AutoNation Toyota Leesburg - Service Center

I HATE bringing my car here for service. Waiting room is in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed t in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed the channel to a sports channel and walked away. Waiting room and showroom became crowded...overhearing people's cell phone conversations and upset customers....really not a pleasant experience at all. I wish there was another Toyota dealer in town for service. More

Didn't buy a car here, but had one serviced. Disastrous! Car was misdiagnosed as needing a new battery, despite the fact it started up fine. After spending $350 for new battery, the car immediately died on Car was misdiagnosed as needing a new battery, despite the fact it started up fine. After spending $350 for new battery, the car immediately died on my while driving on route 7! Barely was able to make it back to the dealership -- had to illegally cross median and coast to bottom of hill where Cardinal Park drive is. Ya'd think they'd test the car before handing it back to me in a condition it wasn't safe to drive :-( The actual problem was a bad throttle body -- which they wanted $1400 to fix. Fuggedaboutit --I wasn't about to trust these clowns again, so took it to an independent shop where they fixed it for $1100, including the $900 part from Toyota. Why anyone would take their car to this dealership to be repaired, apart from warranty work, escapes me. Oh, and by the way, the dealership is so poorly managed they have the wrong phone # on their own website!! Yes, try to google their phone number -- you will get a disconnected number. The receptionist explained that it's been several years since that number was active -- can you believe it!! Updating their own website is apparently beyond this bozo outfit. Yikes!! More

They just don't get it. Two hours for an oil change when everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could unde everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could understand as a security precaution not turning over keys on the lot but I was standing there with a receipted repair order in my hand. Brilliant. More

My problem revolves around a recurring tire balance problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals. But they keep going out of balance. Why? I don't know.The second time was a week ago. The dealership does not seem to care but will take my money. They say they will call, the following day to explain but they don't. And the car was returned with the hubcaps loose. My complaints are: They cannot balance 4 tires that will hold balance for more than 500 miles. They can't list what they do on the invoice when they do work. Nor can the service adviser follow through on a call back on a more complete description of the work done. What are they hiding? Work description on invoice is lacking in even minimal detail. Service adviser does not know what was done either because she does not have any description of the work done. She can only read the cryptic input on the invoice inserted by the shop repairman. They cannot be trusted to put the hubcaps back on snugly for 4 wheels. They put 2 on that were not snug to rim, as if they were rushed. I worry that the lug nuts were not put on to the correct torque level. They have no standards of quality ensuring that the job is done correctly. I worry about the things that are NOT apparent and visible to me after I pick up the vehicle. I have no trust in the service department at this dealership. The car is good but the shop service is sorely lacking with no desire to improve in the immediate future. More

I bought 2 new cars from this dealer ('10 FJ and '08 Scion xD. Both cars had annoying squeaks or rattles... both were bought to Leesburg Toyota. On both occasions I got the "we cannot reproduce (Scio Scion xD. Both cars had annoying squeaks or rattles... both were bought to Leesburg Toyota. On both occasions I got the "we cannot reproduce (Scion)" or "that's the way they all sound (FJ)". Orismond toyota in Chantilly, took the time to fix both issues...Leesburg needs to know this. I will send an email to the GM subsequent to this review. More

The service manager Tony did a great job of taking a potentially frustrating situation and making it excellent. Without going into details I'll suffice it to say that I will be returning to Leesburg Toy potentially frustrating situation and making it excellent. Without going into details I'll suffice it to say that I will be returning to Leesburg Toyota for continued service maintenance and I appreciate the extra effort that was put into making my overall experience a positive one. Thanks Tony! More

I brought my 2000 Celica in to the shop for my 90k major maintenance on Saturday. The staff there was fast, efficient and courteous. They got all the work done and I was able to pick it up the same day. maintenance on Saturday. The staff there was fast, efficient and courteous. They got all the work done and I was able to pick it up the same day. Unfortunately I had an issue and had to bring it back the next day. It was no problem at all, the service manager, Tony Nguyen was extremely helpful. They got me fixed up and on my way in no time. Also deserving of a mention was Brad who was a pleasure to work with. I'd recommend this shop to anyone -- Oh, and as a side note, my girlfriend bought her 2007 RAV4 there last summer -- No hassle, no haggle, she got a great deal and couldn't be happier. More

Terrible service department, I would not recommend this dealership to anyone. I took my brand new truck there to get a defective part fixed under warranty and they refused to fix it (under warranty). They dealership to anyone. I took my brand new truck there to get a defective part fixed under warranty and they refused to fix it (under warranty). They told me I had to pay them if I wanted to get it fixed. I took my truck to another local dealership and they fixed the part under warranty- no problems at all. I called Toyota Corporate and explained what happened- they appologized and told me that Leesburg Toyota was in the wrong. Leesburg Toyota will try to rip you off by not fixing parts under warranty so they can make more money. Terrible dealership. More

The sales department needs some work. They are nice enough but definitely in it just for the sale. Our sales guy never order the "extras" he promised. I had to follow up with the GM. I am recommen enough but definitely in it just for the sale. Our sales guy never order the "extras" he promised. I had to follow up with the GM. I am recommending this dealership because of it's service department. When we had a problem with our certified used car, we brought into Bryan. It took a few visits to correct the problem. Through the whole experience, Bryan was helpful and courteous. The quality of the work as excellent. This service department is by far the easiest place I've ever been to get work done on any car I've had. They honored the warranty without any questions. They listen and take the necessary time to ultimately give you a car that is as good if not better than new. I live an hour from this dealer but would gladly do the drive if ever I have a problem with our car in the future. More