AutoNation Toyota Libertyville

I had bought a used truck a couple of years ago from this I had bought a used truck a couple of years ago from this dealership. Truthfully I was not totally ready to return but my car lost the front axle a I had bought a used truck a couple of years ago from this dealership. Truthfully I was not totally ready to return but my car lost the front axle and I was without a car. I live in northern Wisconsin and work for a construction company based out of Buffalo Grove, Il. I called and talked to Paul Handler, who quickly found vechiles in my price range. Once I got off of work, I stopped by and was shown not 1 but several vechiles that fit my needs and price. Paul had a comfortable style and was very knowledgable on all of the vehicles. After working out the financing,Paul gave me a very thorough tour of my new vechile and was also very suprised to see the gas tank was full. I started the day angry and frustrated, but ended the day very satified. Kudos goes to Paul and the dealership. They worked very hard and quikly to solve my delemma. More

After a negative experience with another dealer in the Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the pr Chicagoland area, I called Toyota North America who directed me here. Libertyville Toyota was very attentive to my needs, took the time to see the problem (needed a battery) and promptly put a new one in under warranty (at the prorated cost). I had visited 2 other dealers about the problem and neither took the time to look at the car and tried to charge at full cost, regardless of the warranty. Overall very satisfied and for when I need to service in the area again, I will only go here. More

Paul Handler and Russ Ball, both of you are the best salesmen that my wife and I have ever dealt with in any industry. Thanks again for working with the financial/credit dept our our behalf. And, Than salesmen that my wife and I have ever dealt with in any industry. Thanks again for working with the financial/credit dept our our behalf. And, Thank you especially for making the car buying process smooth for us. You guys are excellent and have a great sense of humor! More

Our experience at Libertyville Toyota Scion was wonderful. Drew Sims was our rep and he was excetional. He offered us assistance at every juncture including fixing a few rust areas at a great bargi wonderful. Drew Sims was our rep and he was excetional. He offered us assistance at every juncture including fixing a few rust areas at a great bargin. I would recommmend Drew for anyone searching to find a new or used car. He was helpful completing this sale even though the direct party was out of state and didi some of the transaction by express mail. The Libertyville Toyota group also has a great service department which repaired a ABS brake light on our used van. I think the people who work with Drew will enjoy their experience. More

Had a fantastic experience with this dealer, and specifically with Terry. He was friendly, professional, answered all my questions and then some. I needed to trade in a leased RAV4 which I had pur specifically with Terry. He was friendly, professional, answered all my questions and then some. I needed to trade in a leased RAV4 which I had purchased out of state. Although the only dealership required to take it back is the one I purchased from, Libertyville willingly offered to take it in - a testament I believe to how great the RAV4 is and how well it retains its value. Can't say I would be that confident with other, less reliable, cars. When it came time to select a new vehicle, I didn't get the hard sell as I have so many times before at other dealerships. It's a real turn off. Terry let his vast knowledge and the vehicles speak for themselves. It was great to cut through the BS, have an honest discussion, and it ultimately made the buying process more enjoyable. Next time I or a friend is in the market, I will definitely recommend Terry. Thanks, Terry! More

From my first visit to the dealership, I was treated with respect, courtesy, and a friendliness that was well beyond my expectations. I went to the dealership to look at a used Nissan Altima Coupe. Unfortu respect, courtesy, and a friendliness that was well beyond my expectations. I went to the dealership to look at a used Nissan Altima Coupe. Unfortunately, there were very strong thunderstorms passing through the area which resulted in wide spread power outages, including this dealership. I figured that I'd just pull in, look the vehicle over, then come back when they had power so we could talk. Drew Sims, my Salesman, walked over and, depsite the power outage, still showed me the car and even went on a test ride with me. Since there wasn't much going on at the dealership, he encouraged me to take what I found to be a longer than normal test drive. He gave me a thorough demonstration of the car's features and functions. He also encouraged me to drive the car like a regular person would drive it as opposed to driving like the salesman is in the car with me. Hopefully, I didn't make him too nervous. At the end of the test drive, I was introduced to his manager, given his business card, and thanked for my visit. I gave Drew my business card but he didn't bother me about my return visit, instead, he called to say thanks again and that he would be available to answer any more questions. Sure, it's a soft-sell but it's good to not feel bombarded with a sales pitch. I went back to the dealership with my wife so she could see the car and meet Drew. He met us in the parking lot, with a smile, a dealer license plate, and the keys to the car. We exchanged greetings and we were off in the car for another extended test ride, just my wife and I. When we returned, I told Drew of our situation (Total loss from flooding, need another car quickly and he got to work. I filled out a couple of forms and it was off to the races, so to speak. I was just going to show my wife the car then come back with a check to make the deal but Drew and Al made every possible allowance so we could take delivery of the car that day. The process did take longer than I'd hoped but between Drew and his colleagues "stopping by" from time to time and a really hot game of Words with Friends, it was practically enjoyable. When we did get in to the Financing office, everything was spelled out and process was time-consuming but smooth. As I said, I wasn't planning on taking the car that day but Al made it possible. At the end of the deal, I ended up with a lower interest rate than I expected, with better terms than I expected, and a better deal than I could find anywhere else. On top of that, the guys there have great senses of humor. What more could you ask for? This was, by a wide margin, the best car buying experience I've ever had. This will be my first stop when it's time for another car. More

