AutoNation Toyota Libertyville

Verina the advisor was friendly greeted you and welcome with warm smile which makes a customer comfortable service is good and was done on time I always trust Toyota in Libertyville to have my car service with warm smile which makes a customer comfortable service is good and was done on time I always trust Toyota in Libertyville to have my car service Personnel are honest and reliable . More

The dealership is always nice and friendly. I always feel taken care of when I visit. I DO REALLY MISS the donuts they used to provide customers waiting for service. But I understand how expens I always feel taken care of when I visit. I DO REALLY MISS the donuts they used to provide customers waiting for service. But I understand how expensive that can get. I was disappointed that I had to make an appointment for the recall only to find out it was just to determine if My vehicle was eligible and then had to make another appointment whenever the part comes in. I was also disappointed that I had an issue with my tires that they basically would not fix. It was the tire pressure sensor stem valve that was leaking. I was told they did not work on aftermarket rims. But that didn’t seem to be an issue if I was going to buy tires. Very annoyed. It felt like a “we don’t want to be bothered” excuse. More

Your service department staff are very friendly and knowledable. It's easy to schedule a servicing appointment. I would highly recommend purchasing/leasing your next car here. Tim is my sales guy. H knowledable. It's easy to schedule a servicing appointment. I would highly recommend purchasing/leasing your next car here. Tim is my sales guy. He is honest and has your best interest in hand. More

No problem every is good experience with the staff price is little hi try to get coupons on line but was not apple is little hi try to get coupons on line but was not apple More

took my car in for brake fluid service and to check brake pads. Unfortunately, a number of other issues were identified. Dealership gave me estimate and offered to take me home since work would be about 3 pads. Unfortunately, a number of other issues were identified. Dealership gave me estimate and offered to take me home since work would be about 3 hours. When I called 3.5 hours later, they were still working on car and said would take another hour or so because having problem removing a bolt and would need to drill it out. 2.5 hours called and said only 20 more minutes of work to be done. I headed to dealership and when I arrived was told mechanic was finishing up and they would then wash car. I paid bill and waited, and waited, and waited. Finally, after an hour of waiting my car was finally ready for me to take home. It was a very long, expensive day. Disappointed in communication from service staff and how long it took to complete the work. More

The dealership has great customer service. All questions are responded to. Service is fast. I will go backsgsin All questions are responded to. Service is fast. I will go backsgsin More

I have brought my Scion in for maintenance since I purchased it in 2016 and have been very happy with the service I’ve received. Never felt like they were suggesting maintenance that wasn’t really nec purchased it in 2016 and have been very happy with the service I’ve received. Never felt like they were suggesting maintenance that wasn’t really necessary. More

Took car in for electrical problem. They fixed it . When I picked up the car on my receipt was a service review. It stated my brakes were in very bad condition I asked how much it woul They fixed it . When I picked up the car on my receipt was a service review. It stated my brakes were in very bad condition I asked how much it would cost for brakes and was told $450 per axle. I took my car in to my regular shop and had brakes checked. They are fine!!!!!!! You will not see me again! Trust is important More

The female service agent I have had the past two times is very welcoming, knowledgeable, and friendly. The mechanics are competent and address any issues that my Matrix may have. Overall, I am very satisfie very welcoming, knowledgeable, and friendly. The mechanics are competent and address any issues that my Matrix may have. Overall, I am very satisfied with the AutoNation Toyota Libertyville dealership! More

Staff on site courteous. Service performed timely. Kind of pricey but vehicle is older. Tried to make appointment by phone but unamed person whom I spoke with was clearly st Service performed timely. Kind of pricey but vehicle is older. Tried to make appointment by phone but unamed person whom I spoke with was clearly struggling with access to the vehicle's record and our history of service and I terminated the call. So I resorted to making an appointment on line. Service experience after that went well with the persons named below. More