AutoNation Toyota Leesburg

I went for an appointment to get my car inspected and a dashboard light checked. They said it needed over $1000 worth of work. I was not told that I would be waiting over 5 hours for the work to be done. I dashboard light checked. They said it needed over $1000 worth of work. I was not told that I would be waiting over 5 hours for the work to be done. I was not offered a ride or a loaner car. More

Justin did a great job on my last service visit! if you're looking to buy a new Toyota Jorge Gonzales is the best!! if you're looking to buy a new Toyota Jorge Gonzales is the best!! More

At Toyota of leesburg. First time get my car service and I’m very happy /satisfied. I would recommend my friends to this dealership. First time get my car service and I’m very happy /satisfied. I would recommend my friends to this dealership. More

Professional shop but very, very slow. 2 1/2 hours for an oil change and tire rotation. Can do that much quicker myself next time. 2 1/2 hours for an oil change and tire rotation. Can do that much quicker myself next time. More

I picked up my car after an extensive 50K service. When I got in the car to drive it away...just about every malfunction warning came on my display screen! I found my service representative, and he When I got in the car to drive it away...just about every malfunction warning came on my display screen! I found my service representative, and he took the car back to the garage and returned in about 15 minutes. Eventuality, when the vent system was cleaned fluid got into the main on board computer causing multiply malfunction reports. While I appreciate the service representative getting it taken care of, I question the mechanic who did the work and drove the card to parking...didn't he see all these malfunctions? More

Staff were great and service were great! They always keep their words and get what they say done! I’m enjoying my new car so far! They always keep their words and get what they say done! I’m enjoying my new car so far! More

Very organized service procedure, nice waiting area, good check in area in protected area, accurate estimate of time, no pressure to add additional work check in area in protected area, accurate estimate of time, no pressure to add additional work More

Patrice was very informative and answer all my questions and concerns. They gave me a good interest rate and offer package coverage with a reasonable rate. Everyone in AutoNation team was helpful and give m and concerns. They gave me a good interest rate and offer package coverage with a reasonable rate. Everyone in AutoNation team was helpful and give me a peace of mind to persuade my purchase. I highly recommend AutoNation. More

I had an appointment with the Service Department. I was really disappointed. I made an appt for the first appointment of the morning to get an oil change. I have taken both my Toyotas to AutoNation b I was really disappointed. I made an appt for the first appointment of the morning to get an oil change. I have taken both my Toyotas to AutoNation but this particular vehicle more often. AutoNation Leesburg has sent us over the last several months several coupons for "complimentary" full synthetic oil changes, obviously designed to get customers in the door to see how good their service is. I actually couldn't find the last mailed one and went to their website, and they had the promotion there as well, where you could have it texted to you, so I did. Just before my appointment i located the mailed coupon so I brought both. When I was directed to the service counter, I told the service representative, Tim Nguyen, that I had a coupon for a complimentary full synthetic oil change. He said it wouldn't work without looking at it. I told him it came from their website. He said well it isn't for your year of model, they are pretty specific. I said, they coupon specifically lists my year. He looked and continued to question me as though the coupon AutoNation Leesburg actually texted me wasn't legitimate, like I was presenting a fake and he continued to push back. It was uncomfortable. But, as it happened, I had found and brought the mailed paper coupon, so I dug it out and handed it to him. Shocker, he questioned that one as well. He asked questions such as did I *personally* receive this coupon in the mail? (My name was on it.) Do I have more than one Toyota, he thinks maybe this coupon for a different vehicle. After more questions, he finally said something like "Well, I guess we'll take it", like he had no choice. As I said, they have sent several of these "complimentary" oil change coupons, but this is the first one we've decided to use. Why send them to customers if you don't want customers to use them, and try to make the customer feel like they are doing something wrong by redeeming it. Once that awkward exchange where he made me feel like I was a thief was over, he said okay, your oil change will be free, it will be $30 for the tire rotation. I didn't ask for a tire rotation, I get that free with my tires, so I said I don't need that. Again, more attitude. FinaIly, he wraps up the transactio and asks if I will be waiting. Yes, I say, I made the first appointment of the day to avoid a long wait so I could get in and out. He then tells me it will be at least an hour and a half for the oil change. I arrived for the first appointment yet it was goung to take an hour and 30 minutes, minimum for an oil change? Approximately an hour and 45 minutes later my car was done. I get AutoNation Leesburg didn't make anything on this visit, but they send those coupons for customers to use. I believe he pushed my car to the end of the line because it was a "complimentary" service and he didn't earn a commission. The point of those coupons is to get customers in the door and show them how good their service is. This was the opposite. When I receive good customer service, I go out of my way to patronize businesses that give that service. I've paid *more* to go somewhere that is friendly, trustworthy, and reliable. But this left me feeling scuzzy in my interaction with Tim Nguyen, and like AutoNation Leesburg cares about customers as far as the money they can make off of them. I don't care how many "complimentary" coupons I receive, I think it will take wild horses to drag me in there again. More

They provide excellent service and customer care. Everyone I’ve worked with is both friendly and professional. Everyone I’ve worked with is both friendly and professional. More