AutoNation Toyota Las Vegas - Service Center

I have bought quite a few cars from this dealership and I have been very happy with their service department. Tim Philips is a GEM and a big asset to your company. He greets me by name whenever I come in and have been very happy with their service department. Tim Philips is a GEM and a big asset to your company. He greets me by name whenever I come in and take full care of my car and it’s needs. I trust him. More

The systems here are confused and make it a chore to get your car serviced. You start with three people parking you then search to find your advisor, no reminder so who knows which is my adviser. When pic your car serviced. You start with three people parking you then search to find your advisor, no reminder so who knows which is my adviser. When picking up the vehicle, you go to pay only to find out they dont have the bill so, search for the advisor again, then pay, then visit the five valets to get your car who are all busy on their cell phones. More

Employees are professional, friendly & helpful. I get excellent quality service from AutoNation on my 2021 Toyota Camry & love that the property is spotlessly clean. I highly recommend AutoNation I get excellent quality service from AutoNation on my 2021 Toyota Camry & love that the property is spotlessly clean. I highly recommend AutoNation for all your auto service needs. More

I have no problem as long mark is there he take care of all my cars all my cars More

Very professional, very courteous, repaired in a timely manner, no add ons,was very satisfied manner, no add ons,was very satisfied More

Every time I visit the Toyota dealership I am satisfied with the customer service and the work done on my vehicles. with the customer service and the work done on my vehicles. More

We made a service appointment for 110k mile service and in the appointment details I wrote that our alternator needed to be checked because we’ve through 2 batteries in 6 months. When we got to the service in the appointment details I wrote that our alternator needed to be checked because we’ve through 2 batteries in 6 months. When we got to the service desk Mark had no idea about the alternator. (Not his fault but the website or appointment system needs to be evaluated) We dropped our 2013 Sienna off at 8:30. Mark called at about 1 pm to advise that the service should be completed within the next few hours. About 5 pm my husband called his mobile number to get an ETA for pickup. The call went to voicemail and after an hour both he and I were frantically calling to be able to pickup our van because we knew they closed at 6 pm. I had assumed I could provide payment over the phone and pick up the car from a sales person. We called the dealership number only to be told they couldn’t get ahold of anyone and they weren’t on site. My husband does home renovations and uses the van for work so we needed the van back because we were not told to find another alternative for transportation or work and the van also had the base for our baby’s car seat! We drove to the dealership and I spoke with a mechanic named Cesar about our situation. We found that our van had been ready for a while but all the cashiers had left for the day so we couldn’t take the van home. Cesar was kind enough to contact Mark and got him to come back in to the dealership since he had already left for the day. When waiting at Mark’s station we found our paperwork with my husband’s cell number on a sticky note sitting on his desk. There was no other paperwork to have gotten lost in the shuffle. Mark came in and apologized profusely stating that he had dropped the ball. He ended up taking $200 off and offered us a courtesy service. While driving home we found that our passenger window motor no longer works. I’m not accusing the service department of causing the problem but I just find the timing of the motor “breaking” very suspicious. Needless to say I will not be going back to AutoNation and I will advise anyone who will listen to avoid this dealership as well. More

Michael thank you for always giving me amazing customer service he is the best and the seat area always clean when I’m there service he is the best and the seat area always clean when I’m there More

As always a great experience ! People are nice friendly and kind.. I have never had a bad experience there People are nice friendly and kind.. I have never had a bad experience there More

Good service, kept me updated while waiting. Sends reminder of appointment or reschedule if needed. Sends reminder of appointment or reschedule if needed. More