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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,019 Reviews

1,019 Reviews of AutoNation Toyota Irvine - Service Center

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February 24, 2022

Great service Clean waiting area Friendly and courteous employees On time notifications Hot coffee Excellent experience More

by rantan93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Fernandez
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

Work done is professional, however car hasn’t been ready when promised last two visits More

by jeffreykohl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Navarro
Feb 26, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Feb 26, 2022 -

jeffreykohl1 responded

Joel never checks back with me to let me know about service. He never seems to know when car is finished. Please assign me to another service advisor for future visits.

February 24, 2022

It was to expensive to check what is wrong with with malfunction. It was difficult to understand service advisor. Everything else was fine. More

by kypaik48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Dinh
Feb 26, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 24, 2022

They did a good job but when I got my car it was not washed or detailed in anyway as it usually is when I get service done. This was very disappointing and made me wonder about the service in general More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ephraim Barcelo
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

February 23, 2022

Excellent service. Mark Anderson kept me informed of the work (and cost) that needed to be done. More

by debbieamoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No others
February 23, 2022

I took my 2011 Toyota Sequoia to get a radiator flush and the guys there did a great job. They charged me about 150 hard earned dollars. The people over at Tustin Toyota wanted to charge me between $200 and More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nguyen
Feb 27, 2022 -

AutoNation Toyota Irvine responded

Hello Emmanuel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2022

Unorganized, 30 min just to get helped and checked in, then you have to keep looking for your service advisor to give you updates, lastly to get your car they forget so you have to ask the porter to get y More

by Cmqt18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James in service
Feb 24, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you very much for sharing these comments. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

February 21, 2022

Very customer friendly and professional. Any concerns or questions I Had we’re taken care of. Would recommend to other Toyota owners. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom. Service
Feb 23, 2022 -

AutoNation Toyota Irvine responded

Hi, we are pleased to hear you had such a positive experience with us! We appreciate your recommendation of AutoNation Toyota Irvine and we hope to be of service again in the future.

February 21, 2022

so unprofessional. I don’t think they know what they’re doing I’m not going to go in details Toyota dealer are not good anymore bottom line More

by Mo Khalil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not gonna add the employee.
Feb 23, 2022 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

February 20, 2022

This was a recall appointment. I was surprised that I had to return a second time to finish the job. They had to order some parts. Since it was a recall one would think they would More

by gbragg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Braulio Ramirez
Feb 20, 2022 -

gbragg responded

No message

Feb 22, 2022 -

AutoNation Toyota Irvine responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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