AutoNation Toyota Leesburg - Service Center

Thus far, the service received (5k, factory recommended maintenance) appears to have been performed adequately. Having access to the dealer provided shuttle was greatly appreciated; however, trying to rea maintenance) appears to have been performed adequately. Having access to the dealer provided shuttle was greatly appreciated; however, trying to reach someone upon notification the service was completed was a complete nightmare. We were unable to get in touch with our service representative or the shuttle driver. Multiple texts and phone calla were made with no response. Finally, about 1.5 hours after service was completed, we were able to get the shuttle to come pick us up. We were within two miles of the dealership. We understand limitations due to high volume, but the lack of communication was horrible. More

The auto repair shop is a very well-oiled department. Very efficient and freindly which is desperately need these days. Thanks to the staff! Very efficient and freindly which is desperately need these days. Thanks to the staff! More

Very friendly and attentive to a clients needs. Excellent wok was done. Thank you for advising me on the progress of the work. Excellent wok was done. Thank you for advising me on the progress of the work. More

Not as good as in the past. 1. I arrived for an 8:45 appointment for an oil change and state safety inspection. I was assigned to Kristen and told to check in with her. She 1. I arrived for an 8:45 appointment for an oil change and state safety inspection. I was assigned to Kristen and told to check in with her. She was busy with another customer, no one else was helping anyone and finally after 8 minutes, someone else asked if they could help me. 2. At approximately 9:45, Kristen came to me with a list of 5 recommended services and her list included the prices. We didn't have time to wait for other services and would need to schedule them when we could drop the car off. She said it would be ready soon. 36 minutes later, I went to Kristen's desk to ask what was taking so long, she looked up and saw it was indeed 36 minutes. She was in the process of invoicing today's service. 10 minutes later, she came to get me and took me to the cashier window. 3. While my invoice includes the list of the 5 declined services, I have no recollection of the prices for each of those services. Now I have to call - oh yeah. Granted, one shouldn't decide whether or not you are going to do a service based on its cost, but I need to plan for these expenses! Sorry to vent, but I was disappointed this time on several things. I've been coming here for over 20 years. FYI - I had this same service done on my Tundra at another dealership and was in and out in 20 minutes. More

I enjoy going to AutoNation to service my cars. The folks there are very professional and know what they are doing. I have a 17 year-old Toyota and a newer one, they both run like new because of th The folks there are very professional and know what they are doing. I have a 17 year-old Toyota and a newer one, they both run like new because of the service I received at AutoNation. Justin and Kristin were great. Thank you for a job well done. More

Excellent service and an amazing experience working with Lessburg, Autonation Honda. They are simply just great Lessburg, Autonation Honda. They are simply just great More

I took my car in for a known limited service recall impacting the dashboard camera, and the service representative had no idea what it was. I was there for over 3.5 hours only to be told they couldn't impacting the dashboard camera, and the service representative had no idea what it was. I was there for over 3.5 hours only to be told they couldn't do anything. Even with my bumper to bumper warranty that supposedly covers all the electronics in my car, I was told it's on me to replace the SD car which has noticeable damage, which was caused by the camera overheating, which was why I was there for the service in the first place. I was gaslit and told there was no visible damage to the card, even though there was. More

I’ve visited 2 times and appreciate their service: rather quickly to get appointments and friendly welcome and check-up. quickly to get appointments and friendly welcome and check-up. More

Dealership took care of my vehicle maintenance honestly and probably. Waiting area was comfortable as I waited for my vehicle. and probably. Waiting area was comfortable as I waited for my vehicle. More

I have been using this dealership for 20 yrs to service our multiple Toyotas and they have been great. Good and timely service. I have a suggestions regarding their service recommendations that they ema our multiple Toyotas and they have been great. Good and timely service. I have a suggestions regarding their service recommendations that they email to you. They should not just have a long list of recommended service items but separate the "urgent" items, i.e. items that should be approved for this service (e.g. dirty filter to be replaced), from the general preventive items (e.g. items Toyota recommends to be done at a certain mileage). By separating the items the list would be much more useful. More