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AutoNation Toyota Leesburg - Service Center
Leesburg, VA
624 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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624 Reviews of AutoNation Toyota Leesburg - Service Center
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February 13, 2024
Fantastic service department - the service advisors are personable, professional, and overall top notch. I’ve been taking my vehicles there for 5 years and will continue. personable, professional, and overall top notch. I’ve been taking my vehicles there for 5 years and will continue. More
by Eric
Employees Worked With
Daniel Carabantes and Stacy Shatley
January 23, 2024
They are consistent and thorough. I have never had to go back with an issue after service. My highlander has 100k miles on it and they have serviced it along the way. No problems. I have never had to go back with an issue after service. My highlander has 100k miles on it and they have serviced it along the way. No problems. More
by grobertsonashburn
Employees Worked With
Daniel and Bryan
December 24, 2023
I had an appointment at 8 am in service. I liked how I was handled. They told me it will take around 1 hour. Got my keys in 45 minute. Justin is the superstar. Thank you Justine!!! I have al I liked how I was handled. They told me it will take around 1 hour. Got my keys in 45 minute. Justin is the superstar. Thank you Justine!!! I have all my 3 cars servicing here , I am happy and I will recommend it to my friends and family More
by mmrasim
Employees Worked With
Ricky the Man
December 16, 2023
Service performed as specified. No issues. Wait time was shorter than estimated. Louis is always very professional and helpful. He's one of the reasons I keep coming back for my No issues. Wait time was shorter than estimated. Louis is always very professional and helpful. He's one of the reasons I keep coming back for my scheduled service intervals. More
by Chris C.
Employees Worked With
Louis Chen
December 12, 2023
Fantastic Service department. Drop off was easy and smooth the night before. I received text updates throughout the day, and my car was ready mid afternoon. highly recommend Drop off was easy and smooth the night before. I received text updates throughout the day, and my car was ready mid afternoon. highly recommend More
by Brooke Warner Mitchell
Employees Worked With
Daniel
December 09, 2023
I have been a customer for over 26 years purchasing a 1998 Avalon and a 2019 RAV4 from Leesburg Toyota. This review is for the Avalon. After waiting at the service desk for 15 minutes, Justin arrives. 1998 Avalon and a 2019 RAV4 from Leesburg Toyota. This review is for the Avalon. After waiting at the service desk for 15 minutes, Justin arrives. I told him I was there to get an oil change, state inspection, check tire pressure, and check battery. He told me it would be between 1 and 1-1/2 hours. After almost 2 hours I go to ask Justin about status of my car. He said there were some issues and that car would not pass inspection because it needed rear brake pads and rotors totaling $621.40 and that it would take another 2 hours. I told him I wasn’t waiting any longer, to bring back my car. I went to waiting area again. After another half hour I went back to Justin and said where’s my car. He handed me multiple papers, told me to go to cashier, and he would get my car. Once I looked at the papers there were recommendations for repairs totaling $3,372.93. After almost 3 hours of waiting, a rejected inspection, and pages of needed repairs, I was beyond upset. On the way home I stopped at another dealer and told them I had a rejected inspection because of brakes, and would they check it over and redo inspection. The next day I got a call that the car passed inspection. Front and rear brakes measured 6/32nds and that there was plenty of life left. Don’t know if I was taken advantage of because of an old car, because I’m old, or because I am female. I don’t appreciate how I was treated from beginning to end!! More
by Mhough052
Employees Worked With
Justin Embrey, Brian Dorsey
December 08, 2023
Second time told to bring my truck that I bought used off their lot and bought extended warranty plan that included first 10 oil changes. The truck is a GMC Denali 3500 dually with a diesel engine. When I to their lot and bought extended warranty plan that included first 10 oil changes. The truck is a GMC Denali 3500 dually with a diesel engine. When I took it in for the first oil change they tried to deny my warranty but after meeting with finance officer that sold me the plan they completely the oil change. Second oil change same situation. Now the last oil change a new issue began that started with the one before. I call in to tell them I am 10 minutes out and to get the parts in from auto supply store as I pay extra for upgrading oil filters and oil. After arriving on time I am processed quickly and wait for service. After sitting for an hour and a half I asked the service underwriter my status and he informed me that they are still waiting for the parts. A half hour later he said driver arrived without all the requested parts so not sure when my truck would be ready. This is the same game as before. I contacted Country GMC Buick and told the service underwriter to get my truck and went to Country GMC and the service was completed an hour later. I believe these actions by Autonation Leesburg Toyota are a tactic to avoid honoring the terms of the extended warranty plan I was sold and should result in a refund of least 50% of the fee charged for the plan. The service manager and the underwriter were very professional and apologized but it doesn’t cover expenses that I had to pay due to the lack of services rendered! More
by stevefs12
Employees Worked With
Service underwriter and manager
