AutoNation Toyota Las Vegas - Service Center

Customer service and dealership is not great. Went in Customer service and dealership is not great. Went in for a battery check and it took over 3 hours. As I pull into the dealership the person who Customer service and dealership is not great. Went in for a battery check and it took over 3 hours. As I pull into the dealership the person who checked my car in says to go inside and talk with any of the 7 customer service agents inside. I go inside and none of the 7 customer service agents acknowledge me, say “we’ll be with you in a just a minute” or even look at me. I walk past 5 of the agents and ask the female agent if there’s anybody that can help me. She says “I’m about to close, try that guy” and points to the desk across from her. He helps me. They take my car in and I’m waiting in the customer area and I overhear another customer complaining that she has been there for 4 hours and needs to get home for a meeting. She asks if somebody can take her home and they said no it’s not our responsibility to take you home. Meanwhile I flashback to centennial Toyota who call Uber to take their customers back and forth (for free!) and I start to wish I had brought me car there. 3 hours later, I see my car in the customer pickup area… apparently nobody has called me to tell me it’s ready! I feel the customer service from one Toyota dealership to the other is not equivalent. This dealership should take notes from Centennial. More

The staff are friendly & nice. The waiting area is very accommodating accommodating More

Teddy is my "go to" service guy and is always very informed and helpful. My Warranty was up and Sergio was very helpful in getting me what I needed. I am satisfied with my service at this Toyota Deale informed and helpful. My Warranty was up and Sergio was very helpful in getting me what I needed. I am satisfied with my service at this Toyota Dealership. More

This dealer was courteous and friendly when they serviced my car I would recommend this dealer for any service on any Toyota vehicle my car I would recommend this dealer for any service on any Toyota vehicle More

MY HUSBAND AND I ENJOYED WAITING IN THEIR WAITING ROOM. IT AS COMFORTABLE AND AND THEY EVEN HAVE FREE WATER, REGULAR OR GOURMET COFFEE. THE SERVICE ADVISOR WAS VERY HELPFUL, EFFICIENT AND KNOWLEDGEABLE. S IT AS COMFORTABLE AND AND THEY EVEN HAVE FREE WATER, REGULAR OR GOURMET COFFEE. THE SERVICE ADVISOR WAS VERY HELPFUL, EFFICIENT AND KNOWLEDGEABLE. SHE EXPLAINED WHAT WAS DONE TO MY CAR. More

Fast service and free with the 2 year Toyota maintenance plan. Just wished they still did the complimentary car wash with service. plan. Just wished they still did the complimentary car wash with service. More

Terrific service…Michael Bigness is always polite and helpful. I will be moving soon to Florida and I will miss this dealership and their prompt service helpful. I will be moving soon to Florida and I will miss this dealership and their prompt service More

Made an appointment, dealer was ready and service done in time frame estimated. The work was performed properly the first time and discussion for future work. time frame estimated. The work was performed properly the first time and discussion for future work. More

Everybody was polite. They listened to my problem and fixed it. Love Autonation on Sahara in Las Vegas, it's always a good experience for myself and my husband(we are both Toyota owners). fixed it. Love Autonation on Sahara in Las Vegas, it's always a good experience for myself and my husband(we are both Toyota owners). More

Mark always takes care of us in a very professional and courteous manner. Keeps us up to date and informed on the progress of our vehicle courteous manner. Keeps us up to date and informed on the progress of our vehicle More