AutoNation Toyota Libertyville

I recently purchased a used truck from Libertyville Toyota. This was my first experience buying a used vehicle and I wish it could have been better. After negotiating a price for the truck, I was t Toyota. This was my first experience buying a used vehicle and I wish it could have been better. After negotiating a price for the truck, I was then hit with their fees. One of the most ridiculous fees is for laser etching a security code on the windows. It is done when the vehicle is put on the lot, you do not have a choice. The dealer said it is to protect the vehicles from theft on their lot but it is just to make money. I was able to get the price for unnecessary window etching cut in half but it is ridiculous. They should also tell you about it up front. We had to wait several hours to see one of the business managers. It was almost closing time when we went in to sign the paperwork. The business manager Magda gave us a song and dance about what our interest rate would be because the vehicle was several years old. Because of the time of day, the bank was not open so we couldn't get an answer at that time. She first tried to write up the contract with the maximum interest rate that the bank offered. I said that I would not sign that contract because I knew it wouldn't be that high. She wrote up the contract with a lower rate and told me she would call the next day with an official rate. The next day she did call to tell me that the rate I was approved for was even lower than the one in the contract. I was happy with the outcome until I found out it was a lie. She didn't want me to take the truck back so she lied to me so I would keep it. She told me that she would find out if the bank needed another contract signed with the lower rate or if they would just send me a letter stating the rate change. I did get a letter from the bank stating my payment and due date. The rate that was stated was not the lower rate that she had said I got. I called the bank and they said the rate I had was what the contract stated. I know the dealers get a kickback depending on how high the rate is and she figured I wouldn't notice. I called the dealer to speak with her and she would not return my call. I sent multiple emails to Rick, my salesman, which is another story all together. He did respond but only said he would forward the information to Magda. I finally got a call form one of the business managers named Joe. He told me that the lower rate was for different terms. I asked him why Magda didn’t tell me that. He did not have an answer. The lesson here is don't sign a contract until the terms stated in it are what you want. Car dealers will do everything they can to screw you. Another tip is tell your salesman that you want to see the inspection report. Rick told me there were minor problems with the truck but he didn't let me see the report. I did have to put a decent amount of money towards repairs right away. Be careful buying used cars and be careful with this dealer. In my opinion, I wouldn't waste your time. More

Our experience with Libertyville Toyota was great from beginning to end. Paul Handler was wonderful to deal with. He never pushed us, pressured us or used "hard sell" tactics. He was responsive to our beginning to end. Paul Handler was wonderful to deal with. He never pushed us, pressured us or used "hard sell" tactics. He was responsive to our questions. We purchased our car for a very fair, competitive price and got very favorable financing terms. More

I give this rate because drew sims show me great salemanship and overall care about what car i wanted he take the time to show me some of the cars that i would like but didn't pressure me into buy salemanship and overall care about what car i wanted he take the time to show me some of the cars that i would like but didn't pressure me into buy instead he waited for my car to come in. This guy is great on a professional level i'm very happy! thank you again drew sims More

Recently researched and purchased a 2011 Toyota Highlander. Art Fanning was very helpful in learning about the options and negotiating a good price for my trade-in and new car price. Before agr Highlander. Art Fanning was very helpful in learning about the options and negotiating a good price for my trade-in and new car price. Before agreeing on a purchase, I had several meetings with Art Fanning over about 2 weeks. While I had had prior experience with Libertyville Toyota (purchase of a prior Toyota, 5 years earlier + periodic service), their initial offer for the specific model I had configured, came online from Consumer Reports Car Service. More

i purchased a 2009 toyota camry i had to drive 300 miles to pick it up after emails and discussion for over a week we settled on a price and i made the trip out to pick up the car. only to find the vechile to pick it up after emails and discussion for over a week we settled on a price and i made the trip out to pick up the car. only to find the vechile was not completely detailed. they had added a $200 fee for vechile etching. and the salesman had was unhelpful. More

