AutoNation Toyota Leesburg

excellent experience. Everyone was helpful and there were no hidden fees. Gave me a fair trade in value as well. Everyone was helpful and there were no hidden fees. Gave me a fair trade in value as well. More

This was my first time getting service at AutoNation. I must say I am impressed by the customer service, coupon acceptance without hesitation, and unnecessary service advice. They also provide shuttle du I must say I am impressed by the customer service, coupon acceptance without hesitation, and unnecessary service advice. They also provide shuttle during week days. More

Everyone was great to deal with. It was a pleasant experience. We would definitely consider the dealership for our next purchase. It was a pleasant experience. We would definitely consider the dealership for our next purchase. More

Sayed was great! Everything was smooth, simple, and transparent. We were taken care of well and are very satisfied. Everything was smooth, simple, and transparent. We were taken care of well and are very satisfied. More

The communication is very poor at the dealership. When it comes to selling the services it is made very clear that "Just call us and we will take care", but when it actually comes to service.....oh y When it comes to selling the services it is made very clear that "Just call us and we will take care", but when it actually comes to service.....oh you need to call this number, or you need to call at this number. When I scheduled my service, I also mentioned that one of my wheels is damaged and I have purchased the plan for that. I was told by Stephanie that yes that will be taken care of when you come in for the service. To my surprise I was told by the advisor "Moses" that this is a third party service and AutoNation does not do it....what the heck. I need to drive 50 miles again to get the wheel done....doesn't make sense to me. If Stephane would have told me that you need to make an appointment with the third party on that and then get the vehicle in, that would have been really helpful. All in all AutoNation does not care the value of time for their customers, they only want to SELL and when it comes to fulfil the service they are "ZERO" This has happened to me the second time. First time when I reached the dealership with the appointment for the service the advisor said it will take three to four hours as we are backed up....what the heck. Upon making the appointment I was never told about the wait time of 3-4 hrs. I mean come on, please respect the value of customer's time. TOTAL RIDICULOUS. I have to visit the dealer only because I purchased the vehicle and the services from them. If I would have known that the customer service is SO POOR, I would have never gotten my vehicles from AUTONATION. Above all I had to request to get the car washed!!!!! More

Great customer service! ! The sales associate Mohammad Salek is extremely helpful and patient, he answered all my questions and made the car buying experience very enjoyable. ! The sales associate Mohammad Salek is extremely helpful and patient, he answered all my questions and made the car buying experience very enjoyable. More

My wife and I recently had the pleasure of purchasing our Toyota from AutoNation Toyota in Leesburg Virginia and I cannot express it enough how satisfied we are with the entire experience at this dealership. Toyota from AutoNation Toyota in Leesburg Virginia and I cannot express it enough how satisfied we are with the entire experience at this dealership. First, every staff member we encountered was friendly, helpful, and made us feel welcome. But the person that made all the difference for us was Mr. Stephen Reeves. He took the time not only to listen to our wants and needs in a vehicle, but also, to ensure that all our questions were answered and that we had a clear understanding of all the options available. This made us feel at ease and never felt pressured to buy anything. Once we had all the details laid out, we decided to go with a Toyota Camry and are so glad we made that choice. We are loving our vehicle and I am sure we will for many years to come! I highly recommend to AutoNation Toyota and Stephen Reeves to all my friends, family, and anyone looking to purchase their next vehicle. Thank you so much Stephen. We really appreciate all your help and for making our car purchasing experience more pleasant. You have won a pair of angel wings in us and a customer for life. More

I had a wonderful experience dealing with the very experienced professionals at this dealership. Nazir was very accommodating, professional and a pleasure to work with. I would highly recommend anyone experienced professionals at this dealership. Nazir was very accommodating, professional and a pleasure to work with. I would highly recommend anyone searching for a new or used vehicle to give them a visit! More

I bought my car at this dealer and have ever since gone to them for maintenance. They have been super nice and accommodating, but they do seem to take a while unless you keep checking in. to them for maintenance. They have been super nice and accommodating, but they do seem to take a while unless you keep checking in. More

Sayad was excellent. Very good at setting expectations and delivering great customer service. John also gave us a fair price for our used car. Thank you both. Very good at setting expectations and delivering great customer service. John also gave us a fair price for our used car. Thank you both. More