AutoNation Toyota Libertyville

My auto was serviced very well today. The work is a little expensive but as long as the results are good I have no complaints. little expensive but as long as the results are good I have no complaints. More

The entire buying experience was great. The price was right and so was the vehicle. I walked out with satisfaction that I was able to buy a new car when there was a chip shortage across the supply chain right and so was the vehicle. I walked out with satisfaction that I was able to buy a new car when there was a chip shortage across the supply chain. More

Always up front pricing and quality workmanship they treat my car like theirs and the staff is very friendly and helpful it’s my family’s reason we stay with Toyota’s treat my car like theirs and the staff is very friendly and helpful it’s my family’s reason we stay with Toyota’s More

This dealership is very pleasant. Appointment scheduling is efficient and very accommodating. Sometimes service takes a little longer than anticipated, wish other options were available. is efficient and very accommodating. Sometimes service takes a little longer than anticipated, wish other options were available. More

I purchased my toyota tacoma in 2009 from this dealership (Libertyville) and have always brought it there for service and have been very pleased...except for my last experience on 7/20/2021. I made an appoi (Libertyville) and have always brought it there for service and have been very pleased...except for my last experience on 7/20/2021. I made an appointment a week earlier for an oil change. When I arrived I was informed that they were short handed and it would be about 1 hour and 15 min....no problem. I watched as customers arrived after me and called before me, after 1 hour and 45 minutes I approached Robert Pollak (service advisor) and he said other customers had appointments, and that my appointment wasn't with the service tech it was with him (??). I walked away and went to the new car dept and spoke to CJ. He checked and said to take a seat and Robert will be out to talk to me. He walked by me several times and gave me a dirty look each time. After 15 minutes I spoke to CJ again and then Robert called me after 2 hours said my truck was ready, I paid and went to the porter. The porter checked the invoice, got keys and just hit my key fob and pointed to where my truck was parked in the lot. When I arrived at my car I noticed that the car was not washed and there was oily handprints on driver door, hood and INSIDE on door handle which got on me. I drove to the new car dept again and talked to CJ and other employees. They looked at my truck and said it was unacceptable and they apologized would have it washed and they also filled my gas tank. After about 3 hours later and a horrific experience, I finally was able to leave.....but I don't think I will ever go back. Thank goodness for CJ and the new car dept, otherwise I might still be there waiting for my oil change. More

Total waste of time. We wanted to try a used camry which was being detailed when we went. Took an appointment two days later to try it, we arrived on time but they were totally unprepared. Took half an hour was being detailed when we went. Took an appointment two days later to try it, we arrived on time but they were totally unprepared. Took half an hour just to see the car, the salesman we took the appointment with was a no show. When we saw the car it was heavily scratched on all sides, uncleaned, not even vaccumed, yet they knew we were coming to try it. The worst was that they seem to think this was a normal thing to do. Very disappointing. More