AutoNation Toyota Irvine - Service Center

Their customer service is triable. I had appointments at 10 I had to Waite until 10:45 until some one come to help me. Then we had to wait for 45 minutes for shadow to come and take us home and then when my 10 I had to Waite until 10:45 until some one come to help me. Then we had to wait for 45 minutes for shadow to come and take us home and then when my car was ready until four nobody called me if my car is ready or not I had to keep calling leave a message for Mike and finally he called me back he said my car is ready and then I told him someone needs to come and pick me up he said somebody will be there in 20 minutes the 20 minute was hour and 45 minutes I had to call again he didn’t send anybody and then he sent somebody to come and pick me up after I called again. he was rude nobody was helpful I do not like to come in this ditto again More

Sometimes they forget to check tire pressure in the spare tire in the trunk, even though I took time to empty out the trunk tire in the trunk, even though I took time to empty out the trunk More

If it weren’t for the rudeness of the woman in the service dept it would be a five star rating. service dept it would be a five star rating. More

Joe was friendly to the costumers kind and explainable for service and helpfull to costumer his the best men .. for service and helpfull to costumer his the best men .. More

We have been taking all our Toyota cars there for over 25 years, however service rep ignored request to wash car and did not call the phone number we requested. They used to be much more attentive. years, however service rep ignored request to wash car and did not call the phone number we requested. They used to be much more attentive. More

Good service and timely communication. Michael and the team received the tow quickly and got it processed. team received the tow quickly and got it processed. More

I have very good experience. They answered my service related questions. Service advisor and manager both were courteous and helpful related questions. Service advisor and manager both were courteous and helpful More

They changed 3 of my Highlander tires and performed alignment. They told me it would take maximum of 2 1/2 hours but it took a little more than 4 hours. Yet when they finally released my vehicle there alignment. They told me it would take maximum of 2 1/2 hours but it took a little more than 4 hours. Yet when they finally released my vehicle there was no apologies offered that it took longer than expected. To be fair I must say that the facilities was very good. More

AutoNation provided noticeable and improved auto service in customer service and in clear communication with Joe Schulte. Mr. Schulte also kindly listened to our past auto service experience. Thank you Mr. in customer service and in clear communication with Joe Schulte. Mr. Schulte also kindly listened to our past auto service experience. Thank you Mr. Schulte. You made the experience seamless and we appreciate you. More

I made an appointment but I still have to wait for 2 hours and 30 minutes. There is no point if making an appointment. Service consultant promised it will take 1 hour and 30 minutes, but it was not even hours and 30 minutes. There is no point if making an appointment. Service consultant promised it will take 1 hour and 30 minutes, but it was not even close. More