AutoNation Toyota Libertyville

Bait and switch The sales manager Scott advertised a warranty for a used vehicle. The warranty was discussed as part of the negotiations. Scott agreed to the warranty The sales manager Scott advertised a warranty for a used vehicle. The warranty was discussed as part of the negotiations. Scott agreed to the warranty, but when it came time to sign the paperwork he claimed he didn't agree to give that warranty. Stay away from this dealership!!!!! More

Unprofessional sales mangers Stay away - sales managers are inept and will treat you like dirt. Horrible dealership. Arrogant and not helpful. I will never buy from these people Stay away - sales managers are inept and will treat you like dirt. Horrible dealership. Arrogant and not helpful. I will never buy from these people again More

Please don't go to these liars-Autonation Toyota They will try to get you into buying the vehicle no matter what. They will offer you the best price at first but when you buy the vehicle then the fin They will try to get you into buying the vehicle no matter what. They will offer you the best price at first but when you buy the vehicle then the finance silently changes everything without notifying you. I ended paying 4 thousand dollars more than what I was offered. When you call them back to explain the situation then they never pick up the phone nor they will help you with any detail related to the vehicle. Be very careful when dealing with the finance people and managers when signing the deal and understand every detail. I am getting additional bills in the mail on top of my promised payment about the tax they paid etc which I never got from any other dealer in the past. More

Buyer Beware Sales Department !! When I actually came into this dealership with the intention to purchase a vehicle, the "added" fees to purchase the vehicle such as, "Appearance/Prot When I actually came into this dealership with the intention to purchase a vehicle, the "added" fees to purchase the vehicle such as, "Appearance/Protection Packages/VIN Etching and others I'm not sure about, took away the discount that they had offered to me on the vehicle I was interested in purchasing. AutoNation Toyota also Charges YOU, (the owner trading in your old vehicle) a $250.00 fee to Detail your vehicle in order for them to sell it, as well as another "Service ? fee." If you like to PAY a lot in potential extra dealership fee's, buy your next Toyota here!! I left and bought a 2016 Subaru from another local dealership. After four (4) new Toyota's, Toyota lost me as a customer!! More

Finance lies, can't get ahold of anyone, no customer service I'm not even sure where to begin. I leased a car mid December and told them my situation that I was moving to a different state. After waiting 3 hours I'm not even sure where to begin. I leased a car mid December and told them my situation that I was moving to a different state. After waiting 3 hours, finance finally got back to me on what I would owe and said that they'd run everything through their system and let me know within 48 hours if there were any mistakes or changes that needed to be made. Fast forward to Jan 8, I and down in Texas and take a day off work to get my car registered before my temporary plates expire. At the registration location and I was told that I was not given the proper documentation to register my car. The woman there does a courtesy call to AutoNation libertyville to see if she can figure out what's wrong and the woman in Libertyville already knew who I was (this caught the texas woman off-guard). Clearly, if they knew they made a mistake, they should have informed me within those 48 hours, not when I had to call in weeks later. This call has sent me on a 1 month goose chase that still isn't resolved. In short, finance did the taxes wrong, knew this and didn't correct (still hasn't). They were supposed to send the necessary paper work and never have. No one will return my calls and when they do it was to tell me that I owe more money because of their screwup. Yet they STILL won't send me what I need to get my registration. Finally after calling the guy who leased me my car to get a hold of the finance guy, they sent my what I thought was the correct paperwork. Took another day off work to get my car registered and guess what, they messed up again. Now it's been a week and I can't get a hold of anyone. I've called the general manager, made 2 formal complaints and will go even higher up to Toyota as a whole. THIS IS THE WORST DEALERSHIP EVER. DO NOT BUY FROM THEM. Go down to the Elgin dealership. My dad went down there to get his car and they were tremendously helpful. They even said that if my situation had happened there that they would have bit the bullet and not have made me pay the $2000 extra in taxes. GO ELSEWHERE!!!!!!!!!!! More

Finance will lie thru their teeth The finance department will lie and say what they need to get you to sign an extended warranty. They said if I cancel the extended warranty the paymen The finance department will lie and say what they need to get you to sign an extended warranty. They said if I cancel the extended warranty the payment amt will go back to the original amt. Of course the payment amt did not change. That is VERY dishonest. After previously buying 4 vehicles I thought this was a rude way to treat a loyal customer. Not to mention the lack of communication with emails and phone messages not being returned very promptly. It took 2 days to get thru to someone to cancel the extended warranty just shows how rude they are. I will not be back. More

