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AutoNation Toyota Leesburg - Service Center
Leesburg, VA
629 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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629 Reviews of AutoNation Toyota Leesburg - Service Center
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February 12, 2023
This dealership is always great when I need a service done to my vehicles . Justine , Brian and Admir always he’ll me in a timely manner . Big up done to my vehicles . Justine , Brian and Admir always he’ll me in a timely manner . Big up More
by zunonpatrice
Employees Worked With
Justine
February 09, 2023
Outstanding service, very helpful and accommodating. Service personnel initially asked if I had an appointment, I did not and not only did they take me - they advised I could drop it off and they would Service personnel initially asked if I had an appointment, I did not and not only did they take me - they advised I could drop it off and they would try to have it done within a few hours. Less than 2 hours later I received a call advising it was done and the customer service guy saw that I am a retired veteran and thanked me for my service. More
by jamesdavis4292
Employees Worked With
Do not recall
February 09, 2023
It is always easy to schedule an appointment. They are ready for us when we arrive, and they are finished with our truck when they said they will be. They offered us a ride home, though we didn They are ready for us when we arrive, and they are finished with our truck when they said they will be. They offered us a ride home, though we didn't need it. And the complimentary car wash was a nice finishing touch. More
by terieleven
Employees Worked With
Cameron
February 04, 2023
Service Center took my car in without an appointment the day before a scheduled business trip. Tire was significantly under recommended pressure rate, but not quite flat. Employee called me in less than an day before a scheduled business trip. Tire was significantly under recommended pressure rate, but not quite flat. Employee called me in less than an hour to tell me that they found a nail in the tire, and that it was repairable. Service Center patched my tire 30 minutes later and got me on my way. All in all, Service Center gave me exactly the service I needed at lightning speed, and with no unnecessary up-sales, which I appreciated. More
by markedonnelly
Employees Worked With
Carlos
February 02, 2023
I took my car in to AutoNation Toyota Leesburg for an emissions inspection. An hour or so later, Justin texted me to say the car is done, so I picked it up. The certification was sitting in the passenger emissions inspection. An hour or so later, Justin texted me to say the car is done, so I picked it up. The certification was sitting in the passenger seat, so I thought I was all set. I soon noticed that - for some unknown reason - AutoNation Toyota Leesburg scraped off my state inspection sticker (which was still valid for almost two more months). I called the service department immediately, but was transferred to the service manager's (Bryan) voicemail. I left a message, saying that I requested only an emissions test but the state inspection sticker was removed and I need to get the situation resolved as soon as possible since I am driving "on risk" without the sticker in my window. Bryan texted back the first thing the next morning, writing that he received my voicemail, but that the emission inspection was not done, only the state inspection was done. There are quite a few problems with these statements: (1) my copy of the invoice clearly shows only the emissions inspection being requested, so why did Bryan say it wasn't done? (2) if the emissions test was not done, then why did they take my payment for doing it when I picked up the car? (3) if it wasn't done, why did they leave an emissions inspection certificate on my passenger seat? (4) is the certificate invalid and do I have to go somewhere to get it performed correctly? (5) since the information shown on the certificate was entered into the DMV online system, is this considered fraud? (6) if the state inspection was indeed done, under what authority did they perform it, since I only came in for the emissions test? (7) if the state inspection was done, and the sticker was removed from the window, why wasn't a new sticker applied to the window? Today my wife brought the car in to get the situation straightened out, and asked to speak with Bryan, but he hid inside his office the entire time she was there. AutoNation Toyota Leesburg did apply a new state inspection sticker and did not charge us for the inspection, but how can we truly be sure they actually performed it? Besides the words "Sorry inconvenience" in Bryan's text, no one at AutoNation Toyota Leesburg did not apologize once to me or my wife (certainly not when she took it in today and Bryan hid from her). BTW, we purchased three cars and leased another from this dealership over the past two decades. The service is definitely going downhill. More
by NoMoToys
Employees Worked With
Justin, Bryan
February 01, 2023
I ordered parts for my new CHR. It was easy and they called me when they came in. TOYOTA shipped the trunk mat and trim pieces out of state to Texas for me. It was easy and the enti It was easy and they called me when they came in. TOYOTA shipped the trunk mat and trim pieces out of state to Texas for me. It was easy and the entire team helped make it easy. I took my car to my local AutoNation Store and had the installation done. Very easy. Got the first oil change done as well same time. More
by Shay S
Employees Worked With
Admir
