Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Toyota Las Vegas - Service Center
Las Vegas, NV
1,273 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
1,273 Reviews of AutoNation Toyota Las Vegas - Service Center
Sort by
August 31, 2021
Great service! Great customer, I don’t normally go to the dealer because I al ways think is too expensive but I got a coupon and also didn’t know that my battery still was under the warranty and Michael make dealer because I al ways think is too expensive but I got a coupon and also didn’t know that my battery still was under the warranty and Michael make sure I got a new battery 😃 More
by adathielen
Employees Worked With
Michael
August 31, 2021
The absolute worst car buying experience of my life. I bought a used car or I thought I did only for the dealership to tell me to bring it back after I insured it and filed the tank up because they wanted bought a used car or I thought I did only for the dealership to tell me to bring it back after I insured it and filed the tank up because they wanted more money. I really just wanted my down payment back and to move on but they convinced me to purchase another vehicle for a higher monthly payment. I had to go back to the dealership multiple times to sign paperwork that should have been taken care of the first time. I had to go back 6 times because paperwork was “ lost “ or “ misplaced “ . Multiple emails multiple texts multiple phone messages later and 4 weeks later I hope that this nightmare is over. Why should it take a month to buy a used car? I would never recommend buying a car from this dealership or tell any of my friends or family to go anywhere near this dealership. If I could give a negative rating I would. More
by aroybal90
Employees Worked With
Alan
August 31, 2021
Jose was an amazing service writer to work with. He was straight to the point and resolved the issue promptly. I would recommend Him to family and friends. straight to the point and resolved the issue promptly. I would recommend Him to family and friends. More
by Connor.Xiong
Employees Worked With
Jose
August 30, 2021
Was met on driveway by porter who directed me to service writer who checked me in I told him what I was there for . He told me about 1hour 30 minutes till it was ready. Car was ready on time .Car was brough writer who checked me in I told him what I was there for . He told me about 1hour 30 minutes till it was ready. Car was ready on time .Car was brought up by porter who thanked me and I was on my way More
by Gogetlarry
Employees Worked With
I believe service writer was Teddy
August 29, 2021
My vehicle was dropped for service on Wednesday, August 11th. I received an update on Friday, August 13th. I was told my vehicle’s battery (which I had just installed on August 7th) was bad/potentially had 11th. I received an update on Friday, August 13th. I was told my vehicle’s battery (which I had just installed on August 7th) was bad/potentially had a bad cell OR it could have shorted. The service department put in a new battery and stated they ran a ‘health check’ on the vehicle and found nothing wrong, just that the battery was bad. I picked up my vehicle on Friday, August 13th. As I was turning left on a busy highway, my vehicle died in the middle of the road with cars coming down nearly t-boning me at 60mph+. Due to Toyota’s lack of service, I almost died. In no way is this an exaggeration. I am a small person. I had to push my car out of the way on BLUE DIAMOND RD in the middle of a Las Vegas Summer! So much for the ‘health check’ on my vehicle. I feel like the battery replacement was an intentional bandage. A crappy, temporary fix that would only force me back to your service center for more costly repairs. If there was a suspected ‘short’ why didn’t the mechanic/tech find it? How do you explain sending me home in an unsafe vehicle? Unbelievable negligence! I took my vehicle to Toyota because I trusted that it would be properly diagnosed and FIXED. I called twice to speak to someone after this incident and never received a call back. Zero concern. This isn’t some shallow Yelp review complaining about a food order getting messed up. Toyota failed. I am angry and disappointed. You hear stories about mechanics and dealerships with their shady behavior. I will never take my vehicle to this Toyota service center again. More
by Tida G.
Employees Worked With
Unknown tech or mechanic
August 27, 2021
My service experience was great. I was about 10 minutes My service experience was great. I was about 10 minutes late. But no problem Mike G. took good care of me. In an out very professional. My service experience was great. I was about 10 minutes late. But no problem Mike G. took good care of me. In an out very professional. More
by justproperties
Employees Worked With
Mike G.
