AutoNation Toyota Irvine - Service Center

They sent me a video of them inspecting my car. That really impressed me a lot! That really impressed me a lot! More

Did my first service work here after a bad experience at another Toyota. This place was nice and called me back about 45 minutes with everything completed. Nothing was out of place. Thank you. another Toyota. This place was nice and called me back about 45 minutes with everything completed. Nothing was out of place. Thank you. More

No service advisor took care of me. Although I arrived at the right time at 1:00PM for my service appointment on Saturday, I waited for 25 minutes to get the service. Isn't it too long Although I arrived at the right time at 1:00PM for my service appointment on Saturday, I waited for 25 minutes to get the service. Isn't it too long? What is purpose of the appointment if they don't process it smoothly? More

Service went smooth and on time. Eric is very friendly dealing with me. My experience with this service appointment is pretty satisfactory. Eric is very friendly dealing with me. My experience with this service appointment is pretty satisfactory. More

Customer service seems to be very important here. The whole process is very streamlined for efficiency. The whole process is very streamlined for efficiency. More

Joel is the best customer service at Toyota Dealership. His attentiveness to details is outstanding. Never disappointed with his service at Toyota dealership . His attentiveness to details is outstanding. Never disappointed with his service at Toyota dealership . More

Very helpful and excellent customer service oriented company . I think this dealership is different from the other Toyota dealership. company . I think this dealership is different from the other Toyota dealership. More

We worked with Mark Anderson and would definitely ask for him again for any future repair needs. him again for any future repair needs. More

I went in for oil change, and asked for free break check. The technician rotated the tire and charge me 39.99. When I inquired the charge, I was told they have to rotate tire to check break. I never asked fo The technician rotated the tire and charge me 39.99. When I inquired the charge, I was told they have to rotate tire to check break. I never asked for tire rotation yet had to pay for it. More

I initially went in for a recall on my truck. I was sent away and sent back three separate days in the same week. On the first day, my vehicle was looked at and I was told the truck cap needed to I was sent away and sent back three separate days in the same week. On the first day, my vehicle was looked at and I was told the truck cap needed to be removed for the repairs to be done. I left, removed the truck bed cap, and returned to my second appointment. I was then that I was told that an "official inspection" needed to be done in order for the recall to be approved and that they were only done in the mornings (my appointment was at 2:00pm). They had actually already done an inspection together with my insurance representative, but didn't have a record of it. I returned the next day with an early morning appointment. The "inspection" consisted of photos being taken from a tablet. I was sent away again since the parts needed to be ordered. The issue is still not resolved and I been given an estimate of about one month for the parts to come in. The only reason, the review is not a one star is that they have admitted their mistakes and apologized to me in person. More