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AutoNation Toyota Irvine - Service Center
Irvine, CA
1,019 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,019 Reviews of AutoNation Toyota Irvine - Service Center
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February 11, 2022
Mark Anderson became my Service Advisor last September Mark Anderson became my Service Advisor last September when my car had broken down “just hours” before I was to begin a long-time planned out vacati Mark Anderson became my Service Advisor last September when my car had broken down “just hours” before I was to begin a long-time planned out vacation. I had my car towed into Toyota. I was able to rent a car and leave for vacation! Naturally I was concerned about my vehicle diagnosis. However, Mark called me that Monday and reassured me that he would have my car properly diagnosed and would remain in touch with me and he encouraged me to relax and enjoy my vacation! Mark continued to stay in touch with me relaying up-dates on the repairs. When I returned from my trip my vehicle was repaired and available to pick-up! I vowed to myself that day that I wouldn’t take my car anywhere else but to Mark at AutoNation-Toyota Irvine (not even for a simple oil change!) Mark renewed my faith in Dealership Auto Repairs. He was professional and empathetic to my situation! It’s because of Mark’s genuine concern and expertise that I will continue to bring my car into Irvine for future Service! More
by tbanfill5
Employees Worked With
Mark Anderson - Service Advisor
February 11, 2022
I originally went in because my hybrid completely lost power at an intersection in the middle of the night with my entire family in it. For some reason there is no getting into gear the car will not move power at an intersection in the middle of the night with my entire family in it. For some reason there is no getting into gear the car will not move forward, and the display on the electric battery seems to have disappeared. So naturally the car to me is unsafe to operate by me or any of my family members. Given that I bought extended warranty on this vehicle I turned it back to autonations Irvine complaining about loss of power in the middle of the road in the middle of the night with my entire family in the car. Have full coverage extended warranty on this vehicle, I had no question when the customer service representative decided to ask me to sign for a $189 diagnosis fee. I asked him what this was about. He said you're completely cover on the warranty but just in case this is rats chewing through your wires it is not covered under warranty so there's a diagnosis fee. I intentionally left the car there for diagnosis and analysis on the situation for two days. After 2 days of diagnosis the service department decided to come back and tell me that there is nothing wrong, and implied that it is an operator error, and also wanted to charge me $189 for their analysis. Well I don't mind paying the cost but at least give me a reason for the loss of power so this doesn't happen again but after 2 days of diagnostics they can give me no reason except telling me that I maybe should not drive on econo mode rather than normal mode in my hybrid. I own this car ever since 2016 I find it interesting that it's only been the last 2 years that I have had problems with loss of power when stepping on the accelerator. When I picked up the vehicle the service personnel decided to charge me $189 because he said "you don't want us to work for free do you?". I told him I don't but I need to find out what the cause of my problem is so I don't experience the loss of power again in the middle of the road in the middle of the night with my whole family in it. In that I'm willing to pay any cost as long as they can find the root of the problem, but as of now they presented me with no findings besides telling me that if it is my driving habit that's causing this. I personally found it funny to be having operator error for driving two Prius'for the last 15 years. At that point the service representative decided to"discount my bill by 50%", telling me I have a bill for$89? Then I proceeded to get sneering and sarcastic comments when I said this is the second time that I came in in the past 12 months for loss of power do you not think there is a chronic relation to my latest loss of power episode. When I asked him to look up service records of the previous loss of power record in 2020, the service representative decided to tell me that this has no relation on the current situation and that he is going to now "charge you full price instead of the half price for making him look up records." Again in a sneering remark sort of way. So the conclusion of my car's loss of power is inconclusive, (operator error was implied). The service representative also decided to tell me that in most hyper vehicles there's a lot of things happening and they can "never explain it." I asked if this is a Toyota service official position on their hybrid vehicles and that all toyota hybrid vehicles are encountering glitches? There was no response except this demeaning look on his face. Maybe it is because that he did see the service record and I did make a complaint about loss of powerin late 2020 and had the vehicle brought in for checked up and