AutoNation Toyota Libertyville

Great service. I am always happy every time I call for appointment and bring my car in. Especially Carlos, he is very professional and helpful. appointment and bring my car in. Especially Carlos, he is very professional and helpful. More

My fiancé and I were referred to Autonation Toyota by Costco. While we went in looking for a 2021 Toyota RAV4 Hybrid, after learning about the insanity of the current car market, Rick helped us find a wo Costco. While we went in looking for a 2021 Toyota RAV4 Hybrid, after learning about the insanity of the current car market, Rick helped us find a wonderful used Lexus NX 300h. Both Rick (who assisted us with finding the right car to purchase) and Dillon (who assisted us with paperwork process) did an excelsior job and provided us with excelsior customer service. Unfortunately, there was a glitch in their electronic system and our payment of tens of thousands of dollars was withdrawn from our bank account but never showed up on Autonation’ end. As a result, we had to file a claim with Chase to take care of the issue (instead of Autonation resolving the issue on their end). It took an additional ten days that we had not expected to have a rental car that we needed to pay for nor had we anticipated staying at my fiancé’s parents home even longer but c’est la vie. It was a breeze to bring in the cashiers check and pickup our new car. The reason why I gave them three stars instead of five is predominately because after we purchased and picked up our car, everyone at the dealership that we had worked with became incredibly difficult to get ahold of and wouldn’t return our calls and messages from my fiancé and my self to procure the paperwork from purchasing our car and the extended warranty that we paid for. While the process of selecting and purchasing our new car went well. As soon as we purchased our new car, the customer service provided by this dealership became non-existent. Which I find incredibly disheartening because up until that point, everything went so well. It is also strange that the dealership didn’t offer us an apology or any sort of compensation or discount for the fiasco with their card payment system. More

Saturday, 07/31/21, in the morning, I brought my Prius to AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. AutoNation Toyota Libertyville, because the tire pressure warning light was on. I was informed that one of the tires has a slow leak due to a screw. They patched the tire; I drove home and parked the car. Same day, in the evening, the same tire (the one that they supposedly fixed) was totally flat with the rim sitting on the ground. I replaced the tire with a spare and, on Monday, I took the car back to the dealer. The second time, they did fix the tire and I have not had any issues since. However, they forgot to replace the tire valve cap and left the light-colored interior of my car (the driver's door and in the back of the car where the spare is) full of dirty stains and fingerprints. Utterly unprofessional. More

Service was explained, step by step. Very happy with this! Robert did great! Technician was Gram. this! Robert did great! Technician was Gram. More

They did a good job fixing my car in a timely manner and can’t think of anything thing else to say at this time. can’t think of anything thing else to say at this time. More

Each time I bring my RAV4 for service I’m greeted quickly with friendly personnel. I have been satisfied with the quality of their service. Prices for service are higher than I expected. with friendly personnel. I have been satisfied with the quality of their service. Prices for service are higher than I expected. More

Rick Samborski was outstanding, we did most of this on-line, I was never in the dark at any point and we came to pick up our new car everything was ready to go! on-line, I was never in the dark at any point and we came to pick up our new car everything was ready to go! More

I went in for routine maintenance and the service was timely, and all actions taken were fully explained. Also information on next up coming maintenance , including the mileage when car will need to be c timely, and all actions taken were fully explained. Also information on next up coming maintenance , including the mileage when car will need to be checked and work expected to be needed at that time. They normally wash my car, but their car wash was not available that day. I have been serviced by this dealer since 2014 and this is the first time they have not been able to wash my car. Everything else was great and I plan to continue to use this dealer for my future service needs. More

Carlos is the best CS, in any market, I have ever worked with. I am a 9 year returning customer with 5 cars because of Carlos! with. I am a 9 year returning customer with 5 cars because of Carlos! More