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AutoNation Toyota Leesburg - Service Center

Leesburg, VA

4.6
629 Reviews

629 Reviews of AutoNation Toyota Leesburg - Service Center

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February 26, 2023

Took amazing care of me. Got me a loaner due to a national part shortage and kept me up to date about everything as it happened. More

by Tacoma.driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Mar 03, 2023 -

AutoNation Toyota Leesburg responded

We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

February 24, 2023

Very responsive with strong communication. They kept me posted about each progress of the work which was wonderful. More

by Soleyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
Mar 01, 2023 -

AutoNation Toyota Leesburg responded

Hi Soleyman, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 23, 2023

Never correct with appointments, a 1. 5 hours become 4.5 hour, no call was made when car was ready, maintenance operator have no idea when cars are ready We go through this every single More

by Joseph.farran9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos and service operator
Feb 27, 2023 -

AutoNation Toyota Leesburg responded

Hi Joseph, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (571) 357-3965. We hope to hear from you.

February 21, 2023

Automation did a great job as always. The service guy, Chris D, was very helpful. More

by Jason
Recommend Dealer
Yes
Employees Worked With
Chris D
Feb 25, 2023 -

AutoNation Toyota Leesburg responded

Hi Jason, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 20, 2023

I was able to make a same day appointment. Working with their service department is always a pleasant experience! More

by ezlyvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Chang
Feb 24, 2023 -

AutoNation Toyota Leesburg responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 18, 2023

I just wanted to say that the service at Toyota Leesburg was a very good experience. I was lucky enough to be helped by a very good technician (Carlos Riera). He was not only very patient in explaining ever More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Riera
Feb 22, 2023 -

AutoNation Toyota Leesburg responded

Hello Francisco, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Leesburg. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 18, 2023

Always courteous friendly and even if you don't have an appointment they will find a way More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristen
Feb 22, 2023 -

AutoNation Toyota Leesburg responded

Hi Mike, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

February 17, 2023

I always get great service and the staff is knowledgeable, courteous, friendly, and helpful. Would recommend them. More

by blocksg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Feb 22, 2023 -

AutoNation Toyota Leesburg responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2023

Excellent service and love the technology you have in place to see what’s going on with pics n text n emails! Can’t ask for any better. You guys are on it! Tk u More

by PsDorsett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Carabantes, Brian Dean, Bryan Dorsey
Feb 22, 2023 -

AutoNation Toyota Leesburg responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2023

The rep was quite low on energy and didn’t provide proper feedback and updates even after the vechile was serviced. I had to follow up with him on the status after 2 hrs of waiting for oil change. I won’t re More

by SACHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Louis Chung
Feb 18, 2023 -

AutoNation Toyota Leesburg responded

Hi Sachin, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3965 to discuss what we can do to help.

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