there was no findings whatsoever again that eventually the service representative decided to say "this is ridiculous I don't want your money." Again in a sneering tone of voice and printed out a zero balance receipt for me to sign and walk off. I think maybe he was having a bad day. This was at the end of the day and an unfortunate exchange between a customer and a customer service representative at the auto service facility at AutoNation Irvine. I have been in Irvine for many years and it is unfortunate that AutoNation Irvine has always failed in every kind of customer service whether in sales or repair. That's why it was such a blessing when Tustin Toyota opened for business in the past few years. But unfortunately my extended warranty from Toyota of cerrito only extends to AutoNation of Irvine so I am forced to seek out warranty at this unfriendly location. Buyers beware, unfriendly service staff in AutoNation of Irvine is my experience. So if you guys are seeking repair warranties don't come here. They might want to charge you for diagnosis and give you a blank sheet of paper as reason. Oh yeah I keep getting this phrase that "if we actually found something wrong I get to charge warranty it was better for me." More
by Ed
Employees Worked With
Not going to identify
February 09, 2022
First time here with my new Rav4 Prime on Feb. 8, 2022. Waiting room very clean and nice. Very professional service advisor and he explained things clearly. I think his name was Braulio. It's a new car Waiting room very clean and nice. Very professional service advisor and he explained things clearly. I think his name was Braulio. It's a new car so the Service was free. Nice that they washed the car. On "What Others Say" you need to include the date the review was made and you need to include for reviews. More
by dbrownbeach
Employees Worked With
Braulio I think was his name.
February 08, 2022
Been going to Autonation Irvine for two years now. At first, I was pleased with Chris, who was my first service advisor. He got promoted and passed me on to Donald, who was also OK. Then Donald left in first, I was pleased with Chris, who was my first service advisor. He got promoted and passed me on to Donald, who was also OK. Then Donald left in January 2022, and I was passed on to Braulio. He was OK, but not nearly as personable, knowledgeable or service-oriented as Chris. Overall, I feel that this dealership, after a year of COVID is now pushing more "unnecessary" services. The price seems to have gone up too. I really liked them at first, but now, I'm thinking of looking for another dealership. More
by Poor Adjunct
Employees Worked With
Braulio
February 07, 2022
Manny was prompt and Helpful Good ServiceWhy do you Manny was prompt and Helpful Good Service Why do you need 15 words minimum. There is nothing more to say Manny was prompt and Helpful Good Service Why do you need 15 words minimum. There is nothing more to say More
by fealava
Employees Worked With
Manny Moreno
February 07, 2022
Service Advisor Eric Rodriguez tried to rip off my son. Trying to take advantage of pricing because, he is just a kid with minimum experience with auto repairs. My son took in his 2020 Toyota Prius prime b Trying to take advantage of pricing because, he is just a kid with minimum experience with auto repairs. My son took in his 2020 Toyota Prius prime because the seats won’t go back up and unfortunately as per dealer, it is out of warranty. Eric the service advisor tells my son it cost $189 for diagnosing the problem, which my son agrees to the pricing to find out what is causing the problem. After a couple of hours later the service advisor calls my son and tells him, the technician took out the seats and could not pinpoint the problem. They would have to open up the seat and go in further and would cost more money (couple of hundred of dollars, up to $600). At that point my son decides to pull out the car, cause he feels he is getting ripped off, Eric then tells him your still at $189 for bringing in the car. Why would my son pay $189 for them not diagnosing the problem? The original agreement was $189 to pinpoint the problem. We got Chris the manager involved to release the vehicle. Very poor service, price gouging, no wonder your service center is empty! More
by ecornillez
Employees Worked With
Eric Rodriguez
February 05, 2022
Have purchased my last two cars with them and I think they have great customer service for the most part. They try hard to work with me so I can purchase the car and feel like I’ve got a great deal. They they have great customer service for the most part. They try hard to work with me so I can purchase the car and feel like I’ve got a great deal. They take care of their customers. More
by Andrea
Employees Worked With
Tony Dinh
February 04, 2022
The Service person who managed my car's service, Mike, was excellent.He found my extended warranty in my car's file and saved me a tremendous amount of money on a repair. Some previous service people jus was excellent.He found my extended warranty in my car's file and saved me a tremendous amount of money on a repair. Some previous service people just charged me even though I had a warranty. I was very pleased. A;so the driver who took me home was very efficient and polite. More
by Kris
Employees Worked With
Mike Naby
