AutoNation Toyota Leesburg - Service Center

Customer service in the service department is horrible. Alway apologies but don’t fix the problem. Alway apologies but don’t fix the problem. More

I took my car in for servicing and the service team checked out my car and found a couple parts that were worn out and needed replacing. My service advisor, Moses, contacted me to keep me informed befo checked out my car and found a couple parts that were worn out and needed replacing. My service advisor, Moses, contacted me to keep me informed before any work was done. He explained what parts needed replacing and the reason why. It had been a while since I’ve had my car serviced so was not surprised about the worn out parts. Also the cost was below what I had expected to pay. I was very satisfied with the visit. More

Luis Chun was helping me with 40,000 miles service and changed 4 heels for my car. With his excellent expetise and friendly, I was very satisfied and happy with the outcome. Thank you changed 4 heels for my car. With his excellent expetise and friendly, I was very satisfied and happy with the outcome. Thank you More

I met with Jim the General Manager, and he went above and beyond. He took my already great experience to the next level. Everyone needs to meet Jim at Leesburg Toyota beyond. He took my already great experience to the next level. Everyone needs to meet Jim at Leesburg Toyota More

I had a warning alert on my 2021 Venza to see a dealer immediately and they were able to get me in right away, They also had time to do my 2 year maintenance at the same time which I really appreciated. immediately and they were able to get me in right away, They also had time to do my 2 year maintenance at the same time which I really appreciated. There were many comfortable and quite spots to sit while waiting and a wonderful coffee bar set up. Everyone I talked to were very friendly. I just moved to the Ashburn area so I am thrilled it is so close. More

It was a very good service and excellent staff there. They were very helpful. They finished car service in time they mentioned. They were very helpful. They finished car service in time they mentioned. More

I felt welcomed by several people. I moved to the Leesburg area and my car needed routine maintenance. The service agent was friendly and helpful. Later as I looked around at new mode I moved to the Leesburg area and my car needed routine maintenance. The service agent was friendly and helpful. Later as I looked around at new models, the sales agent as well as the manager greeted me in a way I felt no pressure when expressing I was interested in seeing what new developments there are with cars — specifically the RAV4. The only thing I was surprised at is that if I go on-line I can see various color combinations that I thought I could order to be delivered when I am ready to buy. Seems the way things work is to purchase something from direct inventory. My feeling however means I would need to find a different dealership if Leesburg didn’t have a model that had all the options I wanted. More

Firstly, very poor communication. Did not reply to my texts in a timely natter and never answered any of my phone calls. I was provided a time estimate but in reality it took more tha Did not reply to my texts in a timely natter and never answered any of my phone calls. I was provided a time estimate but in reality it took more than a week for me to get my car back. Lastly, very unclear with what was wrong with my vehicle, only one picture was provided when more should've been provided. More

Great service, Chris D was very helpful! Highly recommend them as they always are more interested in the customer and treat them well. Lots of options given, not pressured into anything Highly recommend them as they always are more interested in the customer and treat them well. Lots of options given, not pressured into anything More

I had a significant issue getting a refund on my extended warranty on a totaled vehicle. Jim, the manager of Autonation, finally sorted it out after four months. I am grateful for his diligence and follow-t warranty on a totaled vehicle. Jim, the manager of Autonation, finally sorted it out after four months. I am grateful for his diligence and follow-through on this matter. Thank-you! More