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AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,288 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,288 Reviews of AutoNation Toyota Las Vegas - Service Center
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August 29, 2021
My vehicle was dropped for service on Wednesday, August 11th. I received an update on Friday, August 13th. I was told my vehicle’s battery (which I had just installed on August 7th) was bad/potentially had 11th. I received an update on Friday, August 13th. I was told my vehicle’s battery (which I had just installed on August 7th) was bad/potentially had a bad cell OR it could have shorted. The service department put in a new battery and stated they ran a ‘health check’ on the vehicle and found nothing wrong, just that the battery was bad. I picked up my vehicle on Friday, August 13th. As I was turning left on a busy highway, my vehicle died in the middle of the road with cars coming down nearly t-boning me at 60mph+. Due to Toyota’s lack of service, I almost died. In no way is this an exaggeration. I am a small person. I had to push my car out of the way on BLUE DIAMOND RD in the middle of a Las Vegas Summer! So much for the ‘health check’ on my vehicle. I feel like the battery replacement was an intentional bandage. A crappy, temporary fix that would only force me back to your service center for more costly repairs. If there was a suspected ‘short’ why didn’t the mechanic/tech find it? How do you explain sending me home in an unsafe vehicle? Unbelievable negligence! I took my vehicle to Toyota because I trusted that it would be properly diagnosed and FIXED. I called twice to speak to someone after this incident and never received a call back. Zero concern. This isn’t some shallow Yelp review complaining about a food order getting messed up. Toyota failed. I am angry and disappointed. You hear stories about mechanics and dealerships with their shady behavior. I will never take my vehicle to this Toyota service center again. More
by Tida G.
Employees Worked With
Unknown tech or mechanic
August 27, 2021
My service experience was great. I was about 10 minutes My service experience was great. I was about 10 minutes late. But no problem Mike G. took good care of me. In an out very professional. My service experience was great. I was about 10 minutes late. But no problem Mike G. took good care of me. In an out very professional. More
by justproperties
Employees Worked With
Mike G.
August 26, 2021
Brittany Cobb was amazing, kind , courteous, amazing, friendly, make sure her customers are comfortable. Great assets to the service department. Will be glad working with her again next year. friendly, make sure her customers are comfortable. Great assets to the service department. Will be glad working with her again next year. More
by Magnum
Employees Worked With
BRITANNY COBB
August 26, 2021
Whenever I have my car serviced at AutoNation, I always go home feeling everything was done right. I highly recommend AutoNation. Michael Bigness is easy to talk to and explains well the service on my car. go home feeling everything was done right. I highly recommend AutoNation. Michael Bigness is easy to talk to and explains well the service on my car. He does an excellent job. More
by Cora
Employees Worked With
Michael Bigness
August 25, 2021
Service by Eric was totally fine. Fast, efficient service. I left the area and was called before I expected that service was accomplished. Car drives like new! service. I left the area and was called before I expected that service was accomplished. Car drives like new! More
by sheilasdt
Employees Worked With
Eric
August 23, 2021
David Schuerman is the best ever! He's been my service Tech since 2016 and I can't say enough about the customer service he extends...Always ready to accommodate me even on a last minute call and with no Tech since 2016 and I can't say enough about the customer service he extends...Always ready to accommodate me even on a last minute call and with no appointment! Thank you, David! You truly are an asset to AutoNation Toyota! More
by labhawpe
Employees Worked With
David Schuerman
