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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,019 Reviews

1,019 Reviews of AutoNation Toyota Irvine - Service Center

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September 14, 2021

I have to take my car back because the battery still has a problem they said that they changed it. Yesterday it said battery nit charging why would it say that if the battery was replaced? More

by Silver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Sep 16, 2021 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

September 14, 2021

Very professional and communication excellent with hi-tech improvements. Plus they wash your car! I like how you pay directly the service advisor! More

by Conniej5000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
Sep 17, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Irvine! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 13, 2021

The manager he’s very nice and very helpful to me i hope all the workers is the same like him. I can recommend toyota to my friends and family More

by Yohdmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Sep 17, 2021 -

AutoNation Toyota Irvine responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again for the recommendation, and have an amazing day!

September 13, 2021

I made an appoint and went in to have my car serviced. I waited in my car for over 35 minutes before anyone spoke with me. I needed a simple oil change and also needed to have my brakes checked. I waited t More

by giriandpari
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Schulte
Sep 16, 2021 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon.

Sep 17, 2021 -

giriandpari responded

Thanks.,

September 13, 2021

Made appointment, waited over an hour to be checked in but good job with vehicle. More

by Carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Fernandez - excellent
Sep 16, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

September 12, 2021

Great customer service, courteous staff. Excellent personal in the parts department. My orders was exactly like the sales person provided me. Multi point inspection performed from the Mecanic was ex More

by Sandra Burbano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
6119 Joel Avila Navarro
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi Sandra, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2021

Service adviser 9348 Donald Moreno recommended to replace FS06 Sway Bar Links in my 2015 Toyota Yaris and estimated the cost $917.58. Something is wrong with this estimate. I have bought these links for $37. More

by fel35
Price
Recommend Dealer
No
Employees Worked With
Donald Moreno
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you'd like, please contact our General Manager at (949) 287-8766. We'd appreciate the chance to make your experience a positive one.

September 11, 2021

The dealership is clean and social distancing is practiced. My service advisor was helpful and promised my car at the appointed time. The wait time was tolerable and the issues I expressed before More

by ellewoods
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Santos Mendez
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 10, 2021

All people at this dealer are so nice to the customer and thy do their job perfectly More

by ahmad _azam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All employees , Ephraim Barcelo, Peter Cheng, Javier Carvente, Karen Bambauer, Jeff Bishop, Ruben Basaldua, Jeffrey Cannone, Brian Bonyadi, Shawn Barnet, Raid Bataineh
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 10, 2021

Wait time was way too long. Routine maintenance on my new Camry and it took 3 1/2 hours. This use to be my go to place but that is too long. More

by Kitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald ?
Sep 13, 2021 -

AutoNation Toyota Irvine responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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