AutoNation Toyota Libertyville

Everyone so nice and welcoming. They listen to your needs and are not pushy salespeople. Recommend them 100%. and are not pushy salespeople. Recommend them 100%. More

Gavin was very helpful and communicated with me as asked to and informed me of anything that was going on with my car and it's service. I love that my car gets washed before I get it too, especially living to and informed me of anything that was going on with my car and it's service. I love that my car gets washed before I get it too, especially living in Chicago with the salt all over the cars in these winter months. The only issue I had was that none of the employees in service were wearing masks. More

Great service and very knowledgeable staff. Will always bring my vehicle to your service dept bring my vehicle to your service dept More

This dealership has friendly and accommodating sales and This dealership has friendly and accommodating sales and service personnel. The service department technicians appear to be well qualified to handle This dealership has friendly and accommodating sales and service personnel. The service department technicians appear to be well qualified to handle any type of warranty work. More

Timely, helpful. Robert was terrific with options price and time frame. outstanding service and timeliness. and time frame. outstanding service and timeliness. More

My recent visit was to have tire rotation and a basic check of systems. Everything was completed in an hour, including a complimentary exterior wash! Good job! check of systems. Everything was completed in an hour, including a complimentary exterior wash! Good job! More

I usually use this dealership for the device. Recently when I went there for oil change I end up paying close to $500 for the services that I did not request. They even left the old oil change sticker on when I went there for oil change I end up paying close to $500 for the services that I did not request. They even left the old oil change sticker on the window. This probably be the last time I will use this dealership for the service. Ask before you sign the paperwork. More

Very rude and disrespectful to my wife- even manager didn't help Lost our business forever didn't help Lost our business forever More

Thiefs! They steal money out of your car and blame it on you saying you misplaced it. Total xxxxers. I am 100% certain I had $30 in the small compartment near my steering wheel, when I got my car back after you saying you misplaced it. Total xxxxers. I am 100% certain I had $30 in the small compartment near my steering wheel, when I got my car back after spending $2000+ (probably ripped off), I checked that compartment and my $30 was gone. I immediately went to the service guy and told him. He told me their mechanics would not steal anything which is xxxxxxxx. I said they did steal it and to either give me my money back or take $30 off my bill. He refused to and told me I must have misplaced it and sent me on my way. I will never go here again. Horrible people…. Just horrible. Never had this problem with any other Toyota dealership. Can’t believe $30 to them was worth a bad review. Horrible people....just horrible. More

I dont even know where to start, being it I was/am very disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due t disappointed with the service department ALL together! From Robert the service advisor as well as the service manager. Brought in my highlander due to a saturated carpet on the 2nd row, they tested for leaks/clogs. Issue unresolved and was told I needed to pay $1800! To lift the carpet and address the saturation. The issue escalated into asking to speak with the service manager on duty. Dont go well at all as he was awful to deal with. After some pointless chatter and obviously did not offer any other resolution than to cough up $1800 to address the issue?! I finally said enough and jist eagerly wanted to leave with my highlander. Uses he did shave off the diagnostic fee from $190 to $95 only after telling him I refuse to pay that fee plus the advisor told me it was $100 for diagnosis. Long story short, I left the dealership very upset and stated I will NEVER return to that dealer for any future service! What a shame! After purchasing, trading in a previous vehicle and selling my other car to the dealer, this is how its going to end! To be honest, I have had much better experience servicing my Toyota highlander at Schaumburg Toyota! What a difference the overall experience is over there. Thank for nothing AutoNation Toyota Libertyville! You lost a customer!! Good luck with the BS to other unhappy customers!!! Other shoppers, beware of getting screwed over at Libertyville Toyota, take your business elsewhere!!!!!! Amen Click to Copy Google GoogleDealerRater DealerRater More