We were in the market for a new 4Runner, and had a very specific list of wants. Libertyville Toyota was able to acquire the specific vehicle we wanted, and make the necessary modifications to fit our needs specific list of wants. Libertyville Toyota was able to acquire the specific vehicle we wanted, and make the necessary modifications to fit our needs. This is the 3rd new 4Runner we have purchased, but our first with Libertyville. We would definitely buy here again. As a matter of fact, I may be looking for a new Tundra, and would not hesitate to call them first. More

My first real business complaint that really forced me to take to the net, Egypt-style. My parents and I went through one of the worst experiences at the Libertyville Toyota. My mom and I started the ordeal take to the net, Egypt-style. My parents and I went through one of the worst experiences at the Libertyville Toyota. My mom and I started the ordeal at 6:00pm looking to purchase a new RAV4. At 7:30pm, my dad had come in to agree with what we got the price down to, and we finalized the deal. At 11:00pm my poor polite Korean parents are still waiting to get the car. I am utterly shocked at how long this takes, and I fully recommend that if you are ever in the market for a Toyota to never come to the Libertyville Toyota. Get your price quote and get it anywhere else. Update: This car dealership was also able to pull up my entire credit history including SSN with only my name and address. No consent necessary. More

DO NOT TRUST Libertyville Toyota. They are shysters! I found a 2008 Camry on the internet but did not want to drive 3 hours each way before a final price was worked out. I worked out an excellent price w found a 2008 Camry on the internet but did not want to drive 3 hours each way before a final price was worked out. I worked out an excellent price with Alan/used car manager and all details were put in an E-Mail from him. He was very nice and seemed to be very honest with alot of integrity. Salesperson Carolina confirmed that the car had heated leather seats. We arrived on Sat 1/15/11 AM after driving for 3 hours to find out the seats were not heated. That would be $500 for us to add that option. We wanted to write a check and drive home with the car. They would not honor their verbal committment and either put in the heated seats or take off $500. I even offered to share that price and they would only have to take off $200. They would not honor their internet verbal price and committment. Unfortunately Alan was not in yet that day and we were forced to work with a very unprofessional jerk (unduty used car manager). He was very arrogant and rude and said their word meant nothing until a signature was put on the paper. He kept pointing at a piece of paper and saying no ink signature. This dealership's word means nothing and they lie or do whatever it takes to get you there and then practice fraud to make a sale. Terrible experience!!! More

The Sale I live in Tennessee and bought a 2008 Toyota The Sale I live in Tennessee and bought a 2008 Toyota Highlander from them due to the difficulty of finding the exact car here in Tennessee. I called The Sale I live in Tennessee and bought a 2008 Toyota Highlander from them due to the difficulty of finding the exact car here in Tennessee. I called them and stiff armed a great deal as far as price. Although it took several days of negotiation on the phone. Matter of fact I was at the local dealer once I had the car and they said there is no way they could have sold that car to me at the price Libertyville was able to. Add-Ons Beware!!! Once we had a price worked out they tried to sell every service package known to man to me. I live out of state? Do you think they were going to have me to drive to Chicago from Tennessee for maintenance? Anyways I did not buy any of these packages. I also, pre-sell, read reviews stating this would happen. The "Bad" Experience So the deal was worked and it was time to go pick it up. Turns out I had something very important to do the day we were scheduled to pick the car up. Thus, I ended up sending my wife to get the car. I sent her with a partial check, loan check from our bank, and a personal check for the remaining portion. I gave her strict instructions to pay only the price negotiated and if anything happened to either call me or leave and fly back home. Well as you guessed I get a call from her and she says the dealership claims they will not accept the payment from the bank. It was supposedly an insufficent form of payment. Nonetheless I get the sales guy and finance guy on the phone and we had a VERY heated argument. It came down to me telling him that I didn't want his piece of s$#@ and also told him to explain to my wife the reason you made her cry. He ended up with a "come back" that was something like this, " Although we can't accept your banks payment we are prepared to offer you the same financing through our dealership." Enough said. At this point I realized what was going on. I told him, " You have two choices send her home in the car or take her to the airport, either way I am not accepting your financing." I went on to tell him that he basically tried to pull a low stunt. The Ending The ended up selling us the car after I wrote them a personal check for the full amount. We did work out a delayed payment form that said they would not cash the check for two weeks. This gave us time to get them a new loan check. However, I didn't accept their financing. We had to get the bank to send them a new check. The bank told us in their entire history no dealership has ever denied a check like that. They said they were full of it. Nonetheless we sent the check etc. and finalized the deal. It took three weeks or so but partially due to other reasons uncontrollable to the dealership. In case you are wandering they did not cash our check after the two weeks since I called them to extend the delayed payment one more week. They called the next day and said they received the payment and would overnight the title. As with everything else I did not receive the title the next day. I did however get it with in a few days though. Something I had come to expect from them. Moral I got a great deal from them. The car is exactly what my wife wanted. Happy wife + good price = happy marriage. Unfortunately I felt like I was constantly have to fight them in every aspect. Thus, If you want a great deal with ALOT of headaches, then by all means negotiate hard. If you want a great "family experience" steer clear. I would go back if I found the car I wanted because I am a price driven shopper. However this time I would make sure that I was the one going to the dealership to pick the car up. More

