AutoNation Toyota Las Vegas - Service Center

Jose was very informative, and the service did not take as long as expected. I will be coming back as long as expected. I will be coming back More

Thoughtful service center, from their communication before, during, and after appointments for everything from routine service checks to more complex issus. We're very grateful to have had our car before, during, and after appointments for everything from routine service checks to more complex issus. We're very grateful to have had our car serviced three times in three year's we've lived here so far. We have worked with service advisor Teddy and most recently Michael Bigness. Both personable and highly professional. We appreciate the coupons in mail, their email reminders and service needs provided, along with a smile free water and coffee. More

My car servicing was done quickly. The service advisor answered all my questions. I have leased or bought 3 cars from this dealer and everyone is helpful and courteous. The service advisor answered all my questions. I have leased or bought 3 cars from this dealer and everyone is helpful and courteous. More

I had a great experience servicing my car at AutoNation Toyota. My service advisor was great, very friendly and knowledgeable. Toyota. My service advisor was great, very friendly and knowledgeable. More

Always a pleasure taking my Corolla in for service. Tim, my Service Rep, was pleasant and helpful. Never a bad experience Tim, my Service Rep, was pleasant and helpful. Never a bad experience More

The people that I have worked with have always been pleasant and helpful. The estimates have been accurate and the work was done well. pleasant and helpful. The estimates have been accurate and the work was done well. More

This is about to take away from the overall rating for having me do things like this. having me do things like this. More

Good fast service. I really liked the pictures showing the tire tread state and status. I really liked the pictures showing the tire tread state and status. More

I was first met at counter with negative morale. I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my I was told I had no appointment when I knew fullwell that I did. I was then helped by another service clerk who told me I WAS in the system and my appointment was still good. He said everything right and made me feel like a satisfied customer. I really appreciate his service with a smile!! More

I’ve brought my Toyota Highlander into AutoNation Toyota Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that Las Vegas numerous times over the past years for regular maintenance (tire rotation, fluids, etc). And during that time I’ve had several issues that I thought were going to be big ticket items. To the staffs credit, they correctly diagnosed and fixed each problem for a fraction of the price originally quoted. On the one hand, their team is clearly coached to quote the high-end in case of a worst case scenario. On the other hand, once they’ve diagnosed the problem, they are honest and have the integrity to resolve the problem as inexpensively as possible. A great experience every time! I have one constructive complaint with a solution. Over the last three years, every single time I go to the dealership, the average wait time is 2-4 hours, which isn’t surprising considering how busy they are. That doesn’t bother me. What DOES bother me is that the customer wi-fi is ALWAYS slow as molasses because they refuse to upgrade the bandwidth to accommodate their guests. With so many customers using their personal devices while waiting for repairs, it’s very frustrating that you can’t retrieve emails or work online. This is a problem that all the associates acknowledge has been a problem and consistent complaint they hear EVERY day for years, and yet management still refuses to address the issue. It’s too bad because it’s the only sour note on otherwise great customer service. All they have to do is request more bandwidth from their internet service provider. Their IT manager needs to stop pinching pennies and recognize that they are ALSO in the customer service business and that they are failing to provide a great guest experience every time. More