AutoNation Toyota Las Vegas - Service Center

This dealership has come to be the worst - really bad buying experience, bad service (2:30 hrs for an oil change) lack of inventory, most dealerships will wash the car before it is returned from service. buying experience, bad service (2:30 hrs for an oil change) lack of inventory, most dealerships will wash the car before it is returned from service.. Autonation toyota will not. will take my business elsewhere. More

I have come to this service department for 16 years and always dealt with Ivan. Recently he was promoted to service manager and my service experience is no longer satisfactory. It seems every time I come i always dealt with Ivan. Recently he was promoted to service manager and my service experience is no longer satisfactory. It seems every time I come in there is a new service person assigned to my car and although they are very polite, I don't feel the personal service I used to get. In this case, my car needed more service than anticipated and I had to wait until the next day to pick it up. I was told noon but did not get a return call that it would be 2:30 instead. Also, I was given the wrong bill which William caught after I had paid and it was a hassle trying to get the refund to go through. I refused to pay the bill until I saw the refund posted on my Visa account and then I had to come back to pay the bill another day because they would not accept payment over the phone unless I left a copy of my credit card and I.D. which I was not prepared to do given the original inefficiency. I used to think I would only buy another Toyota because of the great and personal service I received. I no longer feel that way. More

Fast efficient and honest people. It’s just so hard to get appointment but other than that I’m satisfied. It’s just so hard to get appointment but other than that I’m satisfied. More

Everyone was nice. I didn’t wait long It’s not far from the house I didn’t wait long It’s not far from the house More

Michael Bigness provided excellent customer service. He was courteous and efficient.The waiting area was clean and well maintained. He was courteous and efficient.The waiting area was clean and well maintained. More

Service was ok this time. Took much longer then I expected and I caught the service advisor over charging me by $150 Took much longer then I expected and I caught the service advisor over charging me by $150 More

Dealership is reasonable. Service is OK. Generally, recommends needed service to prolong the life of the vehicle. Service is OK. Generally, recommends needed service to prolong the life of the vehicle. More

the staff was very friendly and accommodating,the service on my car was quick and on time. on my car was quick and on time. More

We had some lights come on on our 4Runner. Took it in to another garage. They ran a diagnostic and said they had to replace a few things totaling around 1500. We took it to Autonation for a s Took it in to another garage. They ran a diagnostic and said they had to replace a few things totaling around 1500. We took it to Autonation for a second opinion. Ended up all we needed was a new gas cap!! Thank you for quick and honest service. More

I had a service appointment for my 2017 Santa Fe and Mike Big (don't remember his whole last name) was my service rep and was just wonderful!. He kept me appraised on the servicing and status of my vehicle. Big (don't remember his whole last name) was my service rep and was just wonderful!. He kept me appraised on the servicing and status of my vehicle. More