Greetings - Let's begin first of who I am. I *was* a Greetings - Let's begin first of who I am. I *was* a loyal customer of Libertyville Toyota for many years. Over those years I have purchased 4 veh Greetings - Let's begin first of who I am. I *was* a loyal customer of Libertyville Toyota for many years. Over those years I have purchased 4 vehicles myself, my parents purchased 3, my sister purchased 1 (maybe 2)and with friends I'd say we are looking at almost a dozen or so vehicles strictly due to word of mouth and experience. However. Recently, this past November, as the loyal customer I am, I went to Libertyville Toyota to look into getting out of my 2005 Highlander and into a Rav 4. After what felt like a lukewarm vibe from Russ I was shocked to find myself leaving the dealership without any discussion about finances or what deal (if any) we are looking at. Instead, it was a 'we have to call Toyota, we'll call you Monday' (this was on a Saturday, early November). Monday comes and goes... Tues, I call, leave a voicemail with Russ and receive a callback from a person called Dustin. He takes more info, says he'll call back. At this time, being the customer, I am NOT going hunt them down...they are in the business to make a sale. I can go elsewhere. Literally, weeks go by and no call back. I call back, leave a rather not so friendly message stating 'thanks for the lack of call back' and that I was going to entertain a different dealership. Again, this voicemail is left for Russ and he obviously told someone about it as I got a call back from Joe N. within minutes. He did his best to calm me down...says he'll call back in 1-2hrs. That was on a Friday afternoon. Did he call you? He never called me. In fact I got no calls from anyone after that day. A loyal customer such as myself, helping to drive business to them and with a track record of MANY purchases and this is how they treat me? Can you even imagine what a new customer must experience? Instead, weeks later, I receive rejection letters from various financial institutions. This is interesting considering I have no idea what Libertyville Toyota was submitting since NO ONE EVER CALLED ME BACK. Disgusted so much by their lack of customer service I started to even look away from the Toyota brand altogether. Luckily for Toyota, my wife found Fox Lake Toyota. A world of difference over there. THEY (FOX LAKE TOYOTA) treat people with respect. THEY (FOX LAKE TOYOTA) will actually make you feel like they care about you. Go to Fox Lake Toyota. See Bob Vrakas. Email him: bobv@foxlaketoyota.com HE will take care of you. HE will call you back or email you as he says he will. Fox Lake Toyota will provide the customer service experience you deserve and expect when it comes to purchasing a vehicle. Libertyville Toyota no longer cares about customer service (obviously) and has spit in the face of customer loyalty. I strongly urge you to goto Fox Lake Toyota, it'll be well worth your time/money. Tell Bob I sent ya. Marshal More