AutoNation Toyota Libertyville

A very dissatisfying car buying experience, one of the worst. Probably will not buy from Autonation Toyota in Libertyville again. While they advertise that they use KBB trade in value, they low-balled a worst. Probably will not buy from Autonation Toyota in Libertyville again. While they advertise that they use KBB trade in value, they low-balled and were insulting. I had researched my car’s value and they ignored my information when it was offered. When I was told that we were too far apart and I agreed, I requested that my deposit be refunded. They proceeded to stall and waste our time. As we grew impatient with the stalling, suddenly the impossible seemed to get more plausible and the deal was done. While I recognize these guys do this multiple times every day, there is little wonder why the car buying public despises this process and hates new car dealerships. Our salesperson was Eric who was a nice guy but could use a refresher course in communication skills. The sales manager, CJ, was borderline insulting. In addition, after the deal was done and we left the finance office, we were ignored by the dealership sales management. More

Tim Davidson was outstanding, he kept me informed about delivery delays. delivery delays. More

Always get great service at AutoNation Toyota Libertyville. Kevin kept me informed on all my service needs and made strong recommendations. We have been long-time customers and really appreciate Libertyville. Kevin kept me informed on all my service needs and made strong recommendations. We have been long-time customers and really appreciate the friendly and professional service we always receive. More

Always get great service at Toyota. Kevin was awesome to work with! He was very knowledgeable and got me in and out in a timely manner. work with! He was very knowledgeable and got me in and out in a timely manner. More

We have been customers with this deerskin since 1998. We have sent customers as well there and all our vehicles come for service there each way is 30 miles one way Problem with service tech left grease in s have sent customers as well there and all our vehicles come for service there each way is 30 miles one way Problem with service tech left grease in steering wheel,bought tires, forgot valve stem covers, More

Trust. I trust Toyota, Auto Nation and my sale person Sasha. I was very happy with the service, speed and quality of the entire transaction. Our family has purchased two new autos from Auto Nation Libert Sasha. I was very happy with the service, speed and quality of the entire transaction. Our family has purchased two new autos from Auto Nation Libertyville and will likely by a third. Very happy with Sasha and your entire team at Auto Nation. Thank you. More

Service told me I needed two different coolant flushes for regular and hybrid systems. I have 28k miles and the services are recommended at 100k/ 10yrs and 150k/15yrs. What a ripoff!!! for regular and hybrid systems. I have 28k miles and the services are recommended at 100k/ 10yrs and 150k/15yrs. What a ripoff!!! More

After first service 5000m dealership call me and let me know that they did some recall job and they forgot to plug in cooling fan I’m thankful for message however I have to use another dealership service know that they did some recall job and they forgot to plug in cooling fan I’m thankful for message however I have to use another dealership service because I was out of town also I hope national auto dealership didn’t damage my engine during driving without of cooling systems plugged When I call national auto to find where and how I can fix their mistakes they transfer me from one supervisor to another and finally I get voicemail box for living message, So not really helpful specially when you are on the road More

We had an appointment at 9:45 AM on Monday, August 9th at Toyota Libertyville. After confurring with our service advisor Keven regarding our service needs, which included an oil change, rear break job, tire Toyota Libertyville. After confurring with our service advisor Keven regarding our service needs, which included an oil change, rear break job, tire pressure sensor replacement and windshield wiper replacement, we were given an estimate of approximately 2.5 hours to complete. After multiple follow-up calls (initiated by us) and in-person check-ins, the repairs were finally completed six (6) hours later. Approximately 20 minutes after departing the Toyota Libertyville service facility, we were shocked and dismayed to see the low tire pressure indicator illuminate on our dashboard. We were en route out-of-state and had other commitments (some of which we were forced to cancel due to the extremely long repair time). We are unable to return to Toyota Libertyville to resolve this situation, which should have been detected and resolved in the 6 hours that Toyota Libertyville had our car in for service. We immediately contacted Kevin and requested a refund for the faulty parts and labor charged to our credit card. He refused, but stated that his manager would contact us immediately to work out a solution. To date, we have received no communication from Toyota Libertyville to provide an acceptable resolution to this issue. While we understand many business are shorthanded these days, Toyota Libertyville completely failed to provide realistic service expectations or proactive updates regarding the repair delay we experienced. Furthermore, they failed to accept accountability for the shortcomings of their service and commitment to customer satisfaction. More

Ms. Verina is very professional.I am servicing my car/ Ms. Verina is very professional. I am servicing my car/ purchasing car from this dealership for last 25 years. recently I feel like the service qual Ms. Verina is very professional. I am servicing my car/ purchasing car from this dealership for last 25 years. recently I feel like the service quality is not the same as before! More