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AutoNation Toyota Leesburg - Service Center
Leesburg, VA
624 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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624 Reviews of AutoNation Toyota Leesburg - Service Center
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November 14, 2023
Great customer service, everyone is really nice! Carlos Riera and Luis Vargas had explained my best options clearly and I received exactly what I needed 👍🏻 Carlos Riera and Luis Vargas had explained my best options clearly and I received exactly what I needed 👍🏻 More
by Carolina
Employees Worked With
Carlos Riera, Luis Vargas
November 10, 2023
I would give a . 00001 if I could. Aside from not listening to a thing I wrote down and listed for all the TSB's to be checked, the staff is rude af; I walked in and 00001 if I could. Aside from not listening to a thing I wrote down and listed for all the TSB's to be checked, the staff is rude af; I walked in and 2-3 guys having a personal converation just stare blank at me, like their confused as what to do or why I am there. I explained and then was off to get my loaner; which has been setup initially but another point of confusion and took some more working out to get straightened out. Pickup was another adventure, as usual everything was "fine, no tech found any instance of anything" natch. On top of it all, things I have mentioned to be taken care of weren't addressed, and then they lied and said they couldn't see what I had meant by a seat button; when I clearly stated the front driver's seat bottom was coming apart, and while nobody did "anything" it was magically fixed. After more hand-holding and walking a guy outside to show them everything that had happened, I had a new message on my display requesting to RESET PIN, again, when nobody did anything. After just wanting my key (which they said they would order on drop-off, and then said Toyota isn't sending them yet, which is lies again as other Tundra owners are getting them) they said they can't get them. I resolved my own issue with the PIN and after called the service Manager on fire expectedly, he replied with "I mean you do IT, you would have a better idea than I would"! REALLY, MR TOYOTA DEALER GUY, I WOULD HUH?! Oh and I left, only to be called by the tech and asking to meet him, since his personal *ucking key is sitting in my cup holder for some reason. NEVER EVER AGAIN, Buy a Lexus, Toyota's service sucks @$$. More
by k2bce460
Employees Worked With
Carlos, Service managers, Main Service manager in the office at the end to the right when at the service counters.
November 01, 2023
Great experience, Moses took care of me and ensured my truck was taken care of as well. No pressure for extra services, truck was done ahead of quoted time. truck was taken care of as well. No pressure for extra services, truck was done ahead of quoted time. More
by gpaulrn
Employees Worked With
Moses
