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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,288 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,288 Reviews of AutoNation Toyota Las Vegas - Service Center
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June 23, 2022
Not helpful. You can't reach a person and if you leave message , no one returns. No truth. Will lie to your face and if you listen to other service writers tell You can't reach a person and if you leave message , no one returns. No truth. Will lie to your face and if you listen to other service writers tell another customer a different answer. I hot an email from Joey Martinez, it shows what dealership will automatically do. That's a lie. I would suggest you ask for your old parts back. I have never been treated so badly. Because I'm an American. Seems like Joey Martinez is happy to make this toyota experience as unhappy as possible. Joey Martinez agreed it would take 3 hours. I waited 3 hours and 15 minutes after waiting in line asked Joey Martinez if truck was ready Joey Martinez said let me print out your paperwork, get a signature and you will be on your way. I went outside and waited finally after 5 or 10 minutes a gentleman came over and asked if he could help me. I explained I was waiting for my truck, he told me you bring your paperwork over to me and I will have someone bring your vehicle around. Again No direction or customer service. Went around 100 miles truck did the same thing. According to Joey Martinez truck is fixed and here we go again. More
by Cathi
Employees Worked With
Joey Martinez
June 22, 2022
Michael was fantastic to deal with from making the appointment to getting back to me quickly with questions. Our Venza was ready when he told us it would be ready. Great customer service! appointment to getting back to me quickly with questions. Our Venza was ready when he told us it would be ready. Great customer service! More
by c21LJ
Employees Worked With
Michael Bigness
June 21, 2022
When checking the problem with my vehicle they decided without my knowledge or permission to change my in-cabin air filter. This is a part I did not need or want, and they didn't call me to ask if I want without my knowledge or permission to change my in-cabin air filter. This is a part I did not need or want, and they didn't call me to ask if I wanted it. They just put it in and charged me. I now know if I go back to look at the invoice before I pay. I had to go back the next day and return the filter when my service writer was there. Make sure you check the invoice before you pay. More
by DF
Employees Worked With
Teddie
