AutoNation Toyota Leesburg - Service Center

Justin Embrey is terrific in the service department. He's very knowledgeable and always keeps me well informed about the progress of my car. I have a year 2000 Avalon, and thanks to his care it's still He's very knowledgeable and always keeps me well informed about the progress of my car. I have a year 2000 Avalon, and thanks to his care it's still running with no problems. In fact, my daughter is learning how to drive on this car! More

Chris my agent had to leave on an emergency, the other agents were reluctant to help. I could see my car was serviced and parked outside but, Chris didn't pass my paperwork off to anyone to follow up. Cas agents were reluctant to help. I could see my car was serviced and parked outside but, Chris didn't pass my paperwork off to anyone to follow up. Cashier had 2 dogs with her and one vomited on the showroom floor. I almost slipped in it upon exiting the building More

Excellent, seamless service from drop off to pick up. I have been a customer for over 20 years and they keep getting better. Thank you. I have been a customer for over 20 years and they keep getting better. Thank you. More

Daniel Carabantes was great. Polite, friendly, and organized. Stayed to the timeframe quoted for my car service. Polite, friendly, and organized. Stayed to the timeframe quoted for my car service. More

The schedule was easy to make, they had a car to take me home and then pick me up and the service was very well done. Very pleased will staff help and the quality of the serve. home and then pick me up and the service was very well done. Very pleased will staff help and the quality of the serve. More

Chris Dutton was my point of contact when I brought my car into service. He is very knowledgeable and super helpful in bringing to my attention the work that needed to be done and the length of my warran car into service. He is very knowledgeable and super helpful in bringing to my attention the work that needed to be done and the length of my warranty. He answered all of my questions without putting any pressure on me to have work done. He is an asset to Toyota. More

This was my first time getting service at AutoNation. I must say I am impressed by the customer service, coupon acceptance without hesitation, and unnecessary service advice. They also provide shuttle du I must say I am impressed by the customer service, coupon acceptance without hesitation, and unnecessary service advice. They also provide shuttle during week days. More

The communication is very poor at the dealership. When it comes to selling the services it is made very clear that "Just call us and we will take care", but when it actually comes to service.....oh y When it comes to selling the services it is made very clear that "Just call us and we will take care", but when it actually comes to service.....oh you need to call this number, or you need to call at this number. When I scheduled my service, I also mentioned that one of my wheels is damaged and I have purchased the plan for that. I was told by Stephanie that yes that will be taken care of when you come in for the service. To my surprise I was told by the advisor "Moses" that this is a third party service and AutoNation does not do it....what the heck. I need to drive 50 miles again to get the wheel done....doesn't make sense to me. If Stephane would have told me that you need to make an appointment with the third party on that and then get the vehicle in, that would have been really helpful. All in all AutoNation does not care the value of time for their customers, they only want to SELL and when it comes to fulfil the service they are "ZERO" This has happened to me the second time. First time when I reached the dealership with the appointment for the service the advisor said it will take three to four hours as we are backed up....what the heck. Upon making the appointment I was never told about the wait time of 3-4 hrs. I mean come on, please respect the value of customer's time. TOTAL RIDICULOUS. I have to visit the dealer only because I purchased the vehicle and the services from them. If I would have known that the customer service is SO POOR, I would have never gotten my vehicles from AUTONATION. Above all I had to request to get the car washed!!!!! More

I bought my car at this dealer and have ever since gone to them for maintenance. They have been super nice and accommodating, but they do seem to take a while unless you keep checking in. to them for maintenance. They have been super nice and accommodating, but they do seem to take a while unless you keep checking in. More

Great service and helpful service information. Explained some knowledge about my new car and how to use dash controls. Explained some knowledge about my new car and how to use dash controls. More