AutoNation Toyota Libertyville

Absolute joke They are an absolute joke of a dealership. Completely wasted my time. Sold me a car that they could not deliver and made me wait 7-10 days to get my m They are an absolute joke of a dealership. Completely wasted my time. Sold me a car that they could not deliver and made me wait 7-10 days to get my money back. More

The best service! I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Nova I have recently serviced my car in Toyota Libertyville from AutoNation to upgrade the car computer software. The service was provided by Kimberly Novak. The service was excellent and was fulfilled in short time, while I was resting and drinking the best coffee. Thank you, Kimberly! Irina Korzhenevich More

Poor service Dept and Shadey prices on warrantys. Poor Service and customer care Vehicle was due for tire rotation, oil change and filter as well as transmission within 10hrs of rolling off the lot Poor Service and customer care Vehicle was due for tire rotation, oil change and filter as well as transmission within 10hrs of rolling off the lot. Took multiple calse to get the service manager to return our calls but bottom line is he says they did it even though the documentation they gave us says it wasnt done and if we wanted to make the 2hr trip back they would rotate the tires but we would have to pay $128 for the transmission fluid replacement. Learned a lesson about why we should be locally. OVERPRICED extended warranty- while they have fair and honest pricing with the vehicle the warrantys are were they try to get it back. the prices were high although the warrantys appeared comprehensive and could be serviced locally. we refused because of the cost and immediately because he asked if we belonged to costci or sams the price dropped by 1200 dollars. suggestions- if your going for the vehicle and the no haggle pricing do your homework. know the required maintenance for the car you are buying and insist they show documentation that it all is completed before you agree to purchase. More

Waste of your time - Worse Service Center I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to ad I was doing service with them last several years because of the near by dealer and it was ok with the service. Only thing they always telling us to add additional problem, but that is ok you can accept or deny. But the main problem service time, it takes 2+ hours to change an oil, and never give on promised time. Other places 15-45 min. More

ignores customers I saw a truck online. Went to test drive the '07 Silverado w/ tonneau cover. I opened up the tailgate but not the tonneau on the test drive. My mist I saw a truck online. Went to test drive the '07 Silverado w/ tonneau cover. I opened up the tailgate but not the tonneau on the test drive. My mistake. Test drove vehicle. I like it and all seemed fine. On my way home the brakes squealed like a freight train. I removed the front passenger tire and caliper. Brake pads were brand new. In the bed of the truck I discovered a brand new unused wheel hub bearing assembly that seemed big enough for this truck. I live just outside of Milwaukee. I had to drive the truck back down to Toyota because "any toyota dealership" would not take care of it. BS. I was told they would fix the brake issue and try to figure out why the wheel hub assembly was in the bed of the truck tucked behind a wheel well. They also told me they would clean out the bed of the truck since it had rocks, mulch, bottle caps, straws, just straight up garbage in it. I called and spoke with the GM. I asked if this breaks down on the way, I would expect you to pay for the tow. The GM told me "Well its a used car, we don't guarantee anything." Like I went and bought a wheel bearing to toss in the back of the truck. So after an 8 hour round trip they did nothing to compensate me for my time. BS. I was also told "Oh yea we had an employee set that wheel hub bearing assembly down somewhere and he forgot where he put it." Even more BS. How does an employee set down a $200+ part, in the bed of a truck, that has a tonneau cover, behind the wheel well?! I feel like I was treated like crap at this dealership. If I could return the vehicle I would. It is not worth the utter disrespect shown by this dealership and the GM. They have detoured me from ever purchasing anything used or new from a Toyota dealership ever again. I did write an email to complain about the situation. I was told within 24-48 hours I would get a phone call. Well that never happened, to say the least I am not surprised. From what I noticed all the employees standing or sitting around with their thumbs up their butts it's probably hard to find the time. FAST FORWARD TO A FEW MONTHS LATER: I refinanced this vehicle through my own bank because the interest rates Toyota and Wells Fargo wanted was too high. I sent in all of my necessary paperwork for Libertyville Toyota to refund me my GAP insurance which the dealership charges. IT'S BEEN 2.5 MONTHS. LIBERTYVILLE TOYOTA WILL NOT ANSWER MY EMAILS OR ANSWER MY PHONE CALLS. I KEEP GETTING PUSHED OFF AND IGNORED. WORST CUSTOMER EXPERIENCE OF MY LIFE! I DO NOT UNDERSTAND HOW A COMPANY CAN OPERATE BY IGNORING SOMEONE WHO DROPPED OVER $17K AT THEIR BUSINESS. WORST COMPANY EVER. More

Disappointed First the good. They took my car in on a Saturday morning without an appointment to replace a defective front head lamp. On the negative side, the ser First the good. They took my car in on a Saturday morning without an appointment to replace a defective front head lamp. On the negative side, the service car attendant advised me that they had washed my car ....they had not washed my car. With my old Highlander I typically go to this dealer 7 to 8 times per year. The service is good but not outstanding. I have come to expect average service! More

Terrible Service Center Service representative is unethical about their action they performed. The wheel locks are taken out of the car and never replaced it but representati Service representative is unethical about their action they performed. The wheel locks are taken out of the car and never replaced it but representative says they use master wheel locks. They failed to note that I had front and rear dash cam recording the whole incident. More

Go elsewhere After the tire on a loaner car from the dealership went flat on a Sunday, the dealership would not reimburse me for the expense of a tow service to pu After the tire on a loaner car from the dealership went flat on a Sunday, the dealership would not reimburse me for the expense of a tow service to put on the donut spare. Even when they purchased the used Toyota from me and time me they would pay for it. Appear accommodating, but don’t follow through. More

AutoNation Toyota Earns your Business I would like to recommend to recommend Alfredo Rosales to guide you through your new auto purchase at AutoNation Libertyville. My family has purchase I would like to recommend to recommend Alfredo Rosales to guide you through your new auto purchase at AutoNation Libertyville. My family has purchases three Toyota’s through Alfredo within the prior twelve months, and each time we found Alfredo to be honest, trustworthy, and upfront throughout the entire purchase process. Secondarily, the GM at AutoNation provides an atmosphere where his employees have the opportunity to earn your business. I am not related, connected, or compensated in any manner with AutoNation Libertyville. They have earned my business and a positive review. More

Service Department Suck! Their service department leaves a bad taste in servicing their clients. They brush you off with every complaint you tell them, until the car is out of Their service department leaves a bad taste in servicing their clients. They brush you off with every complaint you tell them, until the car is out of warranty and then all of a sudden they take you seriously when you have to pay 410 for a broken Window. Their Service manager is not willing to help out the customer and blames the customer for the issues. Stay away from this dealer ship really been a very bad experience like pulling teeth trying to get stuff out of this service department. More