AutoNation Toyota Irvine - Service Center

During my service visit, Daniel made sure my car was done quickly so I could get back to my job. I appreciate him valuing my time. quickly so I could get back to my job. I appreciate him valuing my time. More

Horrible experience. They never did the service but kept my truck for 25 hours. Wouldn't give my truck back to me! Told me my truck would be ready by 2:30. Went after my first job to pick it up and was told my truck for 25 hours. Wouldn't give my truck back to me! Told me my truck would be ready by 2:30. Went after my first job to pick it up and was told they couldn't release my truck to me. Tech that worked on my truck never turned in his report stating the service was completed and my truck is good to go. Was told due to liability issues they couldn't give me my truck back. Was given a dirty Corolla as a loaner. Windows weren't wiped clean. Was told I could pick up my truck the next day in the morning. Got home at 2 am from work and was at the dealer at 8 am. Just to be told it turned out that the tech didn't forget to turn in his report. It turns out that after having my truck for 25 hours, they actually never worked on it. And that's after I was given a "list of things they recommend my truck needed serviced." Worst experience ever. More

the advisor quoted me the price and when I came he changed the price, not a few dollars but more than $20. Also, he never called when the car was done. Luckily we came before the office was closed, an changed the price, not a few dollars but more than $20. Also, he never called when the car was done. Luckily we came before the office was closed, and Other advisor helped us to get the car. More

No one came to speak to me for almost 30 mins and then it took another 20 mins get everything started. The service rep was also very rude. took another 20 mins get everything started. The service rep was also very rude. More

Eric was very nice and accommodating. He was quick and responsive. Comfortable waiting area. Did not have to wait too long. They were pretty quick responsive. Comfortable waiting area. Did not have to wait too long. They were pretty quick More

Received a call from customer service that I could come in to get my extra key. Made an apt on Sat early in morning since I had to work. When my husband picked up the car, they didn't have a blank there(ev in to get my extra key. Made an apt on Sat early in morning since I had to work. When my husband picked up the car, they didn't have a blank there(even though the rep that called said everything was good) so no key. They closed our service order out even though it wasn't complete. So in summary, it took over 3 hours & I had to call them to find out they didn't make the key. It was a waste of time. I left a message for the service manager & another manager & neither one called me back. Pretty disappointed in their customer service. More

We had a 10:30 service reservation. We arrived promptly at 10:30. We were not signed in until 11:30. What does it mean to have a reservation? at 10:30. We were not signed in until 11:30. What does it mean to have a reservation? More

not enough advisors, not enough shuttle drivers. waited 4 hours be fore shuttle took me home. was not told how to sign up for shuttle. hours be fore shuttle took me home. was not told how to sign up for shuttle. More

great service, on time, and professional. The service advisor was very helpful and courteous. car came back clean and sanitized. Will only use this dealer for service. advisor was very helpful and courteous. car came back clean and sanitized. Will only use this dealer for service. More

Made an appointment for a pit stop, and it was quick, but the service adviser did not ask my name or give me his name. They left my keys in the car when they finished the service. How can you love the keys i the service adviser did not ask my name or give me his name. They left my keys in the car when they finished the service. How can you love the keys in the car at a service area? Someone else could have taken my car without me knowing and without warning that my car was ready. I noticed my car on the side of the drop-off to give the customer the vehicle back. More