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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,019 Reviews

1,019 Reviews of AutoNation Toyota Irvine - Service Center

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March 31, 2022

Easy appointment-scheduling online. Shuttle service home was prompt and my vehicle was ready before promised. More

by gsbaum09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Summer Cornelio
Apr 05, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2022

They are very knowledge. I’m always able to book an appointment and get out of there quickly. More

by Nmf4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Apr 05, 2022 -

AutoNation Toyota Irvine responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 30, 2022

The process of dropping off the car was pretty efficient. Was texted to pick up car an hour after predicted. However car now pauses radio to try to connect to my phone every five minutes or so when it’s plug More

by coruskate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 02, 2022 -

AutoNation Toyota Irvine responded

Hello there, we appreciate you taking the time to leave us this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (949) 287-8766 -- we hope to hear from you soon. Take care!

March 29, 2022

Leased car, Service light was on . It was brought to this place for service. Before I could learn it was not needed service and it was only warning to get 25,000 service they charged More

by nadiahashemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris ,service manager.
Apr 02, 2022 -

AutoNation Toyota Irvine responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (949) 287-8766 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

March 28, 2022

I was told 2 hours or less to wait for my car, after 3 hours I tried to find someone to ask what was happening, no manager available, my service person Joel was not on premises, finally a manager came and More

by sushcookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Apr 02, 2022 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2022

The service is the best. It is a little far from my home but it is worth the drive. More

by stevema19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Wu
Apr 02, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2022

I went there for a oil change, the guy who’s attending me seemed not in a good mood, not friendly at all, looks like he hates working there or he hates dealing with a client. He’s name is Manny. More

by Rex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Moreno
Mar 30, 2022 -

AutoNation Toyota Irvine responded

Hi Rex, we are deeply disappointed by your experience at AutoNation Toyota Irvine. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (949) 287-8766. We hope to hear from you.

March 25, 2022

Always appreciate Joe and his professional and kind help in the Service department. He gets me in and out of there as quickly as possible. More

by ruthmbutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Irvine. We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2022

I am happy with the service department at automation. They are very professional and organized. More

by yekorchid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Mar 25, 2022 -

yekorchid responded

I am happy with the service department at automation. They are very professional and organized.

March 25, 2022

AutoNation Toyota is the best! Manny Moreno & Arturo the mechanic provide me with top-notch service every time. I will highly recommend to all my friends! More

by skybred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Moreno
Mar 29, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you so much for your positive comments about AutoNation Toyota Irvine! Thanks for the recommendation, and have an amazing day!

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