AutoNation Toyota Libertyville

After first service 5000m dealership call me and let me know that they did some recall job and they forgot to plug in cooling fan I’m thankful for message however I have to use another dealership service know that they did some recall job and they forgot to plug in cooling fan I’m thankful for message however I have to use another dealership service because I was out of town also I hope national auto dealership didn’t damage my engine during driving without of cooling systems plugged When I call national auto to find where and how I can fix their mistakes they transfer me from one supervisor to another and finally I get voicemail box for living message, So not really helpful specially when you are on the road More

We had an appointment at 9:45 AM on Monday, August 9th at Toyota Libertyville. After confurring with our service advisor Keven regarding our service needs, which included an oil change, rear break job, tire Toyota Libertyville. After confurring with our service advisor Keven regarding our service needs, which included an oil change, rear break job, tire pressure sensor replacement and windshield wiper replacement, we were given an estimate of approximately 2.5 hours to complete. After multiple follow-up calls (initiated by us) and in-person check-ins, the repairs were finally completed six (6) hours later. Approximately 20 minutes after departing the Toyota Libertyville service facility, we were shocked and dismayed to see the low tire pressure indicator illuminate on our dashboard. We were en route out-of-state and had other commitments (some of which we were forced to cancel due to the extremely long repair time). We are unable to return to Toyota Libertyville to resolve this situation, which should have been detected and resolved in the 6 hours that Toyota Libertyville had our car in for service. We immediately contacted Kevin and requested a refund for the faulty parts and labor charged to our credit card. He refused, but stated that his manager would contact us immediately to work out a solution. To date, we have received no communication from Toyota Libertyville to provide an acceptable resolution to this issue. While we understand many business are shorthanded these days, Toyota Libertyville completely failed to provide realistic service expectations or proactive updates regarding the repair delay we experienced. Furthermore, they failed to accept accountability for the shortcomings of their service and commitment to customer satisfaction. More

Ms. Verina is very professional.I am servicing my car/ Ms. Verina is very professional. I am servicing my car/ purchasing car from this dealership for last 25 years. recently I feel like the service qual Ms. Verina is very professional. I am servicing my car/ purchasing car from this dealership for last 25 years. recently I feel like the service quality is not the same as before! More

We have purchased 3 vehicles here over the years… whenever we are in the market for a Toyota, this is where we end up. They hav e been great to us and made things very easy. whenever we are in the market for a Toyota, this is where we end up. They hav e been great to us and made things very easy. More

Art Fanning and the financial person were wonderful I believe he was recruited from Las Vegas believe he was recruited from Las Vegas More

This dealership is doing pretty considering losing many key employees. I know customer service can be better too key employees. I know customer service can be better too More

Seem to be very honest as to what car repairs ARE needed More

Everyone is pleasant, but there is ZERO respect for customers time/money. Every visit they vastly underestimate the time and money required. I’m told something would take 2 hours and it takes 4. They customers time/money. Every visit they vastly underestimate the time and money required. I’m told something would take 2 hours and it takes 4. They don’t care if you have other commitments - you simply get a “sorry”. More

Good technical service, but they were trying to sell me additional services that were not covered by ToyotaCare, despite having brought in the car for a regular and approved mileage service additional services that were not covered by ToyotaCare, despite having brought in the car for a regular and approved mileage service More

Always given the best service. That’s why I have bought 8 cars there ! Thanks cars there ! Thanks More