AutoNation Toyota Irvine - Service Center

This dealership started a new processing system for maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the man maintenance appointments. Owners check in at a central post and are directed to lanes where they are given placards that are color-coded for the manager for your appointment. It is much more efficient than before. More

Besides breaking my rear license plate holder in the car wash (which they wouldn't fix) and not rotating my tires because the lug key was ate up (they were the only ones that used it), service was ok. wash (which they wouldn't fix) and not rotating my tires because the lug key was ate up (they were the only ones that used it), service was ok. More

Jamie the technician is very kind and friendly and also very helpful I will recommend him to my friends very helpful I will recommend him to my friends More

I’ve always had very good service in the “service department “ . Very responsive to my questions and follow through. I was asked when I picked up our car if I would like it washed (??) felt that qu department “ . Very responsive to my questions and follow through. I was asked when I picked up our car if I would like it washed (??) felt that question should have been asked when I brought the car in, not when I picked the car up. So my answer was no, didn’t have extra time. More

Today, December 11th I had a appointment for service but people came after me with no appointments were helped first. Waited for more than 15 minutes until I realized that this is $hit! I just took off! people came after me with no appointments were helped first. Waited for more than 15 minutes until I realized that this is $hit! I just took off! Toyota Irvine should be more respectful to people's time! Will NEVER come back for service. By the way, I am also in the market for a new car. More

Customer service stinks at this dealership. Had an appt but no one came up to me to discuss my appt. Was past by for another customer. The service people could not find my car key to bring my car back to m but no one came up to me to discuss my appt. Was past by for another customer. The service people could not find my car key to bring my car back to me?? It was in the cup holder!! It's a FOB!! Don't know if they did what they were supposed to do. More

I wish to thank all of the wonderful Toyota technicians who worked hard on keeping my Toyota running smoothly like a Toyota! A special thanks to the nice kind lady at the front who helped me schedule the s who worked hard on keeping my Toyota running smoothly like a Toyota! A special thanks to the nice kind lady at the front who helped me schedule the shuttle service. Big shout out to Joel for assisting with the paperwork. Thanks to Luke for greeting me and directing me to the shuttle service as well as bring the vehicle up front and sending me on my way with a smile. Big thanks to Don for driving me to and from Toyota and entertaining me on the way! Best always from Marco Reviews https://www.youtube.com/watch?v=6yEt4nxt2z4&list=UUMwksSw23LmGH-VB-Rr_iEg&index=8 More

Great customer service. Usually in and out pretty quickly. I recommend your dealership to everyone. Thank you! quickly. I recommend your dealership to everyone. Thank you! More

This dealership has always been one of those places where you don't feel like you have been in a sleazy car dealership. I never feel like I need a shower after buying a car here. The Service Department is you don't feel like you have been in a sleazy car dealership. I never feel like I need a shower after buying a car here. The Service Department is Awesome. I always get great service when I get my vehicle serviced, recently I took my RAV4 to get serviced and I asked the service manager if they had a local shop they use that could lift my RAV4 and put bigger wheels and tires on it. He said, oh we can do that.! So he had the service writer put together a quote. I was surprised everyone was so thorough. So I called John and told him I wanted to schedule the lift and wheels. Everything came out perfectly. I'm extremely happy with the results as well as everyone working at this location. More