AutoNation Toyota Leesburg

A Warning to All: Avoid AutoNation Toyota in Leesburg at All Costs AutoNation Toyota in Leesburg is an absolute disaster, a colossal waste of time, and an embarrassment to the industry. Calling their ser All Costs AutoNation Toyota in Leesburg is an absolute disaster, a colossal waste of time, and an embarrassment to the industry. Calling their service "poor" is a gross understatement—it's downright deplorable. The level of dishonesty, unprofessionalism, and lack of customer care is beyond belief. They don't even come close to offering the decency or genuine service you’d expect from any respectable dealership. I wouldn’t give them even a single star, but if I could, I’d rate them a negative five. Their appalling treatment of customers should serve as a clear warning to anyone considering doing business with them. If you value your peace of mind and want a smooth, enjoyable experience, steer clear of these con artists. Trust me, you’ll regret setting foot on their lot. Below is a summary of the events these guys brought upon me: • Vehicle Purchase: On June 4th, 2024, I purchased a 2024 Toyota Highlander from AutoNation Toyota Leesburg. • Unauthorized Add-Ons: Despite explicitly stating that I did not want any additional warranties or guarantees, the finance representative, Mr. Hashish, included them in my contract without my consent. When I noticed these charges, I requested their removal. He assured me that they would be canceled, and I would receive new paperwork in the mail. • Misleading Assurances: Over the next few weeks, I repeatedly contacted the dealership. Each time, I was assured that the original contract was canceled and that a new one would be drawn up with the correct terms. They claimed to have paid off the original contract and promised a new one was forthcoming. • Failure to Act: Despite these assurances, I received my first bill with the original terms unchanged. When I contacted Toyota Financial, they informed me that the dealership had taken no action to cancel or amend the contract. • In-Person Visit: On July 8th, 2024, I personally visited the dealership and signed a new contract. I was told that my first payment under this new contract would be due on September 19th, 2024, and that I could ignore the previous contract. • Continued Issues: Despite these new assurances, I have discovered that: o The dealership did not pay off the original contract as promised. o I was two months behind on payments, with late fees accumulating. o The total financed amount remains unchanged, despite my efforts to cancel the unwanted services. o I have not received any refunds for the canceled services. Current Status: I’ve had to pay the overdue amount just to avoid wrecking my credit, but the real issues are still festering. Toyota Financial is blame-shifting, saying the dealership is responsible for fixing this mess. Meanwhile, the dealership (AutoNation Toyota Leesburg) has shown nothing but outright contempt, ignoring my concerns completely. Now, after two and half months from the purchase date, all I have in my hand is two contradictory contracts with different numbers and services on them, and a head full of stress and frustration—thanks to AutoNation Toyota in Leesburg. If you’re eager for a full-blown nightmare, then, by all means, give them a try. But if you value your sanity, stay far, far away from this circus. More

My interaction with Alan Ribner was so easy and comfortable that I cannot recommend him enough if you want to sell a used car. He offered me 20% more than CarMax, which was fantastic. He explained comfortable that I cannot recommend him enough if you want to sell a used car. He offered me 20% more than CarMax, which was fantastic. He explained their process and forms clearly and without magic car dealer language. It was super easy and quick enough for me. And since he works with people selling a used car, there was no pressure to buy a vehicle from the dealer. I am delighted with my interaction and will call him again if I have a car that needs to be sold. More

Very helpful, patient, and knowledgeable salesmen who made the car buying process a pleasant experience made the car buying process a pleasant experience More

We recently sold our Prius with the help of Mr. Alan Ribner at Toyota Leesburg. He streamlined the process and it was so much quicker and easier than we imaged. He is knowledgeable, helpful, and an Alan Ribner at Toyota Leesburg. He streamlined the process and it was so much quicker and easier than we imaged. He is knowledgeable, helpful, and an all around great person to work with. Thank you Alan! More

I bought a car from them today. Then after signing the contract they came back to me hours later and said they had the price incorrect and wanted to charge me $8,000 more. They ar Then after signing the contract they came back to me hours later and said they had the price incorrect and wanted to charge me $8,000 more. They are shady operators. Steer clear and do not go here. Trying to get my deposit back now. More

We sold our 2004 Tahoe to AutoNation Toyota and Alan Ribner handled our transaction. Alan was great to work with. He was relatable, professional, hardworking, concerned about our satisfaction with the Ribner handled our transaction. Alan was great to work with. He was relatable, professional, hardworking, concerned about our satisfaction with the deal, and knowledgeable, having been in the business for many years. We're no Spring Chickens either. We've bought and sold many cars in our time and can say without a doubt that Alan is the sales representative that you are hoping to work with when it's your time to buy or sell. More

Patrice and Adam provided excellent customer service. They sold me a great car at a great price! They answered all my questions and handled all my needs. Patrice is the best sales person I have ever had They sold me a great car at a great price! They answered all my questions and handled all my needs. Patrice is the best sales person I have ever had the pleasure of working with. They introduces me to service and set my first oil change. Everyone was so nice and friendly. Everyone should come buy a car from Patrice and autonation More

The service department at AutoNation Toyota was absolutely amazing to work with. They service my Volkswagen. Daniel was very transparent on the process. The pricing was fair. absolutely amazing to work with. They service my Volkswagen. Daniel was very transparent on the process. The pricing was fair. More

Great service. Everyone was super friendly and attentive. I felt like I got a great deal. Everyone was super friendly and attentive. I felt like I got a great deal. More

friendly and always try to give the best deal all very simple thanks very much simple thanks very much More