AutoNation Toyota Las Vegas - Service Center

Below satisfied !! I had my 2021 Venza to get an Oil change last Aug 2; but it wasnt performed well. I spoke to ur Service GM last Aug.4, n showed him my oil. He told me why did i had an oil change for change last Aug 2; but it wasnt performed well. I spoke to ur Service GM last Aug.4, n showed him my oil. He told me why did i had an oil change for 2021 Venza w/ only 5,863 miles w/c usually Toyota at least 10k miles thats d required b4 having oil change. My maintenace required lights on thats d reason y i had it oil change to ur dealer. I used to do oil change of my BMW myself so’ i know how it looks if oil has been change… ur GM said my oil still clean… ckean used oil is totally diff fr new synthetic oil! Until now i havent use my Venza just in case u request to see my oil. It has 5863 miles when they change my oil now it has 5881 miles coz i went back n forth fr my house to ur dealer to show it to ur GM for my complain. New oil wont get dark easily for just (18miles) total of driving. More

Customer service and dealership is not great. Went in Customer service and dealership is not great. Went in for a battery check and it took over 3 hours. As I pull into the dealership the person who Customer service and dealership is not great. Went in for a battery check and it took over 3 hours. As I pull into the dealership the person who checked my car in says to go inside and talk with any of the 7 customer service agents inside. I go inside and none of the 7 customer service agents acknowledge me, say “we’ll be with you in a just a minute” or even look at me. I walk past 5 of the agents and ask the female agent if there’s anybody that can help me. She says “I’m about to close, try that guy” and points to the desk across from her. He helps me. They take my car in and I’m waiting in the customer area and I overhear another customer complaining that she has been there for 4 hours and needs to get home for a meeting. She asks if somebody can take her home and they said no it’s not our responsibility to take you home. Meanwhile I flashback to centennial Toyota who call Uber to take their customers back and forth (for free!) and I start to wish I had brought me car there. 3 hours later, I see my car in the customer pickup area… apparently nobody has called me to tell me it’s ready! I feel the customer service from one Toyota dealership to the other is not equivalent. This dealership should take notes from Centennial. More

Great service. Joey is very professional. Always answers all questions I have about my 4-runner. I have been a customer for seventeen years now. all questions I have about my 4-runner. I have been a customer for seventeen years now. More

The staff are friendly & nice. The waiting area is very accommodating accommodating More

Teddy is my "go to" service guy and is always very informed and helpful. My Warranty was up and Sergio was very helpful in getting me what I needed. I am satisfied with my service at this Toyota Deale informed and helpful. My Warranty was up and Sergio was very helpful in getting me what I needed. I am satisfied with my service at this Toyota Dealership. More

This dealer was courteous and friendly when they serviced my car I would recommend this dealer for any service on any Toyota vehicle my car I would recommend this dealer for any service on any Toyota vehicle More

MY HUSBAND AND I ENJOYED WAITING IN THEIR WAITING ROOM. IT AS COMFORTABLE AND AND THEY EVEN HAVE FREE WATER, REGULAR OR GOURMET COFFEE. THE SERVICE ADVISOR WAS VERY HELPFUL, EFFICIENT AND KNOWLEDGEABLE. S IT AS COMFORTABLE AND AND THEY EVEN HAVE FREE WATER, REGULAR OR GOURMET COFFEE. THE SERVICE ADVISOR WAS VERY HELPFUL, EFFICIENT AND KNOWLEDGEABLE. SHE EXPLAINED WHAT WAS DONE TO MY CAR. More

Fast service and free with the 2 year Toyota maintenance plan. Just wished they still did the complimentary car wash with service. plan. Just wished they still did the complimentary car wash with service. More

Terrific service…Michael Bigness is always polite and helpful. I will be moving soon to Florida and I will miss this dealership and their prompt service helpful. I will be moving soon to Florida and I will miss this dealership and their prompt service More

Made an appointment, dealer was ready and service done in time frame estimated. The work was performed properly the first time and discussion for future work. time frame estimated. The work was performed properly the first time and discussion for future work. More