AutoNation Toyota Libertyville

Appointment sat. 5-28 Re my 2017 Sienna. The sliding door or the drivers side would not close electronically. After the inspection I was told they had to order par 5-28 Re my 2017 Sienna. The sliding door or the drivers side would not close electronically. After the inspection I was told they had to order parts so no repair happened. When I got home I found the other sliding door and the tail gate door would also not close. I was not advised that this would happen. Very disappointed with this service experience. I am waiting to hear when the parts are received. I expect to leave with all three electronically closing doors working. As to the above would I recommend this service center, there is little other choice. More

Received great service. we purchased the car when we had to wait due to shortages. I was not getting information on the status on a regular basis, but eventually we receiv we purchased the car when we had to wait due to shortages. I was not getting information on the status on a regular basis, but eventually we received our car. More

The service was quick, convenient and they even performed a manufacturer safety recall that arrived in the mail the day after this service. This saved me a great deal of time. a manufacturer safety recall that arrived in the mail the day after this service. This saved me a great deal of time. More

Toyota Libertyville has given our family excellent service on our Toyota cars. Service representative Carlos Almanza has been exceptionally helpful, friendly and professional. We completely trust h service on our Toyota cars. Service representative Carlos Almanza has been exceptionally helpful, friendly and professional. We completely trust his recommendations and judgment. More

During my last visit I provided a $50 coupon (that I had forgotten in the car). I was told it was too late to include the deduction on my bill and it would be placed in my records for my next visit. When I forgotten in the car). I was told it was too late to include the deduction on my bill and it would be placed in my records for my next visit. When I arrived for my 11:00 appointment I was told it would be 1-1.5 hours. So, I waited in the customer waiting area. At 1.5 hours I was told they were behind and it would be 20-30 minutes more. It was almost an hour more, for a total of 2.5 hours for a 75,000 checkup! I had to make changes in my schedule for other appointments I had made. I was so frustrated I forgot to check for the $50 credit till I got home. Of course it wasn't on the bill. At this point I believe we will begin to take our car to Classic Toyota where it was originally purchased. Although Autonation is closer to our house it is obviously not more convenient. More

Buying a car during this shortage is not easy, but I was kept updated and was able to get a car sooner than I was originally told. Knowing the price wasn't going over MSRP, even with the high demand was a kept updated and was able to get a car sooner than I was originally told. Knowing the price wasn't going over MSRP, even with the high demand was a relief! More

Toyota always have been one of my favorite car. I typically having great experience with Toyota's dealership all around the state, including this particular location. I typically having great experience with Toyota's dealership all around the state, including this particular location. More

Took too long to do paper work. More then 3 hr., Missed my son graduation. No compensation. Toyota corporate and dealer customer service do not care. More then 3 hr., Missed my son graduation. No compensation. Toyota corporate and dealer customer service do not care. More

I think they do good work. However, they really do have a hard time providing accurate time estimates for service. In one visit 60 became 90. 60-90 became 2 hours. Then 15 minu However, they really do have a hard time providing accurate time estimates for service. In one visit 60 became 90. 60-90 became 2 hours. Then 15 minutes became almost 45 (I asked how long before I’d be ready to leave, he said 15. I was leaving in 45). It’s a little thing but it would be helpful to be more accurate. Thanks. More

In my last visit they not take care for my tire in which nail found nail found More