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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.5
624 Reviews

624 Reviews of AutoNation Toyota Leesburg - Service Center

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November 01, 2023

Tech and service associate the great job. Answered all my questions Keep me updated during the process More

by PS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 03, 2023 -

AutoNation Toyota Leesburg responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Toyota Leesburg. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2023

I am so happy with the service center at AutoNation Leesburg. When a service is optional they let me know how much it costs and what the consequences of waiting might be. They find cost reductions an More

by bonngt
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Embry
Nov 01, 2023 -

AutoNation Toyota Leesburg responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 19, 2023

My only complaint: except for Brian, I do not have any personal relationships with your company. I did when it was Leesburg Toyota. You do good work, though! More

by francais03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 22, 2023 -

AutoNation Toyota Leesburg responded

Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!

October 16, 2023

I have been bringing my Toyota rav 4 for service hear for over 2 years and their customer service is by far the best I have ever received. More

by bigd9498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 18, 2023 -

AutoNation Toyota Leesburg responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Leesburg. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

October 15, 2023

Excellent services during all shifts of the day. My 8 year old truck is running smooth as new. More

by Vdiego295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel and Carlos
Oct 18, 2023 -

AutoNation Toyota Leesburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 11, 2023

Justin Embrey is terrific in the service department. He's very knowledgeable and always keeps me well informed about the progress of my car. I have a year 2000 Avalon, and thanks to his care it's still More

by IDrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Embrey
Oct 12, 2023 -

AutoNation Toyota Leesburg responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Leesburg. We hope you have a great day!

October 09, 2023

Chris my agent had to leave on an emergency, the other agents were reluctant to help. I could see my car was serviced and parked outside but, Chris didn't pass my paperwork off to anyone to follow up. Cas More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris, Moses
Oct 12, 2023 -

AutoNation Toyota Leesburg responded

Hi Frank, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3965 to discuss what we can do to help.

September 29, 2023

Excellent, seamless service from drop off to pick up. I have been a customer for over 20 years and they keep getting better. Thank you. More

by at_thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Admir, Carlos & His colleague stepped in
Oct 01, 2023 -

AutoNation Toyota Leesburg responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 28, 2023

Daniel Carabantes was great. Polite, friendly, and organized. Stayed to the timeframe quoted for my car service. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Carabantes
Oct 01, 2023 -

AutoNation Toyota Leesburg responded

Hi Sandy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 26, 2023

Chris Dutton was my point of contact when I brought my car into service. He is very knowledgeable and super helpful in bringing to my attention the work that needed to be done and the length of my warran More

by ladylove8863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dutton
Sep 28, 2023 -

AutoNation Toyota Leesburg responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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