AutoNation Toyota Leesburg - Service Center

This is my second time to visit AutoNation. I am very disappointed with my experience and I will never go back there. I had to go 5 times this week because your team was not able to fix 1 bad t I am very disappointed with my experience and I will never go back there. I had to go 5 times this week because your team was not able to fix 1 bad tire. First they told me that the tire is good. However, there was a nail in the tire and they didn’t discover it. Very poor communication - the service advisor didn’t have time to explain to me the work that he is going to do in my car for the 15k miles maintenance. Even when he finished, he just gave me the keys and told me that he is done. It took the team almost 3 hours to replace the bad tire and do the realignment. Although the service advisor asked me to go at 7:30 am to get it fixed quickly and I did. I have more and more and more. It was such a horrible experience More

This was my 30,000 mile check on a nine year old car. Luis, the service manager was extremely friendly. He was very knowledgeable and professional. He advised that service would take approximately thre Luis, the service manager was extremely friendly. He was very knowledgeable and professional. He advised that service would take approximately three hours to complete, he offered me a ride home. Mid way through the service, he called and explained that everything was looking good and to advise of the time the service would be complete. At the end of the service, he sent a car to pick me up and take me back to the dealership to retrieve my car. Thank you for such a seamless process. More

From start to finish I felt the customer service was excellent. The work was done when I was told that it would be done; the cost was expected and reasonable. excellent. The work was done when I was told that it would be done; the cost was expected and reasonable. More

Service was part of Toyota Care program. Simple oil change, rotate tires, check a bunch of stuff. Nothing complex. Left car overnight and picked up next day. Wait at Cashier's Desk was a Simple oil change, rotate tires, check a bunch of stuff. Nothing complex. Left car overnight and picked up next day. Wait at Cashier's Desk was a bit long. The car wash was fair (windshield remained dirty with bugs and back window still covered with dirt. More

I’m very happy impressed and satisfied with the service I received in this location received in this location More

Highly recommend AutoNation over Koons in Tysons. After completing services through Koons my steering wheel had a bad shake. I called Koons to have them reevaluate my vehicle and they brought a mecha After completing services through Koons my steering wheel had a bad shake. I called Koons to have them reevaluate my vehicle and they brought a mechanic up to confirm that it was normal for steering wheels to shake and my vehicle just needed some more wear on the tires. And the balance had been checked and it was good.I decided to leave and later called AutoNation who confirmed my suspicion that it was a balance and alignment issue. They got me in the following Saturday and took care of the problem. Highly recommend you try AutoNation particularly if you feel Koons employees are lying to you because they probably are. More

Great service from Cameron at AutoNation of Leesburg. I found him to be a forthright individual. He didn't really try to "up-sale" me on items my vehicle did not need. THIS, is something I find to be I found him to be a forthright individual. He didn't really try to "up-sale" me on items my vehicle did not need. THIS, is something I find to be an issue in some dealership service departments. Do the work that needs to be done. The average customer isn't sure what may or may not be necessary maintenance on their vehicle; I am and I despise a service department employee and/or service mechanic/technician trying get me to pay for extra work-no matter how "good" their intentions may be. Be honest or get away from me...I can smell deceit like a fart in car! More

The communication level is zero. The service was scheduled days prior to the scheduled date. Upon visiting the dealership, I was told that they are very busy and will take 2-3 hrs. f The service was scheduled days prior to the scheduled date. Upon visiting the dealership, I was told that they are very busy and will take 2-3 hrs. for the service. No one ever cared to communicate prior to coming for the service More

Check in runs on time. Waiting toom is clean & comfortable. Complimentary exterior car wash is appreciated. Waiting toom is clean & comfortable. Complimentary exterior car wash is appreciated. More

Based upon my own personal inspection of my vehicle after the requested services were performed I can say with little doubt that everything that was stated on the invoice was performed as requested. the requested services were performed I can say with little doubt that everything that was stated on the invoice was performed as requested. More