AutoNation Toyota Libertyville

Timely, helpful. Robert was terrific with options price and time frame. outstanding service and timeliness. and time frame. outstanding service and timeliness. More

My recent visit was to have tire rotation and a basic check of systems. Everything was completed in an hour, including a complimentary exterior wash! Good job! check of systems. Everything was completed in an hour, including a complimentary exterior wash! Good job! More

I usually use this dealership for the device. Recently when I went there for oil change I end up paying close to $500 for the services that I did not request. They even left the old oil change sticker on when I went there for oil change I end up paying close to $500 for the services that I did not request. They even left the old oil change sticker on the window. This probably be the last time I will use this dealership for the service. Ask before you sign the paperwork. More

Very rude and disrespectful to my wife- even manager didn't help Lost our business forever didn't help Lost our business forever More

Thiefs! They steal money out of your car and blame it on you saying you misplaced it. Total xxxxers. I am 100% certain I had $30 in the small compartment near my steering wheel, when I got my car back after you saying you misplaced it. Total xxxxers. I am 100% certain I had $30 in the small compartment near my steering wheel, when I got my car back after spending $2000+ (probably ripped off), I checked that compartment and my $30 was gone. I immediately went to the service guy and told him. He told me their mechanics would not steal anything which is xxxxxxxx. I said they did steal it and to either give me my money back or take $30 off my bill. He refused to and told me I must have misplaced it and sent me on my way. I will never go here again. Horrible people…. Just horrible. Never had this problem with any other Toyota dealership. Can’t believe $30 to them was worth a bad review. Horrible people....just horrible. More

I dont even know where to start, being it I was/am very disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due t disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due to a saturated carpet on the 2nd row, they tested for leaks/clogs. Issue unresolved and was told I needed to pay $1800! To lift the carpet and address the saturation. The issue escalated into asking to speak with the service manager on duty. Dont go well at all as he was awful to deal with. After some pointless chatter and obviously did not offer any other resolution than to cough up $1800 to address the issue?! I finally said enough and jist eagerly wanted to leave with my highlander. Uses he did shave off the diagnostic fee from $190 to $95 only after telling him I refuse to pay that fee plus the advisor told me it was $100 for diagnosis. Long story short, I left the dealership very upset and stated I will NEVER return to that dealer for any future service! What a shame! After purchasing, trading in a previous vehicle and selling my other car to the dealer, this is how its going to end! To be honest, I have had much better experience servicing my Toyota highlander at Schaumburg Toyota! What a difference the overall experience is over there. Thank for nothing AutoNation Toyota Libertyville! You lost a customer!! Good luck with the BS to other unhappy customers!!! Other shoppers, beware of getting screwed over at Libertyville Toyota, take your business elsewhere!!!!!! Amen Click to Copy Google GoogleDealerRater DealerRater More

Outstanding experience! Let me say first that I had no previous experience with Autonation or even knew who they were. I was looking everywhere for one of the last '21 Tundra Platinums and this dealershi previous experience with Autonation or even knew who they were. I was looking everywhere for one of the last '21 Tundra Platinums and this dealership just happened to have one. I read previous reviews and to be honest I was a bit hesitant and thought "big box" and the negative connotations that go with it. My sales associate was Mobi and he made the sale happen. No pressures, no problems. I explained that I was driving over 2 hours for this vehicle and didn't want any last minute snafu to derail the deal. The result: 1) what they had quoted me online for my trade was the number i was given. 2) the dealership is super efficient and state of the art 3) i was in and out of the dealership in a reasonable amount of time (under 2 hrs) 4) the vehicle was ready when i got there 5) the dealership is in a great location -- loved the area If you are considering a new Toyota do yourself a favor and do business with this dealership -- and ask for Mobi!! More

I was charged $215 per hour for labor. When asked they said their rate is $160 for labor but it didn’t apply because it’s “menu pricing”. It’s price gouging, plain and simple. My car was at the dealer f said their rate is $160 for labor but it didn’t apply because it’s “menu pricing”. It’s price gouging, plain and simple. My car was at the dealer for just over an hour and a half (106 minutes based on our texts from start to finish) and my bill is over $500. Walking out, I spoke with another customer who had the exact same experience. I bought my car here, but now I have to find an honest place to take my car to be serviced. DON’T LET THEM TAKE ADVANTAGE OF YOU LIKE THEY DID TO ME! More

Waiting to my part to be installed , they give good service ; I wait at the place service ; I wait at the place More

Went in for service for an oil change and new brake pads. I fully expected to pay about $500.00 in total. Instead, upon checking out with the service guy I was presented a bill for $1041.00. They added char I fully expected to pay about $500.00 in total. Instead, upon checking out with the service guy I was presented a bill for $1041.00. They added charges for services I never asked for: $136.00 brake fluid. $166.00 Injection Cleaning Kit. $112.00 Throttle Body Service ( whatever that is). $169.00 Front Wheel alignment. When I questioned the service guy he said "You signed the estimate so you have to pay." He never informed me of these additional fees when I checked in !! What a scam. I'm assuming that since new car sales are down they are trying to make up for lost revenue by scamming their service customers. Stay away from these creeps. More