AutoNation Toyota Irvine - Service Center

Tony helped me with my 60,000 mile service. He had a good attitude and we extremely helpful with figuring out what I needed done. He then kept me updated on what further repairs were needed and He had a good attitude and we extremely helpful with figuring out what I needed done. He then kept me updated on what further repairs were needed and what time frame I could expect. He did a fantastic job and I was very pleased with the work done. More

I had an engine oil and filter change on 3/10/22. The service adviser was friendly and personable. However the mechanic overfilled the engine oil, which could cause engine damage. This is unacceptabl The service adviser was friendly and personable. However the mechanic overfilled the engine oil, which could cause engine damage. This is unacceptable. especailly from a Toyota dealer. I discovered this by checking the engine oil level after having the car parked in the garage overnight and before the engine was started. More

I took my 2017 Tacoma into the dealership due to it having issues changing to 4WD. After a $200 diagnosis, I was told that the actuator on the transfer case was continuously running and needed to be re having issues changing to 4WD. After a $200 diagnosis, I was told that the actuator on the transfer case was continuously running and needed to be replaced. And since they "didn't know" whether or not there was damage to the transfer case, they wanted to replace the entire actuator assembly and transfer case, I was quoted $4600 because they "didn't know" if there was damage... You can easily tell if there is damage on the transfer case by removing the fluid and checking the drain plug for metal shavings. After some discussion with the service advisor, Eric Rodriguez, it became apparent that he was not knowledgeable on what work he was suggesting be done to my truck. He also could not answer multiple questions regarding service expirations and had to ask other advisors. Most question I asked, he had to go talk to the tech or another advisor and clarify. I was told this was an issue they had never heard of before. After denying service and taking my truck home, I found on Toyota forums that this is a very common issue with the 3rd gen tacoma, and I was able to fix the problem in 20 minutes by myself without spending a dime. It seemed obvious to me that they only cared about making a buck, and didn't want to do any critical thinking to actually resolve what is a known issue with their vehicles in a practical manner. I love Toyota vehicles, however I have lost faith in this dealership and would highly recommend anyone to avoid it. More

The service agent did not provide accurate time frames for a simple oil change. The original estimate was 1.5 hours. The actual time frame was more than 3 hours. for a simple oil change. The original estimate was 1.5 hours. The actual time frame was more than 3 hours. More

Great services and friendly atmosphere Eric Rodriguez was terrific. I will continue coming for toyota need. terrific. I will continue coming for toyota need. More

Ot was done quickly and i got out of there in no time. Great job Great job More

Their service department is usually very clean. They keep timely appointments as scheduled. The staff has always been helpful and honest They keep timely appointments as scheduled. The staff has always been helpful and honest More

Excellent experience in service department. Friendly. Kept me updated via texts. Easy to schedule appointment and pick up car. Friendly. Kept me updated via texts. Easy to schedule appointment and pick up car. More

Eric R. service was great and well expected, I had an appointment that I was early, and he explained that he had another car ahead which was comforting. service was great and well expected, I had an appointment that I was early, and he explained that he had another car ahead which was comforting. More

Gilbert is sincere and provide the complete information to you. His overall arrangement for my car service is definitely excellent. to you. His overall arrangement for my car service is definitely excellent. More