AutoNation Toyota Las Vegas - Service Center

My advisor Harrison Lao was very understanding and he worked with me to solve my vehicle problems. l love my Toyota’s I these vehicles since I was a teenager and I’m still driving Toyota’s. worked with me to solve my vehicle problems. l love my Toyota’s I these vehicles since I was a teenager and I’m still driving Toyota’s. More

Tim Philis is the very best! ! He is very patient and professional! He makes sure everything is done correctly for the customer!!! I’m always amazed by his great work!! ! He is very patient and professional! He makes sure everything is done correctly for the customer!!! I’m always amazed by his great work!! More

Aubriana Pedraza came to our rescue & spent time helping us with our GPS & Dash. She helped us learn our RAV 4 Toyota. . She was wonderful. She was kind, pleasant & helped us so much. I can’t say enough us with our GPS & Dash. She helped us learn our RAV 4 Toyota. . She was wonderful. She was kind, pleasant & helped us so much. I can’t say enough good about her. More

Appointment was on time, rep was knowledgeable and service great my auto is running at service great my auto is running at More

Easy way to make the appointment, clean and easy reception for the client, nice and comfy room for waiting. Michael make a great job in all the process. reception for the client, nice and comfy room for waiting. Michael make a great job in all the process. More

Had a appointment at 8:30am to replace 2 tires 2 wheels through my wheel and protection program they let me know takes about an hour to get an answer from the claim department sat down waiting for 3 n half through my wheel and protection program they let me know takes about an hour to get an answer from the claim department sat down waiting for 3 n half hours to be informed that due to my wheel maybe not being damaged enough it might not be replaced waited another 2 hours for to be told that I could leave the vehicle with no option for a temporary vehicle leaving me with no transportation or to take the vehicle back so after 6 hours of wasted time I was left in the same exact situation as before,so thank you for this horrible experience glad to share👍🏼got absolutely zero done and sent back on the road with these tires that are leaking air More

Good fast clean and friendly staff. The waiting area was comfortable. Service advisor also provided updates about my car. The waiting area was comfortable. Service advisor also provided updates about my car. More

Jonathan was disrespectful. i had 8:00 am appointment but he told me I should wait one and half hours and they wasted my 1:45 hr. Once he saw my coupon , he put my turn in to the i had 8:00 am appointment but he told me I should wait one and half hours and they wasted my 1:45 hr. Once he saw my coupon , he put my turn in to the back line . He deserves to be unemployed . More

Do not do business with AutoNation Toyota Las Vegas. They wanted to charge me over $3600 to have a button replaced, fix my screen, and fix my glove box latch. Felicia at the service center gave me a quo They wanted to charge me over $3600 to have a button replaced, fix my screen, and fix my glove box latch. Felicia at the service center gave me a quote of $305 to fix my glovebox, which seemed fair and reasonable. I have the quote in writing via text message. I had an appointment at 7am but did not receive any information about costs and potential repairs till 2pm. After I agreed to move forward with fixing my glove box and declining the other outrageous quotes to have cosmetic repairs done, I was told by Felicia that she ‘misquoted’ me and that the glove box repair went from $305 to $1026. After I told the representative Felicia that I would not be moving forward but that I’d still pay $43 for a tire cap replacement she told me I’d have to pay almost $200 just for having someone look at my car. It is now 3:30pm and was told I can come pick up my car. Nothing was done and the part I was paying $43 for magically was no longer available. This place is trying to scam you and I do not trust the integrity of the staff. I looked at new cars last week and spoke with someone about potentially buying my car at AutoNation Toyota Las Vegas but after another bad experience at that location I will never do business at AutoNation Toyota Las Vegas and encourage you to do the same. Responding to the Owner that commented on my review asking that I reach out. I did ask Felicia to speak with the manager. She told me she’d let them know. I was then blown off by both Felicia and the manager and then sent a text in all caps that I could pick up my car. Worst customer service experience. The manager had my number and knew I had an issue and that I wanted to speak with them. That was all the proof I needed and again, I will never do business at this location and will encourage everyone I know to do the same. More

Very bad with time management and updates. Had to return a second day to complete a service that wasn’t completed one the 1st day. Had to return a second day to complete a service that wasn’t completed one the 1st day. More