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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,288 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,288 Reviews of AutoNation Toyota Las Vegas - Service Center
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May 21, 2021
OBNOXIOUS CUSTOMER SERVICE AND WHEN I COMPLAINED SERVICE MANAGER CHRIS TOLD 'ME' THAT I HAD AN ATTITUDE. HIS CLOWN BOY WHEN I TOLD HIM I COULD NOT GET KEY OUT OF IGNITION, THUS STUCK TOLD ME TO 'FIDDLE WITH MANAGER CHRIS TOLD 'ME' THAT I HAD AN ATTITUDE. HIS CLOWN BOY WHEN I TOLD HIM I COULD NOT GET KEY OUT OF IGNITION, THUS STUCK TOLD ME TO 'FIDDLE WITH IT' AND REFUSED TO CHECK WITH OTHERS FOR HELP. CHRIS ALSO TOLD ME THAT THE MONEY I OVER PAID FOR GAS WOULD NOT BE REFUNDED AS HE DIDN'T LIKE MY ATTITUDE. NOT EXACTLY AN ASTUTE LEGAL POSITION, BUT THEN AGAIN WITH A LOW IQ ANYTHING IS POSSIBLE. I WILL NEVER GO BACK THERE. More
by IRA1942
Employees Worked With
CHRIS AND AUTO RENTAL CLOWN BOY
March 21, 2021
Jonathan Lobos - Service AdvisOnce again Jonathan was Jonathan Lobos - Service Advis Once again Jonathan was amazing. Always offering excellent customer service. He gets my service done promptly and eff Jonathan Lobos - Service Advis Once again Jonathan was amazing. Always offering excellent customer service. He gets my service done promptly and efficiently. The entire experience is always enjoyable and painless in every way. Thank you Jonathan and Auto Nation Toyota for another perfect experience at your dealership. More
by cristy g
Employees Worked With
Cristy Gimeno
July 26, 2020
DO NOT GET YOUR CAR SERVICE HERE AFTER THE COMPLIMENTARY 2 YEAR SERVICE HAVE BEEN EXPIRED. I CALLED THIS MORNING TO GET A PRICE QUOTE FOR A FULL SYNTHETIC OIL CHANGE AND I WAS TOLD IT WAS $70 AND SOME CHANG 2 YEAR SERVICE HAVE BEEN EXPIRED. I CALLED THIS MORNING TO GET A PRICE QUOTE FOR A FULL SYNTHETIC OIL CHANGE AND I WAS TOLD IT WAS $70 AND SOME CHANGE. SO I TOLD THE SERVICE ADVISOR THAT I WILL CALL BACK TO SET UP THE APPOINTMENT BECAUSE I REALIZED I HAVE AN EXTENDED 3 FREE OIL CHANGE “RECEIPT” UNTIL 2023 THAT WAS GIVEN TO ME AS A PEACE OFFERING FROM THE RUDEST PERSON IN FINANCE DEPARTMENT, JOHNNY, WHO TRICKED ME WITH THE CONTRACT WHEN I PURCHASED MY CAR BACK IN 2018. I JUST NEEDED TO MAKE SURE I CAN FIND IT. I CALLED BACK AND SPOKE TO THE SAME SERVICE ADVISOR TO SET UP THE APPOINTMENT AND I MENTIONED TO HIM ABOUT THE “RECEIPT” FOR THE FREE OIL CHANGE. I ASKED HIM DO I NEED TO BRING IT WITH ME AS A PROOF WHEN I COME IN FOR MY APPOINTMENT, THEN HE TOLD ME, “NO YOU DON’T HAVE TO. I CAN PULL THAT ONE UP ON MY COMPUTER. WHATEVER YOU HAVE, WE SHOULD HAVE A COPY SAVED.” HE NEVER TOLD ME ANYTHING ABOUT IT WHEN I CALLED THE FIRST TIME. SOME OF THESE PEOPLE FROM THIS COMPANY ARE LIARS. I HOPE KARMA GETS THEM. More
by Mary
Employees Worked With
Rebecca Kelsey Sampson
January 26, 2019
Excellent Service by Mark Guilfoile, Asst. Service Mgr. We have been a customer of AutoNation Toyota for many years since moving to Summerlin. . The principle reason for staying with AN Toyota is the exce We have been a customer of AutoNation Toyota for many years since moving to Summerlin. . The principle reason for staying with AN Toyota is the excellent advise and personal service given to us by Mark Guilfoile for our two Toyota cars. We rely and trust on his recommendations for the service of both of our cars. His honest assessment and recommendation is always followed by us and he has kept both cars in excellent operating condition. He is truly an asset to your Service organization and for that we are truly grateful. Kathy and Ken Ryan More
by Irish
Employees Worked With
Mark Guilfoile
February 28, 2017
Not reliable company I bought car here but the gps not be installed and the refuse to refund Therefore don't trust their sales person when you buy there better buy other I bought car here but the gps not be installed and the refuse to refund Therefore don't trust their sales person when you buy there better buy other branch More
by Lee
Employees Worked With
Jason
October 09, 2014
Horrible Service manager is a joke ! Reniged on a promise that was made. Have caught them selling a truck that had frame damage and had been repaired but pa Service manager is a joke ! Reniged on a promise that was made. Have caught them selling a truck that had frame damage and had been repaired but paint looked bad and bumpers didn't line up. More
by SLucero4
Employees Worked With
Service manager
January 10, 2013
my sons Scion had the service engine light on. Jeff in service told my wife 125.00 to put on diagnostics machine, even with extended gold service contract paid for when car was purchased from same dealer. service told my wife 125.00 to put on diagnostics machine, even with extended gold service contract paid for when car was purchased from same dealer. They found a mass air flow sensor unplugged and a hose off,the car also needed injector cleaner.They told my wife that the filters must be changed also,vital to the cars running smoothly. When I looked at the invoice when they came home she was charged 105.70 for replacing a 1.5 month old air cleaner and a cabin filter. We all know a cabin filter has nothing what so ever to do with a cars running. The air cleaner was changed about a month and a half ago. There was nothing wrong with it at all. Total bill was 270.16 For reconnecting a hose,a wire,injector cleaner and changing 2 filters. Auto zone sells same items for less than 45.00 total in the best quality they carry. I will never, ever buy a car from this dealer again nor have anything serviced by them. I would suggest you take the vehicle anywhere but here for service. More
by campbells
Employees Worked With
jeffery scott lopez
August 18, 2004
Let's begin with sales. Sure, it starts at 3% over invoice, but after 6 hours of losing the tradein within the financial calcs, tag team negotiations, and too numerous to count "doc fees" all over the invoice, but after 6 hours of losing the tradein within the financial calcs, tag team negotiations, and too numerous to count "doc fees" all over the place, the car ended up being $600 off sticker. Bought it mainly because of the high residual and relatively low interest rates knowing it was $20 too high/month. So beware when you go to buy - set a price, set a timelimit, and leave if either are not met.<br><br>Service department is very good, but I think pricey. Also, they try to toss in "throttle body cleaning" for $180. $400 for a 30k mile service seems high. More
by axure