About the Jeep Liberty I am reporting this dealership that wouldn't take my car that I cannot afford and Jeep Liberty I wanted I want to report the guy that was trying to se I am reporting this dealership that wouldn't take my car that I cannot afford and Jeep Liberty I wanted I want to report the guy that was trying to sell me the Jeep Liberty More

Terrible ! Customer loyalty means nothing.! AutoNation Toyota Scion Libertyville… where customer satisfaction and loyalty count for nothing! I would BE EXTREMELY CAUTIOUS in having your vehicl AutoNation Toyota Scion Libertyville… where customer satisfaction and loyalty count for nothing! I would BE EXTREMELY CAUTIOUS in having your vehicle serviced here and, likewise, I WILL NEVER purchase another vehicle from this Dealership. Twenty seven days after purchasing a new, never driven, 2013 Toyota Avalon Hybrid from Autonation Toyota Scion Libertyville, we brought the vehicle back to the Dealership for installation of a remote starter installation which was part of the original purchase agreement. At this point, the vehicle had less than 1000 miles on the odometer. The following day my wife was notified that there was a "problem" with the vehicle and that she should contact the Dealer. After contacting the Dealer, we found out that the "problem" was that the Dealer was “unable to locate the vehicle”. Our vehicle had been stolen from the Dealer's lot, a lot in which the Dealer kept its multimillion dollar inventory. We later learned that the Dealer's security measures were grossly inadequate. We were told that they did not have a single security camera on site, either inside their buildings or in their parking lots. In the police report, it actually states that the exact date on which the car was stolen was unknown. In order to pull off the theft, the thief, or thieves, needed direct access to the room, inside the Dealer's building, where their customers' ignition keys were stored. In other words, to steal our car from the Dealer, the thief or thieves had to first steal our keys from the Dealer. How is that for taking “care and custody” of your vehicle! The vehicle was subsequently found by the police 30 miles away from the Dealership in a high crime Chicago neighborhood where, according to the police, stolen vehicles are frequently dumped to be stripped down and sold later for their individual parts. All of our items of personal property, which we left in the car, had been stolen. (The vehicle was subsequently towed back to the police station.) Interestingly enough, when the car was discovered by the police, our own license plates had been replaced with stolen license plates. The stolen plates were held in place with a license plate holder from Schaumburg Toyota and our Libertyville Toyota dealer sticker was replaced with a Schaumburg Toyota sticker, another nearby Toyota dealership. This makes us wonder now if the same thief or group of thieves that stole our car is also active at other Toyota Dealerships. After our car had been recovered by the police, the Dealer could not have pressed harder for us to simply go pick up the vehicle and take possession of it without even a cursory mechanical examination. Basically, their attitude was "What's your problem? Take the car and go home." Amazing! Because our vehicle had been new when it was brought in for the installation of the remote starter, and because we were unable to ascertain how the car was driven by the thief or thieves or what possible damages might be discovered in the future arising from its theft, we requested an exact replacement of the vehicle or return of our purchase price. We were promptly told that Autonation Toyota Libertyville would not agree to do either. We then sought legal counsel and after having spent significant time, effort and money, the Dealer finally agreed to give us $1,000.00 and reimburse us for the cost of our stolen items, but only if we would absolve them of any future legal responsibility arising from the theft of the vehicle, and more importantly, if we would agree not to speak disparagingly of the Dealer or of the events that occurred to our friends, family or media. In other words, we were offered $1,000.00 HUSH MONEY for our silence! In the end, we walked away from this deal. My wife and I feel that others should hear this story as a warning. People should be able to reasonably expect that their vehicle will be at least somewhat secure when dropped at a dealership for servicing. How many people think that such a vehicle in the custody of a dealer is at risk of theft? What would you leave in your car knowing this??? So now, our new automobile has a "stolen but recovered" tag on both our Vehicle Title as well as on a Car Fax report. Each reduces the value of our vehicle. To say that we feel violated, not only by the thief or thieves, but also by the Dealer, is an understatement. We also contacted Toyota Corporation, the manufacturer of our car, to seek compensation for our loss. Toyota Corporation denied all responsibility for the actions of its dealers. Further, Toyota Corporation even stated that it has "no control over their dealers". How convenient! What manufacturer with a strong retail brand image would allow its face to the consumer to be totally uncontrolled in this way??? As a bit of additional information about this Dealer, my family has purchased 5 vehicles from this dealer in the past, and I can tell you that customer satisfaction and loyalty truly mean nothing with "AUTONATION TOYOTA LIBERTYVILLE"” or with the General Manager of this particular Dealer. I would STRONGLY URGE anyone to be extremely wary when having your automobile serviced here. Apparently, in turning over your car keys to them, essentially giving them " Care, Custody and Control" of your vehicle, you cannot reasonably expect your vehicle, or the contents therein, to be safeguarded. Likewise, now every time we drive our new vehicle, we are constantly reminded of how we were treated by this Dealer where CUSTOMER LOYALTY MEANT NOTHING and where CUSTOMER SATISFACTION IS ABSENT ! If you have a similar experience with them, I can assure you that you will NOT be singing, "I love what you do for me Toyota"! There is, however, a good chance that you will be using their other catch phrase," Oh what a feeling!...and what a feeling it is.....INSERT NEGATIVE SENTIMENT HERE !" More

