AutoNation Toyota Libertyville

Saturday, 07/31/21, in the morning, I brought my Prius to AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. They patched the tire; I drove home and parked the car. Same day, in the evening, the same tire (the one that they supposedly fixed) was totally flat with the rim sitting on the ground. I replaced the tire with a spare and, on Monday, I took the car back to the dealer. The second time, they did fix the tire and I have not had any issues since. However, they forgot to replace the tire valve cap and left the light-colored interior of my car (the driver's door and in the back of the car where the spare is) full of dirty stains and fingerprints. Utterly unprofessional. More

Service was explained, step by step. Very happy with this! Robert did great! Technician was Gram. this! Robert did great! Technician was Gram. More

They did a good job fixing my car in a timely manner and can’t think of anything thing else to say at this time. can’t think of anything thing else to say at this time. More

Each time I bring my RAV4 for service I’m greeted quickly with friendly personnel. I have been satisfied with the quality of their service. Prices for service are higher than I expected. with friendly personnel. I have been satisfied with the quality of their service. Prices for service are higher than I expected. More

Rick Samborski was outstanding, we did most of this on-line, I was never in the dark at any point and we came to pick up our new car everything was ready to go! on-line, I was never in the dark at any point and we came to pick up our new car everything was ready to go! More

I went in for routine maintenance and the service was timely, and all actions taken were fully explained. Also information on next up coming maintenance , including the mileage when car will need to be c timely, and all actions taken were fully explained. Also information on next up coming maintenance , including the mileage when car will need to be checked and work expected to be needed at that time. They normally wash my car, but their car wash was not available that day. I have been serviced by this dealer since 2014 and this is the first time they have not been able to wash my car. Everything else was great and I plan to continue to use this dealer for my future service needs. More

Carlos is the best CS, in any market, I have ever worked with. I am a 9 year returning customer with 5 cars because of Carlos! with. I am a 9 year returning customer with 5 cars because of Carlos! More

A very dissatisfying car buying experience, one of the worst. Probably will not buy from Autonation Toyota in Libertyville again. While they advertise that they use KBB trade in value, they low-balled a worst. Probably will not buy from Autonation Toyota in Libertyville again. While they advertise that they use KBB trade in value, they low-balled and were insulting. I had researched my car’s value and they ignored my information when it was offered. When I was told that we were too far apart and I agreed, I requested that my deposit be refunded. They proceeded to stall and waste our time. As we grew impatient with the stalling, suddenly the impossible seemed to get more plausible and the deal was done. While I recognize these guys do this multiple times every day, there is little wonder why the car buying public despises this process and hates new car dealerships. Our salesperson was Eric who was a nice guy but could use a refresher course in communication skills. The sales manager, CJ, was borderline insulting. In addition, after the deal was done and we left the finance office, we were ignored by the dealership sales management. More

Tim Davidson was outstanding, he kept me informed about delivery delays. delivery delays. More