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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.4
1,019 Reviews

1,019 Reviews of AutoNation Toyota Irvine - Service Center

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April 18, 2022

Directions on arrival were not clear. Service advisor was good went over the procedure. Retuned to pick up the car at the time . Car was not ready. Had to wait a while. Thank you. More

by davebasing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rodriguez
Apr 22, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

April 17, 2022

The car I purchased is running great. It is my first hybrid vehicle and I have been so impressed with the gas mileage. I am also grateful for the vehicle maintenance program. No longer to More

by Rick Grable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Apr 21, 2022 -

AutoNation Toyota Irvine responded

Hi Rick, we are pleased to hear you had such a positive experience with us, If you need more help, our team is available to talk -- safe travels!

April 16, 2022

Worst car buying experience. Sold me a “lemon” in Sept 2021. Opened claim within the 90 day period. They replaced engine and the replacement was worse than the original. Six mont More

by BB
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Cortez
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (949) 287-8766 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 16, 2022

Prompt service at reasonable price! That's the main reason why I kept on bringing my cars back for needed maintenance service, every time.... More

by Andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen, Terri Cole
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hi Andre, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 15, 2022

Service department is unfortunately very bad. Have been having same issues every service time. They can’t find service contact have to contact with sales person again etc.. this time the manger w More

by naz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t wanna name
Apr 17, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

April 15, 2022

Mike Robinson was great. Very polite. He had my car serviced and finished quickly. Irvine Toyota is very clean and all who work there are helpful and polite. More

by woodee00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Robinson
Apr 19, 2022 -

AutoNation Toyota Irvine responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2022

They replace rear breaks, week after they make noise. Go there again to get it fixed, they won’t fix it right.. few weeks after go again and get it fixed. On next regular service, they want front bre More

by Lohith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Apr 18, 2022 -

AutoNation Toyota Irvine responded

Hi Lohith, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (949) 287-8766 to discuss what we can do to help.

April 14, 2022

professional and on time and very nice as they always wash my car after service. More

by sasan_amirghahari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Carvente
Apr 17, 2022 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2022

Eric was very very helpful and informative. It still took over 3 1/2 hours for regular service maintenance with an appointment. More

by Grammytrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric. 5star
Apr 17, 2022 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 14, 2022

I am so glad everytime I am coming over on this place. Very helpful and Prompt professional staff they have.Keep doing great. Thank you 🤩🤩🤩 More

by Hans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Robertson
Apr 16, 2022 -

AutoNation Toyota Irvine responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

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