Drew to find a car that met all my criteria. When he found one, I went in for a test drive, and then test drove a new car just as a comparison. He answered all my question, gave me exactly the p When he found one, I went in for a test drive, and then test drove a new car just as a comparison. He answered all my question, gave me exactly the price I wanted on my trade in, sold me the car at a very fair price. Then, the next day I came back and he showed me how to work every single button, level, feature on the car, including presetting all my radio stations. That's really great customer service in my opinion. I'd recommend this dealership, but more importantly, I'd recommend Drew. Great deal, no pressure, awesome experience. More

I went to Libertyville Toyota with intent to purchase a used Toyota 4Runner and 2 weeks after my purchase I discovered the car had a bad frame. Something that both Libertyville Toyota and I myself initiall used Toyota 4Runner and 2 weeks after my purchase I discovered the car had a bad frame. Something that both Libertyville Toyota and I myself initially missed. I notified Rick of the problem and they immediately informed me that I should get the vehicle back to them as soon as possible so they can verify the issue. As soon as they received it they gave me a call back and confirmed the frame was bad and said that they would take a loss. Even though the purchase was an "as-is" sale they agreed to either give me my money back or let me have a direct trade. They went out of there way to find another 4Runner with a good frame and they did. Ultimately I decided against purchasing a 4Runner entirely but if I ever decide otherwise I'll be headed back to Rick Miller at Libertyville Toyota. They went out of there way to make a not so good situation right and at the end of the day, I let them down by not purchasing a vehicle but regardless, they left me extremely satisfied with their service. Honesty is not easy to find when it comes to buying a used car but I can assure you that Rick Miller and the Libertyville Toyota team will find you what you're looking for while being honest with complete integrity. Give Rick Miller and Libertyville Toyota your business, you won't be disappointed. More

Me and my family went to Libertyville Toyota Scion to buy a car expecting a long wait and bad service but it turned out to be fast and the people work there very nice. We enjoyed working with them. Im so hap a car expecting a long wait and bad service but it turned out to be fast and the people work there very nice. We enjoyed working with them. Im so happy that we went there. I recommend everyone to go there if they need to buy a car :-) More

Before I wrote this review, I looked over the other reviews for this dealership. I can testify to the truth of many of the other reviews (both in the good things and the bad). My experience working wit reviews for this dealership. I can testify to the truth of many of the other reviews (both in the good things and the bad). My experience working with Terry was very, very good. Doris was also also a great sales associate to work with. I felt like both of them were not pushy, but were still interested in making a sale. The process of looking and buying was pretty smooth. It was a little long, but this was my first time buying a car myself and I'm not sure what normal is. I felt well cared for the whole time I was there. One strange thing was that I felt like I had to ask a lot of questions that they probably should have told me anyway. This was a little frustrating. They didn't really explain how the 2-year "Toyota Care" worked and I forgot to ask, so I'm still a little fuzzy on the details. After I bought the car, though, right before I drove it off the lot, Terry brought a man over to help me set up the bluetooth in the car with my phone. I didn't think about this and it was really great that they guided me through the process! The prices online are as low as they will go. We did haggle over my trade-in and I felt like in the end I got a fair offer. The add-on's that other reviewers mentioned are quite a few. I had to ask about them, because my bill was more than our agreement. I then saw that they had tacked on some extra things. We were able to work out fair prices for these "extras," but I would have preferred them to ask before adding them to the bill. My recommendation would be to PAY CLOSE ATTENTION TO THE BILLING STATEMENT BEFORE YOU SIGN ANYTHING. Although it seems dishonest, I think it's fairly normal for dealerships to do this (especially with new cars). Harmony in the financing department was really helpful. She got me a great interest rate and crunched the numbers in my favor of which I am grateful. I had to visit the financing department a few days after I bought the new car and Harmony wasn't in. I was dropping off the title for the vehicle I traded in and had a couple questions. The guy I ended up with was extremely professional. He was on his computer the whole time I was talking with him. It felt like when you are talking with a friend while they are texting. VERY UNPROFESSIONAL (I think his name was Brian or Brad). This was a small part of the experience though. I haven't taken my car in for free servicing yet, so I can't really speak to that department. More

This was the third Toyota dealer visited for a new car and the only one that provided both responsive, courteous service along with the lowest price. and the only one that provided both responsive, courteous service along with the lowest price. More