NEVER DO BUSINESS HERE! Dishonest and deceitful The only reason there is 1 star is because you can't select Zero! This was the WORST experience ever and Tim D. - the Sales Associate lied, Ilya the The only reason there is 1 star is because you can't select Zero! This was the WORST experience ever and Tim D. - the Sales Associate lied, Ilya the Finance Manager lied. Apparently Robert the General Manager of the entire dealership is no longer there and Tim B. the General Sales Manager that is filling in for him - no one can seem to return a phone call after 4-6 messages were left for each of them! Perhaps because they know they are TOTALLY deceitful! I referred someone to your dealership and this is what you do?!?!?!?! You should ALL be ashamed of your lies and for ripping people off! This is such a disservice to the name TOYOTA! They do so much to bring their brand up and you did nothing but give them a bad name! In fact, I will NEVER buy a Toyota just because of the horrible issues at your dealership. IF YOU SAY YOU ARE WAIVING MILEAGE OVERAGE ON A LEASED VEHICLE..IN ORDER TO GET A SALE...YOU SHOULD DO JUST THAT and not play with your figures on the Final Sales paperwork. Turns out - Toyota finance sent a bill for what you actually never waived! Your dealership is the reason ALL Dealerships get a bad rap. Next, I am contacting the States Attorney General's Office. Everyone who was contacted at the dealership have had plenty of time to make this right and you chose to not even return 1 phone call! This dealership has way too many bad reviews and I WISH I would have looked at this site first! AUTONATION TOYOTA LIBERTYVILLE WILL NEVER GET ANY RECOMMENDATIONS FROM ME EVER AGAIN! YOU'RE EMPLOYEES LIE AND YOU ARE A RIP OFF DEALERSHIP!!! GET YOUR NEXT VEHICLE FROM CARMAX AND STAY AWAY FROM THIS RIP OFF JOINT!! More

NOT AS ADVERTISED- BUYER BEWARE BUYER BEWARE!!!! The price they quote you online, via email and over the phone IS NOT the price when you try and close the deal. Every vehicle they BUYER BEWARE!!!! The price they quote you online, via email and over the phone IS NOT the price when you try and close the deal. Every vehicle they have has a $299 Protection Package AND $299 Theft Protection Package that is "already on the vehicle." The quoted price that I received online, over the phone and via email never included these "add ons." They explained that the $600 in packages they put on ALL vehicles is to make up for the lower prices they advertise. Maybe I'm an idiot, but it seems they should advertise their prices with these "mandatory packages included." Bottom line is I talked to the sales associate and one of the manages over the phone and email prior to driving 2 hrs one way and had the framework for the deal in place. When I arrived we were $1600 apart from what we had agreed on ($600 for the add on packages and $1000 difference for the trade-in value). Including the 3 hours I sat there (which was ridiculous for a slow Friday evening) they wasted 7 hours of my time. 1 STAR DEALER, DO NOT RECOMMEND!!!! More