AutoNation Toyota Libertyville

One of the worst overall customer service experiences I've ever received. I had to edit this from my last experience here because of how awful my experience has been the second time around. I had prev I've ever received. I had to edit this from my last experience here because of how awful my experience has been the second time around. I had previously leased a Toyota Carolla through Autonation and as soon as I was six months out from the end of my lease I was reached out to about ending my lease early and getting myself in a new car. I obliged and went in to Autonation to go over my options. Communication was constant and consistent during this process. Upon buying a new vehicle I made it clear to Monica (who was our salesperson) that I would like all weather mats included in the purchase of the vehicle and she told me that would be absolutely no problem and she would personally make sure that happened but they did not have any available at the moment. Upon receiving the "We owe you" paperwork I noticed the all weather mats weren't on there and questioned her about why they weren't there. She was adamant that she would take care of it and I would receive them. We wrote this down on our own notepad, and my fiance was with me for verification. I was also owed a window tinting and a check for just under $2,500. I kept in touch with Monica about my all weather mats over email and she told me she would let me know when they arrived. I scheduled my window tinting with 3 different people, all of which made it clear to me that the window tint guy only came in on Tuesdays and Thursdays. I reluctantly took a day off of work in the middle of the week and drive an hour to go down there on a Tuesday only to be told that the guy only comes on Wednesdays. I was told to either come back on a Wednesday or they would credit my account the amount of the tinting. Luckily I was able to get my windows tinted that day because it was Autonation's mistake, but it wasn't without a huge hassle and fight on my end. During my visit I asked about the status of my all weather floor mats as it had already been a month since I bought my car, but was told since they were not on my "We owe you" paperwork that I would not receive them. I told them that Monica personally told me she would make sure I received them as a part of the deal. After speaking with Monica, he told me she said that they weren't on the "We owe you" sheet and they wouldn't give them to me, interesting considering I asked for them to be put on the we owe you sheet and she told me not to worry about it and she would take care of it. Communication ever since I bought my car has been almost impossible. You can't get a hold of anyone, always get sent to voice-mail, never to have your calls returned. Emails are sent and either never opened or never responded to. There was a point in time I've called for 2 weeks straight never to get a response. I've been waiting for over 2 months on the equity check from Autonation after being told originally it would only take 30 days. I've finally been able to get a hold of multiple different finance members, including the director on multiple occasions and were told one thing about the timing of when I'd receive my check only for it to never happen. Here I am, almost 3 months since the purchase of my car, still waiting on my equity check (that should have been here weeks ago according to finance) and super disappointed in the lack of communication and overall customer service experience I've had while dealing with Autonation. More

Great quality service. The work was done perfect the first time around and great pricing. The work was done perfect the first time around and great pricing. More

Smooth and they make sure that your car is in good condition and no trouble. condition and no trouble. More

I brought my car in for a 20,000 mile checkup and everything was taken care of promised when expected to be ready. everything was taken care of promised when expected to be ready. More

Everything done professionally Very courteous Very timely and explained everything that was done to the car timely and explained everything that was done to the car More

Had to order some parts which means I have to come in again. After being told a driver would pick me for return to dealership he did not show. Spent my.money and got an uber. again. After being told a driver would pick me for return to dealership he did not show. Spent my.money and got an uber. More

Very organized. Didn't require a great deal of time to complete the purchase. Very helpful. Didn't require a great deal of time to complete the purchase. Very helpful. More

The team and service are friendly and professional. The price bites but I guess it is trade in for the proper service experience!-) The price bites but I guess it is trade in for the proper service experience!-) More

Went in for new tires. Said it would be 1 1/2-2 hours. Was shuttled to Macy's. Could not get ahold of the service rep to have someone pick me up and to give me status on th Said it would be 1 1/2-2 hours. Was shuttled to Macy's. Could not get ahold of the service rep to have someone pick me up and to give me status on the car. Called 5 times. The whole ordeal was 4 hours with little communication! Barely an apology. The next morning, the under carriage cover (don't know what it is called) fell down -still attached but dragging on the ground. Not able to drive it. Had to take off of work. Waiting for someone to call me back to fix it. Terrible service. More

We had a great experience working with Rick. He helped us get the Costco auto pricing, and place an order for a specific car and features. Since the inventory shortage, it did take a few months He helped us get the Costco auto pricing, and place an order for a specific car and features. Since the inventory shortage, it did take a few months to get a special order vehicle. During this time, he kept informed about other options and updates with our order. No one tried to up sale us, or give us something we didn’t want. They didn’t force vehicle options on us to add to their profits. Great experience overall. More