I hate having to do this because I used to trust this dealership. I'm disgusted that they lied during the paper signing. They were not organized and now I have to pay off my other vehicle because this dealership. I'm disgusted that they lied during the paper signing. They were not organized and now I have to pay off my other vehicle because this dealership lied to me about what they were going to send as a payoff. Double check your work. More

Less than one week after purchasing my second 2011 Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the s Tundra, and with only 510 miles on the vehicle, the front floor pans had flooded due to a problem with the air conditioner. The first visit to the service department, they indicated the vehicle was repaired, but the drying and cleaning of the vehicle was not their responsibility. After drying the vehicle at home for 2 days using an extractor and a dehumidifier (at my own expense), the front floor pans flooded a second time. The second visit to the service department, they indicated that they “actually checked out the vehicle this time” and fixed the problem. Upon attempting to pick the vehicle up a second time, the floors were soaked and beginning to smell moldy. After leaving the vehicle a third time at the service department, they indicated again that cleaning, drying or replacing the damaged carpet and pad is not their responsibility. On the fourth visit, after filing 2 complaints with the Toyota Corporate Office, the service director indicated that they were able to pull some strings and would replace the carpet after all. They explained that the repairs would take a full week to complete and that they would not provide a loaner vehicle. When I proceeded to tell another client about my experiences, they called the police. They were however very gracious in not pressing "trespassing" charges. In addition to all of this, the Finance Department accidently forgot to include a rebate into the final purchase agreement. We had to redo the entire loan almost a week after the vehicle purchase. Incompetence obviously extends to the finance department as well. I'm still out of a vehicle, the new vehicle I purchased is wet and musty, and I've lost all faith in Toyota. I’ve especially want to express that the service department from my point of view is incompetent and unprofessional. Further, the General Managers, are as equally as un-professional as they failed to return phone calls, failed to even attempt to get the problem resolved. Instead, the effectively lost a client and are willing to risk losing future customers as a result of their actions and ultimately the products they sell. This is very disappointing to me having owned several Toyotas. I hope other potential customers will take this into consideration when in the market for a new vehicle. More

We bought our fourth Toyota from Libertyville Toyota today, all four were sold to us by Terry O'Gara. It was a great experience. Terry O'Gara is friendly, helpful and extremely knowledgeable. We would n today, all four were sold to us by Terry O'Gara. It was a great experience. Terry O'Gara is friendly, helpful and extremely knowledgeable. We would not consider going anywhere else. Toyota is the mostsolid reliable car in the world and Libertyville Toyota is the best dealership that we have ever been to. Terry is a highly professional salesman and we will always go to him. Great job, Thanks! More

I recently purchased a used truck from Libertyville Toyota. This was my first experience buying a used vehicle and I wish it could have been better. After negotiating a price for the truck, I was t Toyota. This was my first experience buying a used vehicle and I wish it could have been better. After negotiating a price for the truck, I was then hit with their fees. One of the most ridiculous fees is for laser etching a security code on the windows. It is done when the vehicle is put on the lot, you do not have a choice. The dealer said it is to protect the vehicles from theft on their lot but it is just to make money. I was able to get the price for unnecessary window etching cut in half but it is ridiculous. They should also tell you about it up front. We had to wait several hours to see one of the business managers. It was almost closing time when we went in to sign the paperwork. The business manager Magda gave us a song and dance about what our interest rate would be because the vehicle was several years old. Because of the time of day, the bank was not open so we couldn't get an answer at that time. She first tried to write up the contract with the maximum interest rate that the bank offered. I said that I would not sign that contract because I knew it wouldn't be that high. She wrote up the contract with a lower rate and told me she would call the next day with an official rate. The next day she did call to tell me that the rate I was approved for was even lower than the one in the contract. I was happy with the outcome until I found out it was a lie. She didn't want me to take the truck back so she lied to me so I would keep it. She told me that she would find out if the bank needed another contract signed with the lower rate or if they would just send me a letter stating the rate change. I did get a letter from the bank stating my payment and due date. The rate that was stated was not the lower rate that she had said I got. I called the bank and they said the rate I had was what the contract stated. I know the dealers get a kickback depending on how high the rate is and she figured I wouldn't notice. I called the dealer to speak with her and she would not return my call. I sent multiple emails to Rick, my salesman, which is another story all together. He did respond but only said he would forward the information to Magda. I finally got a call form one of the business managers named Joe. He told me that the lower rate was for different terms. I asked him why Magda didn’t tell me that. He did not have an answer. The lesson here is don't sign a contract until the terms stated in it are what you want. Car dealers will do everything they can to screw you. Another tip is tell your salesman that you want to see the inspection report. Rick told me there were minor problems with the truck but he didn't let me see the report. I did have to put a decent amount of money towards repairs right away. Be careful buying used cars and be careful with this dealer. In my opinion, I wouldn't waste your time. More