AutoNation Toyota Libertyville

The dealership is neat and clean. Timothy Davidson is very helpful. I would utilize them again. Timothy Davidson is very helpful. I would utilize them again. More

Great dealer friendly people work there :) Im so happy buying new toyota grand highlander Thank you buying new toyota grand highlander Thank you More

They don't care at all,worst phone system ever. i will no longer do business with them i will no longer do business with them More

Very good service. Very polite and professional, the work was done on time. And I think I will be returning customer. Very polite and professional, the work was done on time. And I think I will be returning customer. More

Helpful and efficient staff, great communication, really like the photos and videos texted to me in real time. like the photos and videos texted to me in real time. More

The sale service is exelent they answer any question very clear and everything is so nice clear and everything is so nice More

I recently purchased a used Hyundai Sonata from Toyota of Libertyville (AutoNation), and my experience has been very disappointing. From the start, the sales process felt like a game. When I first inquire Libertyville (AutoNation), and my experience has been very disappointing. From the start, the sales process felt like a game. When I first inquired about the vehicle, I was told there was no room to negotiate because the dealership was “already losing money” and shown a list of supposed costs. Yet after the weekend, the price of the vehicle was lowered online by $500. I was also promised window tint if I purchased the car, only for the dealership to backtrack and say I’d have to pay $400 for it (after previously claiming it was a $600 value). Only after I pressed them did they finally agree to honor the tint at the new advertised price. The finance process was equally frustrating — extremely pushy with upselling on add-on insurance I didn’t want and took hours of waiting. The finance manager recited his pitch like a robot so quickly that I had to interrupt him to slow down. After I declined, he went into the classic ‘what if we cut the price in half?’ speech. It felt manipulative and made the entire process exhausting. The worst issue has been after the sale. I needed a very simple 19-point inspection form completed (a form that would take one minute to fill out, confirming the vehicle was in good condition at the time of sale). I first emailed Ramiro, the salesperson, on 8/28, and followed up multiple times before finally being directed to Finance Manager Eric. I had to wait days just to get his email address. By that point, two weeks had gone by with no help. When I finally reached Eric, he told me he couldn’t help because I’d already had the car for a month — despite the fact that my request was timely but ignored. Instead, he said I could bring the vehicle in and pay $196 for the inspection. When I reasonably asked if they could just backdate it to my purchase date, he chose not to respond. After I followed up again, he dismissed me with: “I have already expressed to you what I can do.” This level of customer service is unacceptable. I had just purchased a car from them, yet they wanted to charge me nearly $200 for a basic form they could have filled out in minutes, while ignoring my emails and acting dismissive. Ramiro was polite but slow to respond; Eric, however, was rude and unhelpful. Overall, this dealership plays games with pricing, pressures customers during finance, and provides poor follow-up once the sale is complete. I would not purchase from Toyota of Libertyville again, and I would caution others to think twice before doing business here. More